EDD password reset issue: Can't remember last payment amount - Help!

I found a way to solve password reset without payment info, watch this: https://www.youtube.com/watch?v=VcUDCytEPcw

Update: I finally got through to someone! They were able to verify my identity using my social security number and some other personal info. Password has been reset. Thanks for all the advice, everyone!

Pro tip: If you get through to someone on the phone, ask them to notate your account about the password reset issue. That way, if you have to call back, the next person can see the history.

Anyone else feel like we need a support group for dealing with EDD stress? 😩

To answer your question authoritatively, dealing with password reset issues can be a complex process, especially when specific details like the last payment amount are required. First, check all avenues where you might have this information, such as your bank account transactions, payment notifications via email, or physical mail. If this information is not accessible, the most direct method is to contact the service provider. Be prepared for potential long wait times as others have suggested. Using a service like Claimyr can be beneficial for those who value time over cost, especially when traditional methods fail or are too time-consuming. While Claimyr has received positive feedback for reducing wait times, it's important to weigh the cost against other free methods at your disposal. Additionally, always document any interaction and responses from customer service to ensure continuity if follow-ups are required. In conclusion, while third-party services like Claimyr provide an alternative solution, they should complement rather than replace due diligence in managing your account information. With persistence and mindful preparation, these systems, though frustrating, can be navigated effectively.

I had the same issue last month! It's so frustrating when they ask for info you don't have. Have you tried calling them directly? Sometimes they can verify your identity another way.

have you tried turning it off and on again? 🤣 jk jk. but seriously, sometimes clearing your browser cache or trying a different device can help with weird login issues.

yall ever think about how we're living in 2023 and still dealing with government websites that look and function like they're from 1995? 💀

This is why I always screenshot EVERYTHING. You never know when you'll need that info again. Lesson learned for next time, I guess.

Have you tried looking through your bank statements? Sometimes the payment amount is listed there. Might be worth a shot before you spend hours on the phone.

Thanks for the suggestions. I guess I'll have to try calling, but I'm not looking forward to the wait times. Anyone know the best time to call?

Here's what you need to do: 1. First, try to find your last payment info. Check emails, bank statements, or any physical mail you might have received. 2. If you can't find it, call the EDD directly. Be prepared for a long wait. 3. When you get through, explain your situation. Ask if they can verify your identity another way. 4. If they can't help over the phone, ask about alternative methods for resetting your password. Some agencies offer in-person services or have a separate process for these situations. 5. As a last resort, you might need to file a new claim or request a formal identity verification process. Remember to be patient and persistent. The system can be frustrating, but there's usually a solution if you keep at it. Good luck!

plot twist: the last payment amount is actually a secret code that changes every hour and you have to solve a riddle to get it 🕵️‍♂️

Ugh, their system is such a mess. I swear they make it difficult on purpose 🙄 Good luck getting through to anyone on the phone tho, you'll probably be on hold for hours.

Friendly reminder to everyone: DOCUMENT EVERYTHING. Save emails, take screenshots, write down who you talked to and when. It'll save you so much hassle in the long run.

I found a way to get someone on the phone without the endless wait. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

I'm in the same boat. Been trying to reset my password for weeks. The whole system needs an overhaul tbh.

Just went through this exact same nightmare last week! Pro tip: if you have direct deposit set up, check your bank account history - the EDD payments usually show up with a specific description that includes the amount. Also, if you got any text notifications about payments, those sometimes include the dollar amount too. Saved me from having to call and wait on hold for 3+ hours. Hope this helps!

Thanks for sharing your experience! I'm actually going through something similar right now. Quick question - when you checked your bank history, did the EDD payment show up as a separate transaction or was it bundled with other deposits? I'm trying to figure out if I should be looking for something specific in my account. Also, did you have to scroll back pretty far to find it? My last payment was a few months ago so I'm wondering if it's worth digging through all those transactions.

Just wanted to add another option that worked for me - if you have the EDD mobile app installed on your phone, sometimes the payment history is still accessible there even when you can't log into the website. The app sometimes caches recent payment info locally. Also, check if you have any screenshots saved in your phone's photo gallery - I know it sounds random, but I actually found a screenshot of my payment amount that I had taken months ago to send to my landlord as proof of income. Sometimes we save these things without even remembering! Worth a shot before spending hours on hold.

Just a heads up for anyone still struggling with this - I discovered that if you have any tax documents from last year (like your 1099-G), the EDD payment amounts are usually listed there too! I completely forgot I had saved my tax docs in a folder on my computer. It had all my unemployment payments broken down by date and amount. Way easier than trying to remember or dig through months of bank statements. Also, if you used any tax software like TurboTax or H&R Block, they might have your EDD payment info saved in your account from when you filed. Just another avenue to try before dealing with the phone nightmare!

