Check your spam folder! My authorization email went there and I was stuck for days being stupid 🤦‍♂️

Had the exact same issue! Filed in late January and couldn't certify for weeks due to the authorization error. What finally worked for me was clearing my browser cache completely and trying a different browser. Also make sure you're using the exact same login info from your original application - sometimes people accidentally create multiple accounts which causes auth issues. If that doesn't work, definitely call them because there might be an issue with your claim that needs manual review. Don't stress too much about the backpay - as long as you document your attempts to certify, they'll sort it out retroactively once your account is fixed!

This is exactly why I'm running out of hair at 32 😂 The NY unemployment system and ID.me should just get married since they both love making our lives difficult. One thing that helped me was having a friend who's good with tech walk me through each step on a video call (not the ID.me one lol). Sometimes just having another set of eyes helps catch the little things.

I'm dealing with the exact same ID.me nightmare right now! Been stuck for 3 weeks after my video call got cut off. The most frustrating part is you can't even get back into the queue easily. I found that trying to access the ID.me portal through different entry points sometimes works - like going through the NY DOL site vs going directly to ID.me. Also, if you have any friends or family who work in government offices, they might know someone who can help escalate your case. This whole system is beyond broken and they know it. Hang in there! 💪

Just keep filing those weekly claims! That's the most important thing. Even if your initial claim is still processing, you need to maintain your weekly certifications or you'll lose those weeks permanently.

I'm in a similar situation - filed my claim 8 days ago and still showing "processing" status. The anxiety about bills piling up is real! From what I'm reading here, it sounds like 10 days is still pretty normal timing. Have you tried calling the NYS DOL phone line at all, or are you just monitoring online? I've been hesitant to call because I heard the wait times are brutal, but maybe it's worth a shot if we don't see movement in the next few days.

Make sure you keep copies of everything you submit. NYS Department of Labor sometimes loses paperwork and you'll need to resubmit. Also check if your state has an employer portal online - might be easier than fax or mail.

I went through this process last year and here's what worked for me: respond to that initial notice immediately with ALL your documentation - don't wait. Include the attendance policy, signed acknowledgment from the employee, time records showing violations, the written warning, and detailed incident reports for the insubordination. NYS Department of Labor looks for a clear pattern of misconduct, not just isolated incidents. Also, keep in mind they'll interview the employee too, so make sure your documentation tells a complete story. The hearing process can be stressful but if you have solid documentation, you have a good chance of winning the appeal.

Henry, I went through something similar last year. Performance issues alone typically don't constitute misconduct unless there was willful negligence or insubordination. The key question is whether you were genuinely trying to do your job vs. deliberately violating policies. As for the freelance work, as long as you reported it properly and it didn't interfere with your main job duties, it shouldn't disqualify you. I'd strongly recommend applying - NYS Department of Labor will review your specific case and make the determination. You can always appeal if they initially deny you. The application is free and you have nothing to lose by trying.

Henry, I'd definitely echo what others have said about applying anyway. I was in a similar situation where I was terminated for "poor performance" after struggling to meet sales targets, and I was convinced I'd be automatically disqualified. Turns out NYS Department of Labor approved my claim because they determined it wasn't misconduct - just a poor fit between my skills and the job requirements. The key distinction they look for is whether you were willfully violating company policies or just unable to perform despite good faith efforts. From what you've described, it sounds like you were trying your best but had performance struggles, which is very different from misconduct. The freelance work shouldn't be an issue as long as you can show it didn't conflict with your primary employment. Don't let fear of rejection stop you from potentially getting benefits you're entitled to - the application process is straightforward and you'll get a clear answer either way.