EBT Edge app not loading benefits or showing wrong balance - Anyone else?

Yes! The EBT Edge app has been glitchy since they did that system update last month. I've found that the balance sometimes updates correctly around midnight but shows incorrect info during business hours - weird, right? Until they fix it, I'd recommend checking your balance by calling the EBT customer service number on the back of your card. That's the most reliable way to get your actual balance. The automated system works 24/7 and doesn't require talking to anyone.

mine says -$45 somehow?? like how do you have NEGATIVE foodstamps lol. app is definitely broken.

The app has been a nightmare since I started getting CalFresh benefits in January. Half the time it won't even let me log in! I've basically given up on it and just call the number on my card before I go shopping. Wish they'd invest in better technology instead of making everything so difficult for people who need help. It's like they WANT to make this process frustrating.

I was having the exact same problem last week! After struggling with the app and spending hours trying to reach someone at the county office, I found this service called Claimyr that helped me get through to a real person at CalFresh in about 10 minutes. They basically hold your place in the phone queue and call you back when a worker is available. I used it through their website at claimyr.com and watched their quick demo video (https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8) to see how it works. The CalFresh worker told me they're aware of the app issues and suggested using the website BenefitsCal.com instead of the app until they resolve it. Might be worth trying if you need to speak to someone directly about your specific account.

I work for a community organization that helps people with CalFresh applications, and we've been hearing about this issue from multiple clients. The EBT Edge app has been experiencing synchronization problems with the state's benefit management system. Here's what we're telling people: 1. The most accurate way to check your balance is by calling the EBT customer service number (not the county office) 2. BenefitsCal.com is more reliable than the app right now for checking benefit status 3. Your actual benefits are not affected - this is just a display issue 4. The system is supposed to be fully fixed by June 15th according to the last update we received If you're experiencing issues with your actual benefits (not just the display in the app), then you should definitely contact your county worker directly.

Update: I tried checking at midnight like someone suggested, and weirdly enough it DID show the correct balance for about an hour! Then back to showing $0 this morning. I also tried BenefitsCal but it only shows my last deposit amount, not current balance. Calling the number works but it's so inconvenient when I'm actually at the store trying to shop. Thanks everyone for confirming it's a widespread issue! At least I know my benefits are actually there even if the app is lying to me.

Just got an email from CalFresh saying they're aware of the EBT Edge app issues and are working on fixing it. They recommend using the phone system or BenefitsCal website in the meantime. At least they finally acknowledged the problem! Hopefully it gets fixed soon.

I've been dealing with this exact same issue! The app has been showing my balance as $12 when I actually have over $150 according to the phone system. What's really frustrating is that I rely on the app to budget my grocery trips, especially when I'm shopping with my kids. I've started writing down my balance after calling the number each morning and keeping track of what I spend manually in my phone notes. It's old school but at least I know where I stand. Really hoping they get this fixed soon because constantly calling while trying to juggle shopping and kids is exhausting!