DMV account locked - Can't access due to old email. Help!
Hey everyone, I'm in a bit of a pickle. My drivers license is assigned to an account I can't access anymore because it's linked to an old email address. I've tried everything to get back in, but no luck. Has anyone dealt with this before? Any tips on how to update the email on file or regain access to my account? I'm worried about not being able to use my license for important stuff. Any help would be appreciated!
20 comments

Natalie Chen
Ugh, been there done that. It's such a pain when you can't access your own info! Have you tried calling the DMV directly? Sometimes they can verify your identity over the phone and help you update your email address.
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Maria Gonzalez
AuthorThanks for the suggestion! I'll give that a shot. Did you have to wait on hold forever when you called?
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Natalie Chen
Oh boy, prepare yourself for a loooong wait. Bring a book, or better yet, a whole library 📚😅
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Santiago Martinez
Pro tip: call right when they open. You might get lucky and catch someone before the lines get crazy.
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Samantha Johnson
This happened to me last year. It was a nightmare! I ended up having to go to the DMV in person with a ton of documents to prove my identity. Took half a day, but they were able to update everything for me.
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Maria Gonzalez
AuthorOof, that sounds rough. Did you need an appointment, or could you just walk in?
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Samantha Johnson
I made an appointment online, which helped speed things up a bit. Still took forever tho 🙄
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Nick Kravitz
Have you checked if there's an online form for updating your account info? Some states have started offering more services online to cut down on in-person visits.
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Hannah White
I found a method to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Ize0EkN4HDI
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Michael Green
Sounds too good to be true. Is this legit?
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Hannah White
I was skeptical at first too, but it actually worked for me. Saved me hours of hold time.
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Mateo Silva
20 bucks to skip the hold? Sign me up! 💸
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Victoria Jones
This whole system is so broken. Why can't they just have a simple way to verify your identity and update your info online? It's 2023, for crying out loud! 🤦♂️
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Cameron Black
Preach! 🙌 The government is always 10 years behind when it comes to technology.
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Jessica Nguyen
Here's what you need to do: 1. Gather all your identification documents (birth certificate, social security card, current bills with your address, etc.) 2. Go to the DMV website and look for a form called something like "Change of Information" or "Account Update Request" 3. Fill out the form, explaining your situation in detail 4. Mail the form along with copies (NOT originals) of your identification documents 5. Follow up with a phone call after about a week to ensure they received your request 6. Be prepared to potentially make an in-person visit if they require additional verification It's a hassle, but this method usually works. Good luck!
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Maria Gonzalez
AuthorWow, thank you so much for the detailed steps! This is super helpful. I'll get started on this right away.
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Isaiah Thompson
Just wanna add - make sure you send those documents via certified mail! You don't want that stuff getting lost.
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Ruby Garcia
have u tried hacking into ur old email lol jk dont do that 😂
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Alexander Evans
I'm in the same boat, OP. Let me know if you find a solution that works!
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StarSurfer
I went through this exact same situation about 6 months ago! Here's what worked for me: I went to my local DMV office with my birth certificate, social security card, and two pieces of mail showing my current address. They were able to verify my identity on the spot and update my email address in their system. The whole process took about 2 hours (including wait time), but it was worth it to finally have access to my account again. Make sure to bring originals of your documents - they need to see those to verify everything. Hope this helps!
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