NY unemployment benefit didn't appear after claiming - no payout date showing

This happened to me in January. The system was experiencing delays due to some scheduled maintenance they were doing. My payment showed up after 3 days with no notification. Check your bank account directly - sometimes the money appears there before the system updates the payment history.

call early morning RIGHT when they open. Like be dialing at 7:59am. Thats what i do and usually only wait 10-15 min

There's actually a service called Claimyr that can get you through to an agent without the wait. I was in a similar situation last month (payment missing for 2 weeks!) and was going crazy trying to reach someone. I used claimyr.com and they got me connected to an agent in about 15 minutes. They have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE The agent told me my claim had been flagged for a random quarterly review which is why the payment was held up. Once I talked to them, they released it right away.

This is actually a common issue right now. The NYSDOL system was updated on March 14, 2025, and many people have experienced delays since then. There are a few potential causes: 1. System processing delays due to the update 2. Your claim might be flagged for quarterly review (happens randomly) 3. You may have answered a certification question differently than usual 4. There could be an identity verification hold First, double-check your certification answers in your account history. If anything looks wrong, that might be the issue. Second, check if you received any messages in your online inbox (many people miss these). If nothing there, you'll need to speak with a representative. Unfortunately, there's no special direct number - the main line is your best option. Calling at 8:00 AM sharp or between 4:30-5:00 PM can sometimes help. Also, Thursdays tend to have slightly lower call volumes than Mondays or Tuesdays.

THE SAME THING HAPPENED TO ME!!! ive been waiting for 2 weeks now and STILL NOTHING!!! this is rediculous!!! they expect us to pay our bills but then dont send the money on time????? ive called like 50 times and nobody picks up EVER. the system is totally broken!!!

I had a similar issue last month that turned out to be because I had reported some part-time income on my certification. Even though I'd been doing that for weeks with no problem, suddenly one week it triggered a review. The only way I got it resolved was by calling my state assembly member's office. They have liaisons who can escalate unemployment issues. Might be worth a try if you can't get through on the regular line.

have u checked ur bank account? sometimes they deposit it but the website doesnt update for like a day or 2

Update on my earlier comment - I just remembered something important. If your benefit year is ending soon, payments sometimes get held up for review. They have to verify eligibility for the new benefit year. Check when your claim started - benefits run for exactly 52 weeks from initial filing date before requiring renewal, even if you haven't used all available weeks.

Just to follow up - were you able to get through to anyone? Did your payment show up? Hoping you got it sorted out before rent was due!