EDD SDI not answering phones - doctor sent forms 2 weeks ago but claim status still unknown

same thing happened to me last month...took them like 3 weeks to even acknowledge they got my medical docs. the system is broken tbh. try calling right when they open at 8am, sometimes works better

The EDD SDI processing times are unfortunately running behind right now. Two weeks isn't unusual for them to still be processing your medical certification. A few things to check: 1. Log into SDI Online and check your claim status - sometimes there are messages or requests for additional information that don't get sent to you via mail/email 2. Ask your medical provider to confirm they sent the DE 2501 form completely filled out (many doctors miss sections which causes delays) 3. Remember there's a 7-day unpaid waiting period before benefits start, so that factors into when you'd see payments Hang in there - most claims do eventually process, it's just the waiting that's difficult.

the EDD is USELESS!!!! been dealing with them for years and nothing changes. they don't answer phones, they don't respond to messages, then they randomly deny claims for no reason. good luck getting any help from those incompetent bureaucrats!!!

I had this EXACT problem last month and wasted days trying to get through on those stupid phone lines. I finally used a service called Claimyr (claimyr.com) and they got me connected to an EDD representative in about 25 minutes when I had been trying for over a week with no luck. They have a video showing how it works here: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd The agent I spoke with confirmed they had my documents but they were backlogged in processing. At least I knew what was happening instead of being in limbo. My payments started about 4 days after that call.

It's very common for SDI claims to show as pending for 2-3 weeks after the medical provider submits documentation. The current processing time for new disability claims is approximately 14-21 days under normal circumstances. Here are a few factual points that might help: 1. The online status will typically remain as "pending" until an examiner has reviewed all documentation 2. Medical certification forms (DE 2501) are often processed separately from the initial claim application 3. If your doctor sent the forms by mail rather than electronically, add 5-7 days of processing time 4. The first payment typically includes any retroactive benefits minus the 7-day waiting period If you're approaching the 3-week mark with no update, that's when you should be more persistent about making contact. The phone lines are absolutely most accessible between 8:00-8:30am and 4:00-4:30pm.

My cousins aunts friend works at EDD and she said they're super behind on everything right now because they lost a bunch of staff. Apparently they're like 3-4 weeks behind on processing claims so you might need to wait longer. Have you tried faxing them? Sometimes that works better than calling.

Update: I FINALLY got through to someone at EDD this morning! Called right at 8:00am and only had to try 3 times. The agent confirmed they received my doctor's certification but said it's still in the processing queue. She said they're currently working on claims from about 2.5 weeks ago, so mine should be reviewed in the next few days. She also checked that there weren't any obvious issues with my paperwork. Such a relief to at least know what's happening! Thanks everyone for your advice.