I'm dealing with a similar password reset issue right now! One thing that hasn't been mentioned yet - if you have any old email confirmations from when you first set up direct deposit or changed your banking info, those emails sometimes include payment amounts for verification purposes. I found one buried in my inbox from like 6 months ago that had exactly what I needed. Also, if you've ever had to provide income verification for anything (rent applications, loan applications, etc.), you might have saved EDD payment screenshots or documents for those purposes. It's worth doing a deep dive through your email and saved files before braving the phone lines!

I went through this exact same frustration a few months back! Here's what finally worked for me: I ended up finding the payment amount in my email by searching for "unemployment" and "payment." There was an old notification email that had the exact amount I needed. Also check your phone's text messages - sometimes EDD sends payment confirmations via SMS too. If all else fails, try looking at your bank's mobile app under the transaction details - sometimes it shows more info there than on the website. The whole password reset system is honestly terrible, but don't give up! You'll get through it eventually. Good luck! 🤞

I just went through this exact same thing last month! Here's what saved me: check your email for any automatic notifications from EDD - they sometimes send payment confirmations that include the exact amount. Also, if you use any budgeting apps like Mint or YNAB, they might have categorized your EDD payments and saved the amounts there. Another trick - if you've ever posted about getting your unemployment payment on social media (even just complaining about delays), you might have mentioned the amount in those posts. I know it sounds weird but I actually found mine in an old Facebook rant! 😅 Don't lose hope, the info is probably somewhere you just haven't thought to look yet!

I feel your pain on this! Had the exact same issue a couple months ago. Here's what ended up working for me: I searched my email for "EDD" and found some old payment notification emails that had the amounts listed. Also check if you saved any screenshots in your phone - I'm always screenshotting important stuff and forgetting about it. Another thing to try is looking at your bank's mobile app transaction history - sometimes the mobile version shows more details than the website. The EDD payment descriptions usually include the amount or at least make it easy to identify. If you're really stuck, that Claimyr service some people mentioned actually does work (used it myself), but obviously it costs money. Worth it if you're desperate though! Hope you get it sorted soon! 🤞

I had this EXACT same problem a few weeks ago! What ended up saving me was checking my old text messages - I found an EDD payment notification text that had the amount right there. Also try searching your email for keywords like "payment processed" or "direct deposit" along with "EDD". Sometimes those automated emails have more details than you'd expect. If you have any old screenshots saved on your phone (I'm guilty of screenshotting everything), that's worth checking too. The whole password reset process is such a pain, but hang in there - the info is probably hiding somewhere you just haven't thought to look yet! 📱

Hey Oliver! I went through this exact same nightmare about a month ago. Here's what finally worked for me: check your phone's photo gallery for any screenshots you might have taken of payment confirmations - I'm always screenshotting stuff and forgetting about it. Also, if you have any budgeting apps like Mint or Personal Capital, they sometimes automatically categorize EDD payments and save those amounts. Another weird place to check - your Venmo or PayPal transaction notes if you ever mentioned splitting bills based on your unemployment amount. I know it sounds random but I actually found a reference to my payment amount in an old Venmo memo to my roommate about rent! Sometimes we document these numbers in the most unexpected places. Don't give up - the info is definitely out there somewhere! 💪

I went through this same headache a few weeks ago! One thing that really helped me was checking my old calendar entries - I used to jot down payment amounts when they came in so I could plan my budget. Also, if you've ever applied for any financial assistance programs (like food stamps, rental assistance, etc.), you might have saved documentation that includes your EDD payment amounts as proof of income. I found mine in an old application I submitted to my city's rental assistance program. Another random place to check - if you use any expense tracking apps or even just your phone's notes app, you might have recorded the amount when budgeting. It's worth doing a quick search through all your apps for "EDD" or the dollar amount if you have a rough idea. The password reset system is absolutely broken, but don't lose hope! 🙏

I just went through this exact same situation! Here's another place to check that saved me - if you have any old job search or unemployment tracking spreadsheets on your computer, you might have logged payment amounts there. I keep a simple Excel sheet to track my job applications and benefits, and I had noted down several payment amounts for reference. Also check your browser's download folder - sometimes we download payment confirmations or benefit summaries as PDFs and forget about them. Another tip: if you've ever had to provide income verification for anything recent (credit applications, insurance, etc.), you might have saved EDD screenshots or documents in a dedicated folder. I found mine in a "Documents for Apartment Application" folder I had completely forgotten about! The whole system is frustrating but there are so many random places this info could be hiding. Keep digging! 🔍