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PSA: If you're really in a bind, some food banks and community orgs offer emergency assistance for folks waiting on disability payments. Might be worth checking out if you're struggling.
I'm going through the exact same thing right now - it's been almost 4 weeks since my last payment and I'm getting really stressed about rent and bills. The waiting and uncertainty is honestly the worst part. I tried calling every day last week but like others said, either can't get through or get disconnected after waiting forever. Has anyone had luck with faxing documents or sending certified mail? I'm wondering if that might get more attention than just calling.
@Arjun Kurti I feel your pain! 4 weeks is way too long. I haven t'tried faxing yet, but that s'actually a really good idea - at least you d'have a paper trail. From what I ve'read in this thread, it sounds like contacting your local representative might be your best bet for getting some real action. @Lena Müller said her assembly member s office'got her case resolved in a week! Worth a shot when you re dealing'with rent stress 😰
I'm new to this community and just wanted to say how grateful I am for all the helpful advice shared here! I've been on SDI for about 3 months now and had no idea about some of these tips like setting up email notifications or taking screenshots of certifications. I actually experienced a similar login issue about 2 weeks ago and ended up calling the phone line multiple times with no luck. Next time I'll definitely try the browser cache clearing and switching browsers first. It's both frustrating and comforting to know these system outages are so common - frustrating because we depend on these benefits, but comforting because it means it's not just me struggling with the technology. Thanks to everyone who shares their experiences and solutions here - it really makes navigating this whole system less overwhelming!
Welcome to the community! It's really great to see how supportive everyone is here. I'm also relatively new - just joined a few months ago when I started having my own EDD issues. The learning curve with this system is definitely steep, but reading through threads like this one has been invaluable. I had no idea about the screenshot tip either until I saw @NeonNebula mention it - now I make sure to document everything! It's unfortunate that we have to become experts in troubleshooting government websites just to access our benefits, but at least we can help each other out. Thanks for sharing your experience too - the more people who contribute their stories, the more we all learn about navigating these challenges.
I'm new to SDI and this community has been incredibly helpful! I've been reading through all the comments and taking notes on the troubleshooting tips. I actually just started my disability claim this month for a chronic condition and had no idea about the email notifications or taking screenshots - definitely setting those up! It's both reassuring and frustrating to see how common these system outages are. At least I know now to certify early in my window and have backup plans. Thanks to everyone for sharing your experiences and making this process less scary for newcomers like me!
Congratulations on your approval! I'm actually going through the exact same situation right now - my claim was just approved yesterday and I can see payments issued in my SDI Online account. Reading through all these responses has been so incredibly helpful! I had no idea about most of these details. A few things I'm taking away: definitely calling BofA to check shipping status with that 1-866-692-9374 number, making absolutely sure my address is correct in both systems, and keeping the card even after setting up direct deposit. One question I have - has anyone had experience with how long it takes for the direct deposit setup to actually take effect once you submit it through the BofA website? Like, if I set it up as soon as I get my card, will my next payment automatically go to my bank account or does it take a payment cycle or two to kick in? Thanks everyone for sharing your experiences - this community is amazing!
Hi Victoria! Congratulations on your approval too! From what I've read in other threads and my own research, the direct deposit setup usually takes effect with the next payment cycle after you set it up. So if you set it up right when you get your card, your following payment should go directly to your bank account instead of the card. However, a few people have mentioned there can sometimes be random glitches where a payment might still go to the card even after direct deposit is set up, which is why everyone recommends keeping the physical card just in case. I'd suggest setting it up as soon as possible once you get the card to minimize the number of payments that go to the debit card first. Hope that helps, and good luck with everything!
Congratulations on getting your approval! I'm so glad you made it through that stressful pending period. I went through this exact process about six months ago and can confirm what others have said - the Bank of America EDD debit card gets automatically mailed once your first payment processes, and you'll definitely need to wait for the physical card to arrive before you can set up direct deposit. One tip that really helped me: when you do get the card and log into the BofA EDD website to set up direct deposit, take a screenshot of the confirmation page showing that direct deposit was successfully enabled. I had an issue where my second payment still went to the card even though I had set up direct deposit, and having that screenshot helped when I called to resolve it. Also, don't be surprised if your first payment amount looks different than what you expected - mine included some backdated amounts that made the math confusing at first. The EDD customer service can explain the breakdown if needed. You're almost there - hang in there!
I'm in a similar situation right now - my disability started in February but EDD took until May to approve my claim. I'm really worried about hitting that 52-week mark from my disability onset date even though I haven't received a full year of payments yet. Reading through everyone's responses, it sounds like the surgical complications might be your best bet for an extension. I'd definitely recommend getting that paperwork submitted as soon as possible. From what I've heard, EDD is pretty strict about deadlines. Has anyone else here successfully gotten an extension approved? I'm curious what kind of documentation they actually accepted and how long the approval process took.
