Great to hear you got it resolved! For anyone else who encounters this issue, I'd recommend setting up calendar reminders for your certification dates. I learned this the hard way after missing a few weeks myself. The EDD system is pretty unforgiving when it comes to missed certifications, but at least the reactivation process is usually straightforward once you get through to someone.

This is exactly what happened to me a few months ago! I panicked thinking something was wrong with my claim, but it turned out I had just missed a couple certification periods during a really hectic time at work. The key thing I learned is to never click "File a New Claim" when this happens - that can mess up your existing claim. Always call first to confirm what's going on. I know the wait times can be brutal, but it's worth it to get the right information. Also, once you get it reactivated, you might want to sign up for text or email reminders if EDD offers them in your area. Glad to see from your update that you got it sorted out!

I'm dealing with a similar login issue right now! One thing I haven't seen mentioned yet is checking if your account got temporarily locked due to too many failed login attempts. This happened to me last week - I kept trying different password combinations and apparently triggered their security system. I had to wait 24 hours before I could even attempt to log in again. If you've been trying repeatedly, it might be worth taking a break for a day and then trying again with the early morning approach others have suggested. Also, if you have any old confirmation emails or documents from when you first applied, those might show exactly how your information was formatted in their system. Hang in there - this community has already given you some amazing resources and phone numbers to try!

I had this exact same issue a few months ago and it was absolutely maddening! After trying everything - clearing cache, different browsers, checking my info a million times - it turned out that EDD had somehow corrupted my account during a system update. What finally worked was creating a completely new account with the same SSN and personal info. I know it sounds scary to start over, but their system recognized that I already had an existing claim and just linked it to the new login credentials. The whole process took about 30 minutes and I was able to certify immediately after. Before you try this though, definitely call that Identity Verification line (1-866-362-8854) first to make sure your account isn't just temporarily locked. But if all else fails, the new account route might be your best bet. Don't give up - there's always a solution even when EDD makes it feel impossible! 🙏

I'm so sorry you're dealing with this - fraud on unemployment cards seems to be happening way too often lately. Based on what others are sharing here, it sounds like you should prepare for potentially 2-4 weeks minimum for resolution, which I know doesn't help your immediate rent situation. A few things that might help while you wait: contact your landlord ASAP to explain the situation and see if they'll work with you on a payment plan or extension. Most landlords would rather work with you than go through eviction proceedings. Also check if your county has any emergency rental assistance programs - many do and they can sometimes help within just a few days. For the Money Network side, definitely take the advice about calling every few days and mentioning financial hardship. Sometimes being the squeaky wheel really does help. And yes, file that police report - it creates an official record that can strengthen your fraud claim. Hang in there - this system is absolutely terrible but you will get your money back eventually. Just focus on protecting your housing situation in the meantime.

I'm dealing with Money Network card fraud right now too - had $800 stolen from my account three weeks ago. Based on my experience so far, here's what I've learned that might help: 1. When you call Money Network, ask to speak with the "fraud resolution department" specifically - don't just go through regular customer service. They have different timelines and seem more empowered to help. 2. Get everything in writing via email if possible. I started requesting email confirmations of our phone conversations and it's made a huge difference in tracking progress. 3. Check if your state has any emergency UI assistance programs. California actually has some rapid response funds for situations like this, though they're not well publicized. 4. Document the financial impact this is having on you - late fees, inability to pay rent, etc. This can be used as evidence for expediting your case and potentially getting additional compensation beyond just the stolen amount. The waiting is absolutely brutal when you have bills due. I'm still waiting on mine but following these steps has at least made me feel like I have some control over the process. Stay strong and keep fighting - these fraudsters shouldn't get away with stealing from people who are already struggling!

I had this exact same panic attack during my first certification! The wording is so confusing. Just to add to what others have said - if you ever DO have supplemental unemployment benefits (like from a union or employer fund), they'll usually give you specific paperwork that clearly states it's "SUB pay" or "supplemental unemployment benefits." You'd definitely know if you had it because it would be a separate payment from a different source than EDD. Since you only got the one regular UI payment from EDD, you're definitely good to answer NO. The system really should explain these terms better instead of making us all stress out about it!

I'm going through my first certification too and this thread has been SO helpful! I was literally about to call in sick to work tomorrow just so I could spend the whole day trying to call EDD about this same question. The way everyone explained that "supplemental unemployment benefits" means extra money from employers/unions and NOT the regular EDD payments makes perfect sense now. It's crazy how one confusing question can make you feel like you're going to accidentally mess up your whole claim! Thank you all for being so patient with us newbies - this community is a lifesaver when the actual EDD system is so hard to navigate.

I just went through this same situation a few weeks ago! The whole payment method thing is so confusing when you're new to unemployment. Since your payment is already processing, it will definitely go to the Money Network card first - there's no way to redirect a payment that's already been issued. The good news is that once you get the card (usually takes about a week), you can transfer the money to your bank account pretty easily through their app. I did the instant transfer for the small fee since I needed my rent money right away, and it was totally worth it. One thing I wish someone had told me - make sure you have a backup plan for rent if the card doesn't arrive by when you need it. Maybe talk to your landlord about a few days extension or see if a family member can help temporarily? The card delivery timing can be unpredictable, especially with mail delays. Also, keep checking your UI Online account - sometimes the system will show when the card has been mailed, which gives you a better idea of when to expect it. Good luck, and don't stress too much - you'll get your money, it's just a matter of waiting for that card to arrive!

Hey there! I'm actually in almost the exact same situation right now - just got my first unemployment approval yesterday and was completely lost about the payment method thing. Reading through all these comments has been super helpful! I'm planning to set up direct deposit for future payments like you did, but it sounds like I should also prepare for that first payment to come via the Money Network card. The 7-14 day wait time is nerve-wracking when bills are due, but at least now I know what to expect. One question for everyone - has anyone had success calling EDD directly to ask about expediting the card delivery, or is that pretty much impossible to get through? I'm wondering if it's worth trying the phone lines or if services like Claimyr are really the only way to actually talk to someone these days. Thanks for posting this question Sienna, and thanks to everyone who shared their experiences! It's such a relief to know this confusion is normal and not just me being clueless about the system.