


Ask the community...
As someone who's helped several clients with this issue, I want to clarify some information: 1. Yes, California now has a limited EBT theft reimbursement program as of October 2024 2. You must report the theft within 10 days of discovery 3. You need to submit form CF 303 along with a police report 4. The county can replace benefits stolen via skimming/electronic theft (not PIN-based transactions) 5. There's a maximum of two months of replacements per federal fiscal year 6. Processing time is typically 15-30 days The most critical factor is documenting everything and following up persistently. Many county workers aren't fully trained on the new replacement program yet, so you might need to specifically mention "Administrative Notice 24-12 regarding EBT benefit theft replacement" to get to the right person. Also, request a PIN change and new card immediately to prevent further theft.
Thank you for this detailed information! I've been trying to reach my county office all day without success. I'll definitely mention that Administrative Notice when I finally get through. Do you happen to know if there's an online way to submit the CF 303 form? Or does it have to be done over the phone or in person?
Unfortunately, the CF 303 still requires a signature, so it can't be submitted entirely online. However, you can download the form from the CDSS website, fill it out, and then either: 1. Upload the signed form through your BenefitsCal account under "Submit Verification" 2. Email it to your county office (if they accept emails) 3. Fax it 4. Bring it in person I recommend option #1 or #4 for fastest processing. And make sure to follow up by phone after submitting to confirm they received it!
Update on this issue: The state recently announced additional EBT security measures rolling out in 2025. They're finally adding chip technology to new cards and implementing transaction alerts via text message. But that doesn't help right now, unfortunately. One thing I didn't see mentioned - if you're approved for replacement benefits, make sure you request a new card with a different card number before those replacement benefits are loaded. Otherwise, if your card information was compromised through skimming, thieves could potentially access the replacement benefits too.
I had no idea they were finally adding chip technology - that's long overdue! And thank you for the tip about getting a new card before replacement benefits are loaded. I wouldn't have thought of that. I was able to reach my county worker today (after many tries) and they're sending me the CF 303 form. Fingers crossed this works out!
also make sure ur actually at a store that accepts ebt!! not all grocery stores do and some only accept it for certain items. my first time i tried using it at this small market and they didnt take ebt at all and i was so confused
UPDATE: I just wanted to follow up because I noticed there was a system-wide delay reported for CalFresh benefits deposited on September 5th due to a processing error. Several counties were affected. Benefits should be loaded by midnight tonight according to the CalFresh status page. Here's the direct number for the California EBT Customer Service if you need to check your balance again: 1-877-328-9677. You can also check status updates at www.ebt.ca.gov.
Just to clarify some information in this thread: 1. The program changed names from P-EBT (pandemic-related) to Summer EBT (federal name) to Summer Food Benefits (California's implementation name) 2. Each county follows the same state distribution schedule, but some counties may be processing faster than others 3. Children in the same household may receive cards on different days even with the same last name - this is normal 4. The benefit amount is $43.50 per child per month (June, July, August) totaling $130.50 per child for summer 2025 5. Once activated, benefits remain available for 274 days If you're having trouble reaching someone, you can also check status at calfresh.dss.ca.gov/summer or text SUMMEREBT to 877-877.
It's a completely separate white card that looks different from your regular Golden State Advantage EBT card. It will come in a white envelope addressed to your child (not to you), which is why these sometimes get overlooked in the mail. The card itself will say "California Summer Food Benefits" on it.
Yes! Thank you everyone for the advice. We applied online through BenefitsCal last night and got a confirmation number. The application was actually pretty simple. They said they'll contact us within 30 days, but based on her low income they might process it faster. I'll update again when we hear something!
Emily Sanjay
Just checking back - were you able to get to your county office for an emergency replacement card? If you're still waiting, remember most counties are required to expedite replacement cards when there's a food security issue involved, especially for households with children. Make sure you specifically mention when you call that you have children and limited food in the house.
0 coins
Sarah Jones
Yes! Thank you for checking back. I went to the county office yesterday after calling them first. I had to wait about 2 hours, but they were able to print a temporary card for me that will work until the permanent one arrives. So relieved! For anyone else reading this with the same problem - definitely go in person if you can, it's much faster than waiting for mail!
0 coins