Best times to call EDD SDI customer service? Tried for 2 days - no luck

monday mornings r the WORST time 2 call. try thursday or friday around 3pm that worked for me last month

I had the same problem last month and discovered a service called Claimyr that actually helped me get through to an EDD representative without the endless calling. It basically holds your place in line and calls you back when an agent is available. I was skeptical at first, but it worked perfectly and saved me days of frustration. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd The best part is you don't have to keep redialing and can actually do other things while waiting for your callback. Definitely worth checking out if you're desperate to talk to someone about your certification issue.

Former EDD employee here. The best times to call are typically Tuesday-Thursday between 8:15-8:45am or 4:15-4:45pm. Most people call right at opening (8am) or during lunch hours (12-1pm), creating the highest volume times. Avoid Mondays and the day after holidays completely - those are absolute nightmares. Regarding your medical certification issue, you should also check if your doctor's office actually submitted the form correctly. Many doctors think they've sent it but there was an error in submission. If it's been three weeks with no update, I would recommend: 1. Contact your doctor's office to confirm the date they submitted and ask for any confirmation number 2. Try sending a secure message through SDI Online (though responses can take 7-10 days) 3. If you do get through by phone, ask them to check both the document processing queue and the medical certification database - sometimes they're received but not properly linked to your claim Hope this helps!

THE EDD SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!!! I called 47 TIMES before getting through last month. They don't want to pay out claims so they make it IMPOSSIBLE to talk to anyone!!!! When I finally got someone they told me my paperwork was sitting there THE WHOLE TIME just not processed!!!! This is how they save money - by making the process so frustrating people just give up!!!!

i had 2 call about my pregnancy disability last month and i ended up using my husband's phone to dial at the same time as mine so i had 2 phones going at once lol. finally got through after like an hour. btw make sure u have all ur info ready when u finally get someone. claim number, last work date, doctor info etc or they'll just tell u to call back when u have everything

I've found that using the automated system's option for filing a new claim sometimes routes you to a representative faster than selecting the option for claim questions. Once you get a person, explain that you actually need help with your existing claim. They might transfer you, but at least you're in the system and speaking with someone. Also, if your medical certification isn't showing up after three weeks, there might be a mismatch between your information and what your doctor submitted. Small discrepancies in your name, date of birth, or last work date can cause the system to not match the certification to your claim. When you do reach a representative, specifically ask them to check for unmatched medical certifications in the system. In the meantime, you might want to ask your doctor to resubmit the certification electronically through SDI Online if possible. Electronic submissions typically process faster than paper forms.

my sister works at target and broke her leg and had same problem calling edd. she finally got thru at exactly 8:01am on a wednesday. said all the lines fill up by like 8:03 no joke

Just wanted to follow up - did you manage to get through using any of these suggestions? If you're still having trouble with your medical certification not showing up, another option is to visit an EDD office in person if there's one near you. They can often resolve certification issues on the spot rather than dealing with the phone system.