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I went through something similar last year and what finally worked for me was a combination approach. First, I called my state senator's office AND assembly member's office on the same day - don't just leave messages, keep calling until you speak to a real person in constituent services. Tell them it's an urgent financial hardship. Second, I filed complaints with BOTH the Governor's office (there's an online form at ny.gov under "File a Complaint") AND the NY State Inspector General's office. The Inspector General complaint seemed to carry more weight. Third, and this was key - I wrote a formal letter (not just email) to the DOL Commissioner with copies to my elected officials stating that I was being denied due process and considering legal action. I sent it certified mail so they had to sign for it. Within 10 days of doing all three things, I got a call from a DOL supervisor who resolved my claim immediately. The key is hitting them from multiple angles at once so they can't ignore you. Don't do just one thing - do everything simultaneously to create pressure. Also keep detailed records of every contact attempt with dates and times. Good luck!
This is exactly the kind of comprehensive strategy I needed to hear! I've been making the mistake of trying one thing at a time and waiting for results. Your approach of hitting them from multiple angles simultaneously makes so much sense - they can't just brush off one complaint when they're getting pressure from several different sources. I'm definitely going to follow your three-step plan starting tomorrow. The certified mail letter to the Commissioner is brilliant - creates a paper trail they can't ignore. Thank you for taking the time to write out such detailed steps!
I'm dealing with a similar situation - been waiting 10 weeks for my claim to process with zero movement. Reading through all these responses, it sounds like the multi-pronged approach that @Yara Assad outlined is the way to go. I had no idea about the expedited hardship review for claims over 6 weeks or that the Inspector General's office handles DOL complaints. One question - for those who successfully got through to elected officials, did you call their local district offices or the Albany/Capitol offices? I want to make sure I'm contacting the right numbers when I start making calls tomorrow. Also, when you sent that certified letter to the DOL Commissioner, did you include specific legal language about due process violations, or just explain your situation? This thread has been incredibly helpful - feels good to know I'm not alone in this nightmare and that there are actually concrete steps I can take beyond just waiting on hold for hours every day.
just stop filing ur weekly claims and apply for disability thats what i did no problems
This is not good advice. Not properly notifying NYS Department of Labor about status changes can lead to overpayment demands later. Always follow proper procedures.
I work for a disability advocacy organization and see cases like this frequently. Since your injury is work-related, you should definitely pursue Workers' Compensation benefits through the NYS Workers' Compensation Board, not regular state disability. The key steps are: 1) Contact NYS Department of Labor immediately to report that you can no longer work and request your UI claim be suspended/closed, 2) File a Workers' Comp claim with your employer and the Board as soon as possible, and 3) Get all medical documentation from your doctor supporting that you cannot work. Don't delay on any of these steps - Workers' Comp has strict reporting deadlines and continuing to collect UI while unable to work can create serious overpayment issues. The Workers' Comp Board website has all the forms you need to get started.
This is incredibly helpful information - thank you for breaking down the exact steps! I had no idea there were strict reporting deadlines for Workers' Comp. Do you happen to know how long I have to file the Workers' Comp claim after the injury occurred? My back injury happened about 3 months ago but it's gotten progressively worse. I'm worried I might have missed some deadline.
Same thing happened to me! Was so stressed when I got the denial letter. Turns out I had filed too early - you have to wait until your last day of work plus any severance period ends. Also if you're getting any kind of pension or retirement payments that can disqualify you even if you're young. Really recommend reading through the whole denial letter carefully, sometimes the reason is buried in legal language at the bottom.
I went through the same thing with NYS DOL last year. The most important thing is to request your "Notice of Determination" if you haven't already - it should have more specific details than just "not meeting eligibility requirements." Also check if you filed during the right base period. Since you worked 8 months but some was part-time, you might need to look at wages from 15-18 months ago, not your recent employment. The timing of when you file matters a lot for which quarters they count. Don't give up - many denials are overturned on appeal if you have the right documentation.
UGH the NYS Department of Labor processing times are ridiculous!! They expect us to survive on nothing while they take their sweet time reviewing obvious cases. Meanwhile they're quick to send overpayment notices if you make the slightest mistake later on.
I feel your frustration but complaining doesn't help OP get their answer. The reality is that every claim gets reviewed for fraud prevention, which unfortunately takes time.
I'm going through the same thing right now - filed 12 days ago and still showing "under review." What I've learned from calling different offices is that 10 days is still within the normal range, especially if you filed correctly with all your documents. The system automatically flags certain claims for additional review even when there's nothing wrong. Try not to panic yet, but definitely keep checking your online account daily for any requests for additional info. If you hit the 3-week mark with no updates, that's when I'd start making more aggressive attempts to contact them directly.
Thanks Sofia, this is really helpful to know I'm not alone in this! The "automatic flagging" part makes sense - I was wondering why my straightforward case would need so much review time. I've been checking my account obsessively but haven't seen any requests for additional info yet. Definitely will keep the 3-week timeline in mind as my next checkpoint for escalating. Appreciate you sharing your research from calling around!
Danielle Mays
dont even get me started on trying to reach a human there... literally easier to find bigfoot 👀
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Roger Romero
•took me 3 weeks of calling. finally used claimyr.com and got through first try
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Anna Kerber
•LMAOOO bigfoot probably works there tbh
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Fiona Sand
Just went through this exact same thing last month! The system definitely shows weird dates sometimes but you're right to be confused. Here's what worked for me: 1. Ignore whatever date it's showing - you're always certifying for the PREVIOUS complete week (Sunday to Saturday) 2. If it's asking about "this week" that's still happening, that's definitely a system glitch 3. Report your hours/earnings from the most recent COMPLETED week only 4. Don't wait - the system won't fix itself and you might miss your certification window The NY unemployment system is notoriously buggy with dates. I've seen it show next week, last month, even random dates from 2023 lol. Just stick to the rule: previous complete week only. If you're still getting errors or weird behavior, screenshot everything and try certifying during off-peak hours (like 6am or after 10pm). The system seems to work better when fewer people are on it. Hope this helps! The whole process is frustrating but once you get the hang of it, it gets easier.
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