I haven't personally gotten an extension approved, but I work with a lot of people who have tried. From what I've seen, the key is having your doctor provide extremely detailed medical records showing that your condition has significantly worsened or that new complications have developed that weren't part of the original disability. The documentation needs to clearly explain why you need MORE time than originally anticipated - not just that you still need time. EDD seems to look for evidence that something unexpected happened that changed your recovery timeline. Surgery complications, new diagnoses related to the original condition, or documented setbacks in healing tend to have the best success rates. The approval process usually takes 4-6 weeks from what I've observed, so definitely don't wait if you're close to your 52-week mark. And make sure your doctor uses specific medical terminology rather than general statements about needing more time.
I went through something very similar last year with my back surgery. My original disability claim was approved for spinal fusion, but then I developed a serious infection at the surgical site that required two additional surgeries and months of IV antibiotics. EDD initially cut me off at the 52-week mark, but my surgeon submitted detailed documentation about the infection complications - including culture results, surgical notes, and a detailed treatment plan. The key was that my doctor explicitly stated this was an "unforeseen complication that significantly altered the expected recovery timeline" and provided specific medical evidence of why I needed an additional 16 weeks of recovery. It took about 5 weeks to get approved, but they did grant the extension. Make sure your surgeon uses very clinical language and includes specific dates, test results, and medical reasoning. Don't let them just say "needs more time" - they need to explain WHY the complications changed your original prognosis. Good luck with your extension request! The paperwork is annoying but definitely worth pursuing if you have legitimate surgical complications.
This is really helpful information! I'm new to this community and dealing with a similar situation. My question is - when you say your surgeon used "clinical language," do you have any specific examples of the type of wording that worked? I'm worried my doctor might not know exactly what EDD is looking for in terms of documentation. Also, did you have to submit any additional medical records beyond what your surgeon provided, like test results or imaging reports? I want to make sure I give my doctor all the guidance they need to write an effective letter for the extension request.
StarSailor
I'm dealing with this exact issue right now too! Been on direct deposit for months with no problems, then suddenly last week I got a paper check instead. Checked my UI Online account and everything looks correct - same bank info, same routing number. It's so frustrating because I rely on that money being available immediately through DD. Has anyone noticed if this is happening more frequently lately? Like maybe EDD is having system-wide issues? I'm wondering if I should just wait it out for a week or two to see if it fixes itself, or if I need to jump through all the hoops of calling them. The thought of spending half my day on hold just to fix something that was working fine is making me want to pull my hair out! 😤 Thanks to everyone sharing their experiences here - at least I know I'm not alone in this madness!
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Aisha Abdullah
•I've been seeing more posts about this lately too, so you might be onto something about system-wide issues! I'd definitely try calling your bank first like @GalaxyGazer suggested - that's such a quick check compared to the EDD phone maze. If your bank says everything looks good on their end, then yeah, you'll probably need to call EDD. But honestly, if it was working fine for months and just suddenly stopped, that sounds more like a technical glitch on their end rather than a setup issue. Maybe give it one more payment cycle to see if it auto-corrects, but definitely don't wait too long if you need that immediate access to funds. The unpredictability of when these things get fixed is the worst part! 😫
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Chloe Robinson
I'm in the exact same boat! Set up direct deposit when I first applied but I'm still getting paper checks three months later. What's really frustrating is that I called about this issue back in December and the rep said it was "fixed" but obviously it wasn't. Now I'm seeing all these posts about it being a widespread problem and I'm wondering if there's some kind of system bug they're not telling us about. I'm definitely going to try the bank verification suggestion from @GalaxyGazer before calling EDD again - that's such a smart angle I hadn't considered! And the local office idea sounds promising too if I can find one nearby that's actually open for walk-ins. For everyone dealing with this - maybe we should all start documenting when we call, who we talk to, and what they tell us? Seems like there's no consistency in the solutions they're offering, and having a record might help if we need to escalate this issue higher up the chain. This shouldn't be this complicated! 🤦♀️
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QuantumQuester
•Great idea about documenting everything! I've been dealing with government agencies long enough to know that keeping detailed records is absolutely crucial. I'd suggest noting the date, time, rep name (if they give it), confirmation numbers, and exactly what they said they did to "fix" it. The fact that you were told it was fixed in December but it's still not working really points to either a bigger system issue or reps not actually having the tools/knowledge to properly resolve this. I've seen this pattern before with other agencies - front-line staff say it's fixed but the backend systems never actually get updated. @GalaxyGazer's bank suggestion is definitely worth trying first, and honestly, starting a shared document or thread where we track all our experiences might help identify patterns that could be useful if we need to file complaints or escalate. This level of dysfunction isn't normal even for EDD! 📝
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