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Welcome to CalFresh, Justin! I see you've gotten some great advice already. Just wanted to add that many gas stations with convenience stores (like Shell, Chevron with their markets) also accept EBT for their packaged cold foods - think pre-made sandwiches, salads, yogurt parfaits, etc. This can be super convenient when you're on the road between shifts. Also, if you download the USDA's SNAP Retailer Locator app, it shows you every store in your area that accepts EBT, which helped me find some smaller markets I didn't even know about that had great prepared food sections. One last tip - many grocery stores have "grab and go" sections now specifically for busy people like us. They're usually near the deli counter and have things like protein boxes, wraps, and meal kits that just need minimal assembly. All EBT eligible and way more nutritious than fast food would be anyway!
Thanks Freya! That SNAP Retailer Locator app sounds really useful - I had no idea that existed. I'll definitely download it to see what options are around me. The gas station tip is smart too, especially since I'm always stopping for gas anyway between my double shifts. I really appreciate everyone being so helpful and welcoming - this community has been amazing for getting real-world advice that actually works for people in our situations!
Just wanted to jump in here since I'm also pretty new to CalFresh (got approved about 3 months ago). One thing that really helped me with the time crunch was discovering that many grocery stores have apps where you can add items to your cart throughout the week, then just do a quick pickup after work. Saves tons of time wandering the aisles when you're exhausted. Also, if you're working double shifts regularly, you might want to look into whether you qualify for expedited CalFresh processing for any future changes to your case. The income from those long hours might actually help you in some ways, but it's good to stay on top of reporting requirements. Another quick tip - Dollar Tree accepts EBT and has surprisingly decent frozen meals and pantry staples that can help stretch your benefits between grocery runs. Not gourmet, but when you're working crazy hours, sometimes you just need something fast and filling! Welcome to the program, and don't feel bad about the restaurant confusion - I think we've all been there at some point! 😊
Thanks Paolo! The grocery app idea is brilliant - I never thought about building my cart throughout the week. That would definitely save me from those exhausting post-shift grocery runs where I just grab whatever's closest. And good point about the income reporting - I should probably double-check what I need to report since my hours can vary so much between weeks. The Dollar Tree tip is great too, there's one right on my way home from work. Really appreciate you mentioning the expedited processing thing - I had no idea that was even an option. This whole thread has been so much more helpful than trying to decipher the paperwork they sent me! 😊
This is such a comprehensive thread! I just wanted to add one more thing that might be helpful - if you're planning to use any rideshare services or delivery apps while you're in Nevada, some of them are starting to accept EBT for grocery delivery (like Amazon Fresh, Walmart+, etc.). This could be super convenient if you want to have groceries delivered to your sister's place without having to make multiple trips to the store with a newborn around. The availability varies by area, but Nevada has pretty good coverage for EBT-eligible delivery services. Just thought it might be another helpful option for stocking up her kitchen! Have the most amazing time meeting your nephew! 🚗📱
That's such a modern and convenient option! I had no idea that delivery apps were starting to accept EBT - that would be perfect for helping my sister avoid having to go out with a newborn when she needs groceries. I'll definitely look into what's available in her area in Nevada. It would be so much easier to just have healthy foods delivered right to her door, especially during those first few weeks when she's recovering and adjusting to life with the baby. Thanks for mentioning this - technology is really making benefits more accessible! 📱🛒
I'm a caseworker in Fresno County and wanted to jump in to confirm what others have said - your EBT card will absolutely work in Nevada! The federal SNAP program is designed to work seamlessly across all 50 states. You don't need to notify us for short trips like yours, and 10 days is definitely not long enough to affect your California residency or benefits. One thing I always tell my clients is to make sure your contact information is up to date in BenefitsCal before you travel, just in case we need to reach you about anything urgent. Also, double-check that you have enough benefits loaded on your card for the trip - sometimes people forget to account for buying groceries in a different state when budgeting their monthly benefits. Have a wonderful time with your new nephew and congratulations to your sister! Being an aunt is such a special experience. 🍼
Thank you so much for the official confirmation! It's really reassuring to hear from an actual caseworker that everything will work smoothly. I'll definitely double-check my contact info in BenefitsCal before I leave - that's a great tip I hadn't thought of. And you're absolutely right about budgeting my monthly benefits for the trip. I was so focused on whether the card would work that I forgot to factor in buying groceries for two different places this month. I'll make sure to plan that out properly. Thanks for taking the time to share your professional insight - it means a lot to get advice from someone who works directly with the system! 😊
