Check your spam folder! My authorization email went there and I was stuck for days being stupid 🤦‍♂️

Had the exact same issue! Filed in late January and couldn't certify for weeks due to the authorization error. What finally worked for me was clearing my browser cache completely and trying a different browser. Also make sure you're using the exact same login info from your original application - sometimes people accidentally create multiple accounts which causes auth issues. If that doesn't work, definitely call them because there might be an issue with your claim that needs manual review. Don't stress too much about the backpay - as long as you document your attempts to certify, they'll sort it out retroactively once your account is fixed!

This is exactly why I'm running out of hair at 32 😂 The NY unemployment system and ID.me should just get married since they both love making our lives difficult. One thing that helped me was having a friend who's good with tech walk me through each step on a video call (not the ID.me one lol). Sometimes just having another set of eyes helps catch the little things.

I'm dealing with the exact same ID.me nightmare right now! Been stuck for 3 weeks after my video call got cut off. The most frustrating part is you can't even get back into the queue easily. I found that trying to access the ID.me portal through different entry points sometimes works - like going through the NY DOL site vs going directly to ID.me. Also, if you have any friends or family who work in government offices, they might know someone who can help escalate your case. This whole system is beyond broken and they know it. Hang in there! 💪

Make sure you keep copies of everything you submit. NYS Department of Labor sometimes loses paperwork and you'll need to resubmit. Also check if your state has an employer portal online - might be easier than fax or mail.

I went through this process last year and here's what worked for me: respond to that initial notice immediately with ALL your documentation - don't wait. Include the attendance policy, signed acknowledgment from the employee, time records showing violations, the written warning, and detailed incident reports for the insubordination. NYS Department of Labor looks for a clear pattern of misconduct, not just isolated incidents. Also, keep in mind they'll interview the employee too, so make sure your documentation tells a complete story. The hearing process can be stressful but if you have solid documentation, you have a good chance of winning the appeal.

Just keep filing those weekly claims! That's the most important thing. Even if your initial claim is still processing, you need to maintain your weekly certifications or you'll lose those weeks permanently.

I'm in a similar situation - filed my claim 8 days ago and still showing "processing" status. The anxiety about bills piling up is real! From what I'm reading here, it sounds like 10 days is still pretty normal timing. Have you tried calling the NYS DOL phone line at all, or are you just monitoring online? I've been hesitant to call because I heard the wait times are brutal, but maybe it's worth a shot if we don't see movement in the next few days.

Yeah I agree with everyone saying document everything. Also look into whether your situation might qualify under New York's expanded good cause definitions. They've updated some rules in recent years.

I went through something similar last year and was able to get unemployment after quitting due to a hostile work environment. The key things that helped me were: 1) I documented every incident with dates, times, and any witnesses, 2) I sent an email to my supervisor outlining the issues and asking for them to be addressed (which they ignored), and 3) I kept screenshots of inappropriate messages/communications. When I applied for UI, I had to do a phone interview where I explained everything in detail. It took about 4 weeks to get approved, but having all that documentation made the difference. Don't just quit without building a paper trail first - NYS Department of Labor really does need proof that you tried to resolve the issues before leaving.