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I went through this exact same situation last month! The email mismatch definitely caused some delays in my case - I missed a few important notifications about my claim status. Here's what I did that worked: 1. I kept checking my unemployment portal daily since I wasn't getting email updates 2. Used the secure messaging system to explain the email issue to them 3. Updated my email directly on ID.me's website (not through the unemployment portal) 4. After about 2 weeks of back and forth messages, they finally updated my contact info The whole process took about 3 weeks to fully resolve, but my benefits weren't affected - just the communication. Don't panic, but definitely get it fixed soon so you don't miss any important deadlines or requests for additional info. The secure messaging system in your unemployment account is honestly more reliable than trying to call anyway.
This is super helpful, thank you! I've been panicking thinking my whole claim was ruined. Did you have to provide any additional documentation when you messaged them about the email issue, or just explain what happened? Also really good point about checking the portal daily - I hadn't thought about missing notifications.
I just explained what happened - that I accidentally used my work email for ID.me verification but my unemployment account used my personal email. I included both email addresses in the message so they could see the mismatch. They didn't ask for any extra documentation, just had me confirm some basic info like my SSN and case number. The key is being really clear about which email you want them to use going forward. And yeah, definitely check that portal religiously - I almost missed a request for wage verification because of the email issue!
I had this exact same issue when I applied back in August! The email mismatch definitely creates problems because you won't get important notifications about your claim status, deadlines, or requests for additional documentation. Here's what worked for me: 1. Log into ID.me directly (not through the unemployment portal) and update your email address to match your unemployment account 2. Send a secure message through your unemployment portal explaining the situation - be specific about which emails you used where 3. Keep checking your unemployment portal daily since you might miss email notifications 4. Whatever you do, DON'T create a new application - that will flag your account for potential fraud I know calling is nearly impossible, but if you can get through to someone it will speed up the process. The whole thing took me about 2-3 weeks to fully resolve through messaging, but my payments weren't delayed once I got it sorted out. The most important thing is to act quickly before you miss any important communications about your claim!
File online through my.ny.gov - much easier than calling. You'll answer questions about why you left your job and NYS Department of Labor will make the determination. With your work history you should definitely qualify wage-wise, and the hour reduction sounds like valid good cause to me.
ugh the whole system is so confusing! i never know if i qualify for anything. good luck though, hope it works out better than my experience with NYS Department of Labor
@Julia Hall what kind of issues did you run into? I m'planning to file soon and want to avoid any common mistakes. Was it with the application process itself or something else?
I see from your other comments that you've been certifying regularly - that's good. One other thing to check: log into your NY.gov account and make sure your payment method is correctly set up. Sometimes when there's an issue with a claim, the system might revert to a default payment method like debit card even if you originally selected direct deposit. It's worth verifying while you're waiting to speak with someone.
I'm going through almost the exact same situation right now! Filed a contest on my monetary determination three weeks ago because I thought they miscalculated my earnings, but then realized I was wrong about how the base period works. The waiting is absolutely killing me financially. I've tried calling dozens of times with no success - their phone system is a nightmare. Based on what others are saying here, it sounds like we just have to wait for the review process to complete even though we want to withdraw the contest. At least we can keep certifying in the meantime. Hang in there - you're not alone in this mess!
wait so if employers pay for unemployment insurance, why do some people act like unemployed people are freeloaders? they literally paid into this system through their work
This is such an important distinction to understand! I work in HR and I see this confusion all the time. Another way to think about it: when you look at your paystub, you'll see Social Security and Medicare taxes (FICA) being deducted from YOUR paycheck - that's what funds Social Security. But you won't see unemployment insurance deductions from your pay because that's paid entirely by your employer as a separate business expense. NYS Department of Labor gets funding from these employer contributions, not from Social Security. So you're absolutely not touching your retirement benefits by collecting unemployment - you're using a benefit that was already paid for on your behalf while you were working.
Val Rossi
Just want to say hang in there - I know the waiting is stressful. My first claim took about 12 days and then payments started coming weekly after that. Make sure you're doing your job search requirements too because they'll ask for that documentation later.
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Brady Clean
I'm in a similar situation - just filed my claim this week after being laid off. Reading through everyone's experiences here is really helpful but also nerve-wracking! Does anyone know if there's a way to check if your claim is progressing normally or if it's gone into adjudication? I keep logging into my.ny.gov but it just shows "claim filed" status. Also wondering if anyone has tips for the weekly certification process - want to make sure I don't mess anything up that could delay payments further.
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