EDD stuck on pending after certification mistake - can't get through phone lines

ughhh i HATE when this happens!! EDD is IMPOSSIBLE to reach 😡 Same thing happened to me back in january, except i accidentally put that i refused work (when i didn't). took me almost 3 weeks to get it fixed!! keeep trying different times of day, like super early when they first open or right before they close. sometimes u can sneak thru then.

Try calling exactly at 8:01am. That's when I got through last month. Also make sure you're calling on Tuesday or Wednesday, those are usually less busy than Monday or Friday. Good luck!

okay so i had this EXACT problem last month and the trick is you need to call, press 1 for english, then 2-4-1 in that order when prompted. it'll take you to the claims department faster. but you still gotta be persistent and keep calling back if you get the high volume message.

Have you tried using Claimyr? I was in exactly the same situation last month - needed to fix a certification mistake and couldn't get through for days. A friend recommended Claimyr (claimyr.com) and they got me connected to an EDD rep in under 20 minutes. They have this system that keeps dialing for you until they get through, then they call you back when they have an EDD agent on the line. You can see how it works in their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep was able to correct my certification answer immediately and my payment switched from pending to paid that same day. Totally worth it for me since I was about to miss my rent payment.

Certification errors are a common issue, and unfortunately they do require an EDD representative to manually correct them. While many people find success with third-party services that help get through the phone lines, there are two additional options you might consider: 1. Contact your state assembly member's office. They have dedicated EDD liaisons who can often resolve issues within 3-5 business days. Google "[your county] state assembly member" to find yours. 2. If you have access to an America's Job Center (formerly OneStop), they sometimes have direct lines to EDD representatives. Whichever method you choose, be prepared with your claim number and specific details about the certification correction needed. The representative will need to manually override your certification answer, which they can do while you're on the phone. Once corrected, payments typically process within 24-48 hours.

just wondering did u try the automated self service number? 1-866-333-4606? sometimes u can fix certification mistakes there without talking to anyone

Just wanted to jump in and say I had this EXACT same issue two months ago and what worked for me was persistent calling between 10:30-11:30am. For some reason that seemed to be when their call volume dipped a bit. I got through after about 12 tries one Wednesday morning around 10:45. The rep fixed my mistake in like 2 minutes and my payment switched from pending to paid that night. Just keep trying different times - there's definitely a sweet spot when it's easier to get through!

UPDATE: I finally got through!!! Used Claimyr this morning after failing again with regular calling. Got connected to an EDD rep in about 35 minutes. The agent was super nice and fixed my certification answer while I was on the phone. She said it was a common mistake and took less than 5 minutes to correct. My payment already switched from pending to paid! Thanks everyone for your suggestions - this community seriously saved me!