EBT Edge app not loading benefits or showing wrong balance - Anyone else?

Yes! The EBT Edge app has been glitchy since they did that system update last month. I've found that the balance sometimes updates correctly around midnight but shows incorrect info during business hours - weird, right? Until they fix it, I'd recommend checking your balance by calling the EBT customer service number on the back of your card. That's the most reliable way to get your actual balance. The automated system works 24/7 and doesn't require talking to anyone.

mine says -$45 somehow?? like how do you have NEGATIVE foodstamps lol. app is definitely broken.

The app has been a nightmare since I started getting CalFresh benefits in January. Half the time it won't even let me log in! I've basically given up on it and just call the number on my card before I go shopping. Wish they'd invest in better technology instead of making everything so difficult for people who need help. It's like they WANT to make this process frustrating.

I was having the exact same problem last week! After struggling with the app and spending hours trying to reach someone at the county office, I found this service called Claimyr that helped me get through to a real person at CalFresh in about 10 minutes. They basically hold your place in the phone queue and call you back when a worker is available. I used it through their website at claimyr.com and watched their quick demo video (https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8) to see how it works. The CalFresh worker told me they're aware of the app issues and suggested using the website BenefitsCal.com instead of the app until they resolve it. Might be worth trying if you need to speak to someone directly about your specific account.

I work for a community organization that helps people with CalFresh applications, and we've been hearing about this issue from multiple clients. The EBT Edge app has been experiencing synchronization problems with the state's benefit management system. Here's what we're telling people: 1. The most accurate way to check your balance is by calling the EBT customer service number (not the county office) 2. BenefitsCal.com is more reliable than the app right now for checking benefit status 3. Your actual benefits are not affected - this is just a display issue 4. The system is supposed to be fully fixed by June 15th according to the last update we received If you're experiencing issues with your actual benefits (not just the display in the app), then you should definitely contact your county worker directly.

Update: I tried checking at midnight like someone suggested, and weirdly enough it DID show the correct balance for about an hour! Then back to showing $0 this morning. I also tried BenefitsCal but it only shows my last deposit amount, not current balance. Calling the number works but it's so inconvenient when I'm actually at the store trying to shop. Thanks everyone for confirming it's a widespread issue! At least I know my benefits are actually there even if the app is lying to me.

Just got an email from CalFresh saying they're aware of the EBT Edge app issues and are working on fixing it. They recommend using the phone system or BenefitsCal website in the meantime. At least they finally acknowledged the problem! Hopefully it gets fixed soon.

I've been dealing with this exact same issue! The app has been showing my balance as $12 when I actually have over $150 according to the phone system. What's really frustrating is that I rely on the app to budget my grocery trips, especially when I'm shopping with my kids. I've started writing down my balance after calling the number each morning and keeping track of what I spend manually in my phone notes. It's old school but at least I know where I stand. Really hoping they get this fixed soon because constantly calling while trying to juggle shopping and kids is exhausting!

I've been having the exact same problem! The app showed I had $0 for three days straight, but when I called the number it said I had $89. What's really annoying is that I went to the store twice thinking I was out of benefits and had to leave empty-handed. Now I'm paranoid about checking my balance before every shopping trip. I tried the BenefitsCal website like someone mentioned but it's not much better - it takes forever to load and sometimes just times out. Really glad to know it's not just me dealing with this mess. Hopefully they actually fix it by June like that community worker said, but I'm not holding my breath given how long government systems usually take to get updated.

I'm so relieved to find this thread! I thought I was going crazy dealing with the same exact issues. My EBT Edge app has been showing wildly incorrect balances for weeks now - sometimes $0, sometimes random amounts that make no sense. Just yesterday it told me I had $3.47 when I actually had $156 according to the phone system. I've been calling the customer service number before every grocery trip which is such a hassle, especially when I have my toddler with me. The phone system works but having to call while standing in the grocery store aisle trying to calculate what I can afford is really stressful. Thanks to everyone sharing their workarounds - I'm definitely going to try that midnight checking trick and start writing down my actual balance each morning like someone suggested. It's frustrating that we have to jump through all these hoops just to access our own benefits, but at least now I know it's a known issue and hopefully will be fixed soon!

I've been lurking on this community for a while but had to create an account to chime in on this! I'm having the exact same EBT Edge app problems - it's been showing my balance as $15.32 for over a week now, no matter how much I spend or when I check. Called the automated line and I actually have $203! What really gets me is that I almost didn't buy groceries for my family last weekend because I thought I was nearly out of benefits. I ended up doing a tiny shopping trip and felt terrible about it until I called to double-check. Now I'm paranoid about the app and call every single time before shopping. The worst part is when you're at checkout and your card gets declined even though the app says you have money - happened to me at Target and I was mortified. Thanks everyone for the workarounds and for confirming this is widespread. Really hoping they fix it sooner than June because this is affecting real families trying to put food on the table!

