NY unemployment says I filed a claim on 6/15 but nothing shows up & haven't been paid

Had the same issue last month. The only way I fixed it was by finally reaching an agent. I used this service called Claimyr (claimyr.com) and got a callback with an actual person in like 45 minutes. Told them about my missing payments and they fixed it while I was on the phone. Best money I've spent in months since it got my benefits flowing again. They have a how-to video here: https://youtu.be/Rdqa1gKtxuE

Ugh the NY unemployment system is such a nightmare rn. I was in this EXACT situation in May. Try checking your email too - sometimes they send notices about claim issues that don't show up in the portal. Mine ended up being that they randomly flagged my account for "identity verification" and I had to upload documents.

This happened to me too! It's actually a system glitch that's been happening alot lately. The system is recording that you certified but not processing the payment. I talked to a rep and they said its affecting hundreds of people and they're working on fixing it, but each account has to be manually fixed. You HAVE to talk to a rep to get this resolved. They need to manually release your payment. Keep calling until you get through. I know it's frustrating but don't give up, your money is still there waiting for you! I finally reached someone after trying for a week straight. I'd recommend trying right when they open at 8am. That's when I finally got through. The rep was actually super helpful once I explained the issue - she could see I had certified but the payment was stuck in their system.

Sounds like your account is under review but they didn't bother to tell you 🙄 classic ny unemployment move. They did this to me for THREE MONTHS during the pandemic. Keep certifying every week even though its not paying out. When they finally fix it, they'll pay all the back weeks at once. But you HAVE to keep certifying.

Log out and log back in, then try checking your payment history again. Sometimes the system is just buggy and needs a refresh. also try clearing your browser cache or using a different browser entirely. The unemployment website is literally running on technology from the 90s.

OMG IM HAVING THE EXACT SAME ISSUE RIGHT NOW!!!! It's so frustrating!! I'm missing three weeks of payments that the system says I claimed but they're nowhere to be found in payment history. I've been calling like crazy and emailing them but no response. This is actually making me feel a little better knowing I'm not alone in this nightmare.

This is a comprehensive breakdown of the issue and possible solutions based on my experience working with the NY unemployment system for years: What's happening is likely one of three things: 1) Technical glitch where the system records your certification but fails to process it. This happens more often than NYSDOL admits. 2) Your account has a flag or hold for some reason (ID verification, work search requirements, etc.) that you weren't notified about. 3) There's a question about eligibility for those specific weeks that triggered a review. Here's what you need to do, in this order: 1. Document everything. Take screenshots showing you certified but have no payment history. Note dates, times, and confirmation numbers if you have them. 2. Call NYSDOL. Yes, it's nearly impossible to get through, but it's the most direct solution. Use claimyr.com if you're desperate - it saved me weeks of frustration by getting me through to an agent quickly. 3. While waiting to connect with someone, send a detailed message through your online account messaging system. Be specific about dates and include your screenshots. 4. If a week passes with no response, reach out via Twitter @NYSLabor with your issue (don't include personal info). 5. Contact your state representative's office. They often have direct channels to unemployment office liaisons. 6. Keep certifying weekly no matter what! This is critical - if you miss weeks of certification while trying to fix this issue, you'll have even bigger problems. The most likely outcome is that when you finally reach someone, they'll see the error and can release all your payments at once. Don't give up - the money you're entitled to is sitting there waiting for processing.

They put my account on hold too and never told me why. Its total bs how they operate. You basically need to cal them 500 times to get a human who can actually fix it.The whole system is design to discourage people from collecting benefits they deserve imo

Check if you answered any questions differently on that certification compared to your previous ones. One tiny different answer can trigger a review that stops payments without notification.

Have u checked ur bank account directly? Sometimes my payment history doesn't update but the money still shows up in my account.

this happened 2 me also!! i finally tried that claimyr service someone mentioned (claimyr.com) and got a real person on the phone in like 30 min. turns out they had flagged my account for "suspicious activity" whatever tf that means but didnt bother to tell me!! agent fixed it right then and i got paid all my backpay 2 days later

Contact your state assembly person!! Seriously! I had the exact same problem for FIVE WEEKS, couldn't get anyone on the phone. I emailed my assembly person and their office contacted unemployment directly. Had my issue fixed and money in my account within 48 hours.

not falling for another unemployment 'hack'... these never work

I saw a news article that NY unemployment had a major system update in June that glitched a ton of claims. They're supposedly working through the backlog. Might explain why your June claim is messed up.

Unemployment is playing games with everyone lately fr fr 😤 My cousin had the same thing happen and he had to threaten to call a lawyer before they fixed it. Stand your ground!

sometimes the website will show that you certified but there was actually an error in the submission. happened to me before. the only way to fix it is calling unfortunately

they did same thing 2 me last year... they never send notifications when they put holds on ur account. u gotta call 2 fix it. i know it sucks but u gotta keep trying. early morning like 8:01am or right after lunch at like 1pm is when i finally got thru

Honestly, 90% of the problems with NY unemployment could be solved if they just had a frickin' system that would actually TELL you when there's a problem with your claim! They just silently stop payments and expect you to guess what's wrong.