Forgot security question answers - can't reset password. Help!
Hey everyone, I'm in a bit of a pickle. I completely forgot the answers to my security questions and now I can't reset my password. Has anyone else dealt with this? Any tips on how to get this sorted out when I call customer service? I'm worried they might not be able to help me if I can't answer those questions.
17 comments
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Sergio Neal
Ugh, been there done that. It's such a pain when you set those questions years ago and can't remember what you put. Here's what worked for me: 1. Gather all your personal info before calling (SSN, address history, etc.) 2. Explain the situation calmly to the rep 3. Be prepared to verify your identity in other ways Good luck! Let us know how it goes.
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Leslie Parker
•Thanks for the advice! I'll definitely gather all that info before calling. Fingers crossed they can help me out 🤞
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Savanna Franklin
•This is solid advice. I had to do something similar when I got locked out of my old email account. Having all your info ready makes things go way smoother.
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Juan Moreno
omg this happened to me last month! i was so frustrated i almost threw my laptop out the window 😤 but i found a way to get someone on the phone fast. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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Amy Fleming
•Wait, seriously? $20 just to talk to someone? That seems kinda sketchy...
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Juan Moreno
•I know it sounds weird, but I swear it's legit. Saved me hours of hold time. Sometimes you gotta pay to save your sanity lol
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Alice Pierce
•How does this even work? Can you give more details?
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Juan Moreno
•Sure! You just go to their website, pick the department you need to call, pay, and they start calling for you. When they get a real person, your phone rings and you're connected. Super simple.
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Esteban Tate
Have you tried the 'forgot password' option on the website? Sometimes they have alternative verification methods.
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Ivanna St. Pierre
This is why I always use the same answers for security questions across all my accounts. 'What was your first pet's name?' Always 'Fluffy' even tho I've never had a pet named Fluffy lol
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Elin Robinson
•That's actually not a bad idea 🤔 Might start doing this myself
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Atticus Domingo
•Careful with that tho. If one account gets compromised, they're all at risk. Better to use a password manager that can store unique answers for each site.
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Beth Ford
man, these companies need to get with the times. Security questions are so outdated. Why can't they use something more secure like 2FA or biometrics?
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Morita Montoya
•Preach! 👏 I'm so tired of trying to remember if I put my mother's maiden name with a capital letter or not.
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Kingston Bellamy
Pro tip: Next time you set up security questions, take a screenshot of your answers and store it in a secure place. Saved my butt more than once!
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Joy Olmedo
•Or just write them down in a notebook like a normal person 😂
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Kingston Bellamy
•Hey, whatever works! As long as you keep it somewhere safe 😉
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