I'm so sorry you're going through this - the CalFresh phone system is absolutely brutal right now. I'm in San Diego County and have had similar experiences with multi-hour waits. One thing that's helped me is calling the automated line late at night (like 10-11 PM) just to check your case status and see if any documents are missing - you can't make changes but at least you know where you stand without waiting on hold. Also, since you mentioned your SAR7 is due next week, try submitting it through the mail as a backup plan. I always make copies and send important forms via certified mail so I have proof of delivery. The post office receipt with tracking gives you evidence that you submitted on time even if their system is slow to process it. For what it's worth, I've found that income changes reported ON the SAR7 form (rather than separately beforehand) are totally acceptable as long as you include current pay stubs. Don't let them make you feel like you're doing something wrong - you're trying to follow the rules and it's their broken system that's making it impossible! Hang in there! 💪
Joshua, thank you so much for the late night automated line tip! That's such a smart way to at least check case status without dealing with the hold times. I never thought about calling after hours just for the automated options. And the certified mail backup plan is brilliant - having that proof of delivery would give me so much peace of mind about meeting the SAR7 deadline. You're absolutely right about not letting them make me feel like I'm doing something wrong. I've been beating myself up thinking I should have reported these changes immediately, but you're right that including everything on the SAR7 with proper documentation is totally legitimate. It's their system that's broken, not my approach to following the rules! The San Diego perspective is really helpful too - sounds like this is a statewide problem, not just LA County being especially terrible. Makes me feel less alone in this struggle. Going to try the late night status check tonight and get my certified mail backup ready tomorrow morning. Thank you for the encouragement and practical advice! 💪
I'm so sorry you're dealing with this Sean - the 5 hour wait time followed by getting disconnected is just heartbreaking! I went through something similar in Contra Costa County last year and completely understand your frustration. One thing that really helped me was downloading the 211 app and calling 2-1-1 directly. They have CalFresh navigators who can sometimes help you submit documents or even do three-way calls with DPSS while you're both on the line. It's free and they're specifically trained to help people navigate these exact situations. Also, since you mentioned you're worried about your SAR7 deadline, try checking if your local DPSS office has a secure drop box outside the building. Even if walk-in appointments aren't available, most offices still have 24/7 drop boxes where you can submit your SAR7 with all the address/income changes included. Just make sure to get a timestamped receipt or take a photo of yourself dropping it off. The system is absolutely broken but please don't give up - your family deserves those benefits and you're doing everything right by trying to report changes properly. Sending you strength to get through this bureaucratic nightmare! 🙏
Aaron, this is incredibly valuable advice! I had no idea about the 2-1-1 service having CalFresh navigators - that sounds like exactly what I need right now. The three-way call option could be a game changer since I'd have someone who actually knows the system helping me navigate the conversation when I do get through. Definitely downloading that app tonight! And thank you for the drop box reminder - I keep forgetting that's an option since I'm so focused on trying to talk to someone. Having that 24/7 option takes so much pressure off the timing issue. I'm going to drive by my local DPSS office tomorrow to see exactly where their drop box is located and what their receipt process looks like. You're absolutely right that I shouldn't give up. It's just so demoralizing when you're trying to do everything by the book and the system makes it nearly impossible. But reading all these responses has given me so many new strategies to try. Really appreciate you taking the time to share specific resources like 2-1-1 - those concrete suggestions are what actually help people get through this mess! 🙏
I'm dealing with this exact same issue right now! Just got approved for CalFresh last week and can't access my EBT Edge account either. I must have set it up years ago and completely forgot my security questions. Reading through all these responses, it sounds like calling 1-877-328-9677 and pressing 4 for tech support is definitely the way to go. I'm going to try calling first thing tomorrow morning at 8am with all my info ready - card number, DOB, last 4 SSN, address, etc. It's so frustrating that they don't just have a simple email password reset like every other website! But at least now I know I'm not the only one who's been through this headache. Thanks everyone for sharing what actually worked - gives me hope I can get this sorted out quickly. Definitely planning to write down my security questions this time and set up a password manager. Lesson learned!
