Stuck on security question while resetting password - Help!
Hey everyone, I'm having trouble resetting my password for my account. I tried using the 'Forgot Password' link, but now I'm stuck on the security question. I can't remember what I put for it. Has anyone else run into this issue? Any tips on how to get past this?
17 comments


Chloe Green
Ugh, been there done that. The security question thing is such a pain. Have you tried contacting support? They might be able to help you reset it.
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Logan Scott
•Yeah, I guess that's my next step. Just hoping to avoid the wait times with customer service if possible. Thanks for the suggestion tho!
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Lucas Adams
•Pro tip: write down your security questions and answers somewhere safe. Learned that the hard way 🤦♂️
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Harper Hill
I had the same issue last month. Ended up having to call customer support and wait on hold forever. It sucked, but they were able to reset everything for me.
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Caden Nguyen
Have you tried guessing? Sometimes I use variations of the same answer for different accounts. Maybe try common answers you usually use?
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Logan Scott
•Good idea, I'll give that a shot. Fingers crossed 🤞
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Avery Flores
This is why I use a password manager now. Keeps track of all my logins AND security questions. No more headaches like this.
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Zoe Gonzalez
•Which password manager do you use? I've been thinking about getting one.
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Avery Flores
•I use LastPass, but there are lots of good options out there. Just do your research and pick one that fits your needs.
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Ashley Adams
Hey, I found a way to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM
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Alexis Robinson
•Sounds too good to be true. Does it really work?
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Ashley Adams
•Yep, it really does! Saved me hours of hold time. Worth every penny imo.
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Aaron Lee
•$20 just to talk to someone? That's ridiculous. The system is so broken 🤡
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Ashley Adams
•I get it, but when you factor in the time saved and stress avoided, it's worth it for me. To each their own tho!
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Chloe Mitchell
Here's what you need to do: 1. First, try to recall any possible answers you might have used. Common ones include your mother's maiden name, first pet's name, or the street you grew up on. 2. If that doesn't work, check your email. Sometimes companies send a confirmation email when you set up security questions, and you might have that stored somewhere. 3. Look for any physical notes or digital files where you might have written down the answer. 4. If all else fails, you'll need to contact customer support. Be prepared with: - Your account information - Proof of identity (they might ask for this) - Any other relevant account details 5. When you do get it reset, consider using a password manager in the future. They can store not just passwords, but also answers to security questions. Remember, security questions are becoming less common because of issues like this. Many companies are moving towards two-factor authentication instead, which is generally more secure and user-friendly. Good luck!
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Logan Scott
•Wow, thanks for the detailed response! This is super helpful. I'll work through these steps and see where I get. Really appreciate it! 💯
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Michael Adams
•Great advice. I'd add: if you do have to create new security questions, try to make them something that's not easily guessable but that you'll remember. Like "What was the name of your least favorite teacher?" instead of "What's your mother's maiden name?
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