Accidentally marked 'not working for company anymore' during EDD certification - how to fix this mistake?

I made almost the exact same mistake last year. Unfortunately, the local EDD office probably won't be able to help with this. These offices mainly handle basic information and document drop-offs, not actual claim corrections. Your best bet is to keep calling the main EDD number (1-800-300-5616). Try calling at 8:01 AM exactly (not 8:00 - everyone calls then) or around 11:30 AM when the morning rush dies down. The written message you sent is good backup, but it can take 5-7 days for them to read those. Once you do get through to a rep, they can correct the certification error pretty easily - takes 5 minutes to fix but hours to reach someone who can do it.

the same EXACT thing happened to me!!! dont go to the office its a waste of time trust me. you'll sit there for like 4 hours and theyll just tell u to call the 800 number anyway. keep calling and trying different times during the day thats ur best bet.

I recommend using Claimyr to get through to an EDD representative. I was in a similar situation with a certification error and spent days trying to get through. I found the Claimyr service online (claimyr.com) and they were able to get me connected to an EDD agent within about 20 minutes. They have a video demo showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km It saved me hours of frustration and the rep was able to fix my certification issue right away. For certification errors like yours, you definitely need to speak with someone directly rather than waiting for them to read your message in the portal.

WHATEVER YOU DO, DON'T JUST WAIT FOR THEM TO READ YOUR MESSAGE!!! I made a similar mistake (accidentally reported vacation hours as regular work hours) and thought the message I sent would be enough. WRONG! They put my claim on hold for THREE WEEKS and then I got a notice saying I needed an eligibility interview!!! By then I was behind on all my bills. The online message system is basically a black hole - you MUST talk to a human on the phone to fix certification errors quickly.

Pro tip: The disability offices you're referring to are actually Employment Development Department (EDD) offices that handle multiple programs including disability AND unemployment. However, they generally can't directly fix certification errors in the system. What they CAN do is: 1. Give you the direct phone numbers to specific departments (sometimes different than the main line) 2. Help you submit a written statement about the error 3. Sometimes make internal notes on your account If you're really struggling to get through on the phone, visiting in person isn't completely useless, but it's not as effective as speaking directly with a claims specialist on the phone. I'd try the phone for at least 2-3 more days before resorting to an in-person visit.

I know everyone says calling is better but honestly the written message might work faster than you think. My roommate had an issue with her certification (clicked wrong box for work search) and they actually fixed it within 3 days after she sent a message. Just depends on who sees your message I guess. Good luck either way!

Regarding your actual error - checking that you're no longer working for your employer - the EDD system flags this as a potential voluntary quit situation, which can trigger a disqualification review. That's why it's important to get it fixed ASAP. When you do reach a representative, make sure they understand it was simply a misclick and that you're still employed at the same job. They should be able to correct the certification and remove any potential disqualification flags on your account. Just be persistent with calling - that's unfortunately the fastest way to resolve this type of error.

have u tried calling the different edd numbers? theres like 3 different ones i think. sometimes the less obvious ones have shorter wait times.

Update: I FINALLY got through to EDD this morning! Called at 8:01 exactly like someone suggested, waited on hold for about 35 minutes, but eventually spoke to a representative. They confirmed this was a simple error they could fix, and the representative updated my certification on the spot. She said my payment should process normally within 24-48 hours. Such a relief! Thanks everyone for your advice and help with this stressful situation.