Welcome to the "forgot my EBT Edge security questions" club! 😅 It's honestly crazy how many of us have been through this exact same frustrating experience. You're definitely on the right track with that 1-877-328-9677 number - it seems like literally everyone here has had success with it. The 8am timing tip is gold too. I tried calling during lunch time once and was on hold forever, but early morning seems to be the sweet spot. Make sure you have absolutely everything ready before you dial because they really do verify every single detail. And yes, definitely get a password manager after this! I can't believe how many of us learned this lesson the hard way. The mobile app is also way better than the website once you get back in. Good luck tomorrow morning - you've got this! And congrats on getting approved, that's the hardest part behind you! 🎉
Oh wow, reading through this thread is like looking at my own story! I'm literally going through the exact same thing right now - just got approved for CalFresh two weeks ago and cannot for the life of me remember what security questions I set up on EBT Edge ages ago. I've been trying random answers for days and getting nowhere. So frustrating when you just want to check your balance without having to go to the store every time! Thanks to everyone who shared that 1-877-328-9677 number with option 4 - I had no idea there was a specific tech support line for EBT Edge issues. I'm definitely calling tomorrow morning at 8am with all my documents ready. It's really reassuring to see so many people have gotten this resolved the same way. I'm also 100% getting a password manager after this nightmare is over. Can't believe I made the same mistake as so many others here! Fingers crossed the early morning call works - will update if I have any luck! 🤞
You're definitely not alone in this! It's wild how many of us have made this exact same mistake with the EBT Edge security questions. I just went through this whole ordeal myself a few weeks ago and that 1-877-328-9677 number with option 4 really is the magic solution everyone's talking about. The 8am timing is clutch - I tried calling later in the day once and was on hold for over an hour before I gave up. But calling right when they open? Got through in like 15 minutes max. Just make sure you have literally everything with you - they ask for so much verification info but it makes sense for security. Password manager is definitely the way to go after this experience! I use one now for all my benefit-related accounts and it's been a lifesaver. And yes, please update us on how it goes - always nice to hear success stories to help the next person dealing with this same headache! Good luck tomorrow! You've got all the right info and timing, so I'm confident you'll get it sorted out quickly. Welcome to the club and congrats on getting approved! 🎉
Madeline Blaze
Hey there! I understand your concern about this situation. Here's what you should know: **Regarding payback (overpayment):** Yes, you may be liable to repay benefits you received after becoming ineligible due to your income increase. The state can determine you received an "overpayment" for the months you didn't report your new job income, even if you weren't using the benefits. **About the unused balance:** I'd strongly recommend NOT touching that balance right now. Using benefits you may not have been eligible for could complicate your situation further. **What you should do:** 1. Contact your local CalFresh office immediately to discuss your situation 2. Be honest about when your income changed and why you didn't report it 3. Ask about setting up a repayment plan if an overpayment is determined 4. Get everything in writing The good news is that overpayments can often be resolved through manageable payment plans, and being proactive about addressing this shows good faith. Don't wait - the sooner you contact them, the better your options may be. Hope this helps! 🙏
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Darren Brooks
•@Geoff Richards, great questions! From my experience, the timeline can vary quite a bit - I've seen cases resolved in 4-6 weeks when people are proactive, but it can take longer if there are complications or appeals involved. As for advocacy resources, many counties have Legal Aid organizations that offer free help with CalFresh issues, including overpayments. In some areas, there are also community organizations that specialize in benefits advocacy. I'd recommend calling 211 to find local resources - they can usually connect you with someone who knows the system. @Rusty Shackleford, one practical tip I forgot to mention earlier: when you do call your local office, try to get the name and direct number of the specific caseworker handling your case. Having one point of contact can make the whole process much smoother and less stressful. It's really heartwarming to see how this community comes together to help each other navigate these complex situations. We're all just trying to make ends meet and understanding these programs shouldn't be so complicated! Keep us posted on how things go - your experience could help the next person facing a similar situation. 💙
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Oliver Becker
•Thank you all for this incredibly thorough discussion! As someone who's been lurking in this community for a while, I finally felt compelled to chime in because this situation hits close to home. @Darren Brooks, your advice about getting a direct contact is spot on - I learned that the hard way when I had to deal with a benefits issue last year. Having to explain your situation to a different person every time you call is exhausting and sometimes details get lost. @Rusty Shackleford, I just wanted to add one more perspective: even though this feels scary right now, the fact that you're addressing it shows you're doing the right thing. I've seen people ignore these situations for years and it only gets worse. The CalFresh program is designed to help people, not trap them, so most caseworkers I've encountered genuinely want to find a workable solution. One thing that hasn't been mentioned yet - if you do end up with a repayment plan, make sure you understand whether it affects your ability to reapply for CalFresh in the future if your circumstances change. Some people assume they can't get benefits again while paying back an overpayment, but that's not always the case. This community continues to amaze me with how supportive and knowledgeable everyone is. Wishing you the best outcome, Rusty! 🙏
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