I'm so glad I found this thread! I've been dealing with this exact same issue for about two weeks now. The EBT Edge app keeps showing my balance as $0.00 but when I call the number on my card, I actually have $142 left. It's been causing so much anxiety because I keep thinking I'm out of benefits when I'm not. I actually drove to three different stores last week trying to figure out why my card wasn't working, only to find out later that the app was just completely wrong. The phone system works but it's such a pain having to call every time I want to check my balance. I tried the BenefitsCal website too but it's super slow and sometimes doesn't load at all. Really hoping they get this fixed soon because it's making grocery shopping way more stressful than it needs to be. Thanks everyone for sharing your experiences and tips - at least now I know I'm not the only one dealing with this mess!

I'm having the exact same problem! The EBT Edge app has been completely unreliable for me too - showing either $0 or some random incorrect amount while the phone system gives me my actual balance. What's really frustrating is that I discovered this issue the hard way when my card got declined at the grocery store checkout, even though the app said I had $47 available. Turns out I actually had $184 according to the automated phone line! I felt so embarrassed having to leave my groceries behind. Now I make sure to call the EBT customer service number before every shopping trip, but it's such an extra hassle. I really appreciate everyone sharing their workarounds here - I'm definitely going to try that midnight checking trick and start keeping a written record of my balance. It's ridiculous that we have to work around a broken system just to access our own benefits, but at least we're all helping each other figure out solutions while we wait for them to fix it!

I'm dealing with this exact same issue! The EBT Edge app has been showing my balance as $8.50 for over a week now, but when I call the automated line I actually have $156. What's really frustrating is that I've started second-guessing every grocery trip because I don't trust what the app is telling me. Last Tuesday I almost didn't go shopping at all because I thought I was nearly out of benefits. I ended up calling the number from the parking lot of Safeway and discovered I had plenty left for a full week of groceries. It's such a relief to find this thread and know it's not just me! I've been feeling like I was doing something wrong or my account was messed up. Thanks to everyone for sharing the workarounds - I'm definitely going to start calling each morning and writing down my actual balance like some of you suggested. It's frustrating that we have to create these manual backup systems, but at least we can still access our benefits even if the app is completely unreliable right now.

I'm also having this exact same issue! The EBT Edge app has been showing my balance as $23.14 for almost two weeks now, no matter what I spend. When I call the automated line, I actually have $89 left. It's so stressful because I keep worrying I'm going to run out of money mid-shopping trip. Last weekend I was at Kroger and the app said I had $23, so I was being super careful about what I put in my cart. Ended up only buying essentials and felt bad about not getting fresh fruit for my kids. Then I called the number later and realized I could have afforded a much better shopping trip! Now I'm calling before every store visit, but it's such a hassle especially when I'm trying to quickly grab groceries after work. Really hoping they get this fixed by that June date someone mentioned. Thanks everyone for the tips about checking at midnight and writing down the balance - definitely going to try those strategies!

I've been dealing with this exact same frustrating issue! My EBT Edge app has been stuck showing $17.85 for the past 10 days, but when I call the automated number I actually have $124 available. What's really stressing me out is that I've started rationing my grocery trips because I thought I was almost out of benefits. I actually skipped buying protein last week because the app made me think I couldn't afford it - then I found out I had plenty left! It's affecting how I'm feeding my family and that's just not okay. I've tried everything - uninstalling, reinstalling, clearing cache, using different phones - nothing works. The phone system is reliable but calling every single time I want to check my balance is exhausting, especially when I'm juggling work and kids. Really appreciate everyone sharing their experiences and workarounds here. I'm definitely going to try that midnight checking trick and start writing down my real balance each morning. It's ridiculous that we all have to become detectives just to access our own benefits, but at least we're helping each other navigate this mess. Fingers crossed they actually fix this by June and don't push the timeline back like government systems usually do!

I'm so relieved to find this thread! I've been having the exact same problem with the EBT Edge app for about three weeks now. It keeps showing my balance as $31.67 no matter what I spend, but when I call the automated line I have $178 available. What's really been getting to me is the anxiety every time I go to the store - I never know if my card will actually work or if I'll get that embarrassing decline at checkout. Just this morning I was at Target and almost put back the milk and eggs because I thought I was running low, but then I called from the cereal aisle and found out I had plenty left. It's exhausting having to call every single time, especially with my two young kids asking "why are we waiting, mom?" while I'm on hold. I've tried all the usual fixes - deleting the app, restarting my phone, even got a new phone thinking it was a device issue. Nothing works! Thanks to everyone for sharing the midnight checking tip and the manual tracking idea - I'm definitely going to start writing down my balance each morning after calling. It's frustrating that we have to create these workarounds just to buy groceries, but at least now I know it's not just me going crazy. Really hoping they stick to that June timeline because this is affecting real families trying to put food on the table!