EBT website login suddenly rejecting password - can't check CalFresh balance

same thing happening to me!! tried like 10 times already. think the website might be down or something

This happened to me last month. There are 3 possible things going on: 1. The EBT website is having technical issues (happens more often than they admit) 2. Your account got locked after too many incorrect attempts (even if you're sure you used the right password) 3. There might be an issue with your benefits that triggered an account freeze You can check your balance by calling the EBT customer service number on the back of your card. That IVR system still works even when the website is down. If you want to talk to an actual person about why you can't log in, you'll need to call your county CalFresh office directly.

I work with clients having this exact issue right now. The EBT website is experiencing technical problems across multiple counties in California. Their IT team is aware and working on it, but no official timeline for a fix. In the meantime: 1. Call the EBT customer service number (877-328-9677) to check your balance 2. You can also check at any store with a point-of-sale terminal before shopping 3. Download the ConnectEBT mobile app - it's sometimes working when the website isn't Don't keep trying to reset your password right now as it might further complicate things once the system is back online. This is unfortunately a recurring issue with the EBT portal system.

I'm having the same problem but for OVER A WEEK!!! This system is completely broken. I called the county and waited 2 HOURS only to be told they "don't handle the EBT website" and to "call the EBT number" - which is just that stupid automated system. How are we supposed to manage our benefits when nothing WORKS??!?

There's actually a scheduled maintenance happening with the EBT portal system that wasn't well-communicated to beneficiaries. According to the notice posted on the BenefitsCal site (which most people don't check regularly), the EBT site maintenance was supposed to end yesterday but is apparently running longer than expected. For now, the most reliable methods are: 1. Call the toll-free number on your EBT card 2. Check your balance at an ATM or store terminal 3. If you need to report a lost/stolen card, you'll need to speak with a county representative I recommend calling your county CalFresh office directly about this issue rather than using the general EBT customer service line. Make sure to have your case number ready when you call.

mines working now!!!! just got in to check my balance. maybe try again??

I had this exact same issue last week! Turns out there was a glitch where the system was case-sensitive for passwords even though it normally isn't. Try typing your password in all lowercase first, then try all uppercase if that doesn't work. Also clear your browser cache completely before trying again - that fixed it for me when nothing else worked. The EBT system is so finicky sometimes. If you're still having trouble after the site maintenance is done, you might need to call and have them manually reset your account on their end.

I just went through this exact same issue two weeks ago! The EBT website login problems seem to happen way too frequently. What finally worked for me was clearing my browser's cache and cookies completely, then trying again in a private/incognito window. Also, make sure you're using the correct website - there are some fake EBT sites that look similar but aren't the official portal. The real one should be ebt.ca.gov. If you're still having trouble, the phone system (877-328-9677) is usually reliable even when the website is down. I know it's frustrating having to navigate through the automated menu, but you can get your balance pretty quickly once you know the prompts. Hang in there - these technical glitches are unfortunately common but they do get resolved!