Can't access my EBT Edge account - forgot security answers for my new CalFresh benefits

same thing happened 2 me last yr. the ebt edge thing is separate from calfresh but connected? idk its confusing. anyways u need 2 call ur county office directly not the ebt card number. tell them u need 2 reset ur ebt edge account bc u forgot security answers. they can do it but sometimes takes a few days

The online EBT Edge portal is operated by a third-party company, not directly by the county. Your county worker can help reset your account access, but there's also a specific EBT Edge technical support line: 1-877-328-9677 (option 4 in the menu). Be prepared to verify your identity with your card number, DOB, last four of SSN, and address. Worth noting that you should update your EBT Edge security questions to something memorable this time around. Many people use the same security questions for multiple accounts, which might help you remember! Also, once you get access again, check if your contact info is current so you can get password reset emails in the future.

lol I had this EXACT problem when I got approved back in october! the county office told me to call the EBT number but then the EBT people told me to call the county office 🙄 classic run around. ended up just making a new email address and trying to create a brand new account but that didnt work either. so frustrating!

If you're having trouble reaching someone at the county office about your EBT Edge account issues, you might want to try Claimyr. It's a service that will hold your place in line and call you back when a real person is available. Saved me hours of waiting when I had issues with my recertification last month. You can find info at claimyr.com and there's a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 For EBT Edge specifically, sometimes you need to escalate past the regular caseworkers to someone in their technical department. The regular EBT card customer service can't help with the online portal issues in my experience.

have you tried just making a new account with a different email address? thats what i did and it worked fine

I'd recommend going directly to your county office in person if possible! That's what I had to do with a similar issue. The phone systems are absolutely terrible, but when you show up in person, they usually have someone who can help with these technical problems right away. Bring your ID and EBT card with you. Also, while you're waiting for this to get sorted out, you can still check your balance by calling the number on the back of your card. It's not as convenient as the app, but at least you'll know how much you have available.

why dont they just use normal password reset by email like every other website smh

UPDATE: I called the number that @BenefitsHelper suggested (1-877-328-9677) and pressed 4, then had to verify my identity. The rep was able to reset my security questions after asking me to verify my address, DOB, and the last 4 of my SSN. Now I can log in again! Thanks everyone for your help.

This is such a common issue! I went through the same frustration last year. The EBT Edge system is super confusing because it's managed by a third party but connected to your benefits. Here's what worked for me: 1. Try the EBT Edge tech support line at 1-877-328-9677 and press option 4 (like @BenefitsHelper mentioned) 2. If that doesn't work, contact your county office directly - they can reset your account from their end 3. As a last resort, visit your county office in person with your ID and EBT card Pro tip: Once you get back in, write down your security questions and answers somewhere safe! I learned that lesson the hard way. The mobile app is also way more user-friendly than the website once you get access again. Hope this helps and congrats on getting approved for benefits! 🎉