EDD SDI Claim Error E324: New CA Resident Unable to File Due to Existing Account Issue
I'm having trouble starting a disability claim with the California EDD. Every time I try to create an account, I get this E324 error saying I already have an account with a different email. But that's impossible because I just moved here for work and never filed for anything before. I need to file this claim ASAP because I'm having surgery soon and will be out of work for 2 months. My doctors need the claim number to certify my disability. Has anyone else dealt with this? Any advice on how to get through to a real person at EDD?
44 comments

Tom Maxon
I found a way to solve EDD E324 error blocking claim, watch this: https://www.youtube.com/watch?v=xmiw66JIWEU
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Lucas Bey
Oof, I feel for you. I'm in the same boat, trying to navigate this mess for my partner. The system is so broken 😫
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Admin_Masters
AuthorIt really is! How long have you been dealing with it?
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Lucas Bey
Going on 3 weeks now. It's been a nightmare. Hang in there!
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Harper Thompson
It's like they make it difficult on purpose to discourage people from applying.
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Brianna Schmidt
Have you considered reaching out to your local state representative? Sometimes they can help cut through the red tape with state agencies.
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Alexis Renard
This is actually a great idea. Representatives can sometimes fast-track the process.
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Royal_GM_Mark
The E324 error usually means there's an existing account. Are you sure you haven't filed for unemployment or anything else before? Maybe check with your HR department to see if they set something up for you?
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Admin_Masters
AuthorI'm positive I haven't filed anything before. Just moved to CA 2.5 years ago for this job. Never needed unemployment or disability until now.
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Royal_GM_Mark
Hmm, that's weird then. Might be a glitch in their system or worse, someone using your info fraudulently. Def need to talk to a rep ASAP.
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Amelia Cartwright
If someone is using your info, you might want to run a credit report just in case. Better to be safe than sorry.
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Admin_Masters
Yeah, I've been trying to call but can't even get through. It's so frustrating!
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Ella Thompson
Pro tip: call right when they open. Set an alarm and start dialing at 7:59 AM. Sometimes you can get through before the queue fills up.
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Admin_Masters
AuthorThanks for the tip! I'll give that a try tomorrow morning.
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JacksonHarris
Have you tried using the online chat feature on their website? Sometimes its easier to get help that way
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Jeremiah Brown
I've also heard reaching out via social media can sometimes expedite a response. A public post might push them to act faster.
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Chris King
I found a way to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/DOLxZQb92wM
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Rachel Clark
Sounds sketchy. Is it legit? $20 seems steep just to make a phone call.
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Chris King
Yeah, I was skeptical at first too. But it's totally legit. Saved me hours of hold time. Worth every penny IMO.
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Zachary Hughes
How long did it take to get through to someone?
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Chris King
It took about 2 hours, but I didn't have to sit there listening to hold music. They called me when an agent was on the line.
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Mia Alvarez
I've used Claimyr too, and it was a lifesaver. But it's important to remember that it's not endorsed by the EDD, so use it at your own discretion.
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Tom Maxon
claimyr is legit. worked for me last month when i got an E324
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Camila Jordan
This is why we need universal healthcare smh. The whole system is a joke 🤡
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Tyler Lefleur
Preach! 🙌 It's 2023 and we're still dealing with this nonsense
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Madeline Blaze
lets not get political here. OP just needs help with their claim
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Max Knight
While it's frustrating, focusing on immediate solutions would be more beneficial for OP right now.
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Ella Lewis
Hey, just a heads up - make sure you're planning ahead for your recovery too. I had a major surgery last year and wish I'd prepped more. Stock up on easy meals, set up a comfy recovery space, and maybe line up some help if you can.
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Admin_Masters
AuthorThanks for the advice! Any specific things you wish you'd done differently?
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Ella Lewis
Get a good body pillow! It was a lifesaver for getting comfortable. Oh, and download some good podcasts or audiobooks. You'll have a lot of downtime.
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Andrew Pinnock
Also, consider a grabber tool for picking things up if you can't bend over easily.
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Emma Swift
I had a similar issue with EDD a while back. It's pretty common for their system to have errors related to email addresses. They have some known bugs that haven't been fixed yet, unfortunately. Make sure you are entering your information correctly, and try using a different browser or clearing your cache. Sometimes the simplest solutions help, and if not, keep trying to reach them by phone. Persistence is key with EDD.
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Carter Holmes
Here's what you need to do to resolve the E324 error and file your claim: 1. Prepare your information: - Full name, SSN, and contact details - Employment history for the last 18 months - Your doctor's contact information 2. Call EDD at 1-800-480-3287 (try early morning for best results) 3. When you get through, explain: - You're trying to file a disability claim - You're getting an E324 error - You've never filed before and suspect possible fraud 4. Request they verify if there's an existing account under your details 5. If no account exists, ask them to clear the error so you can file online 6. If an account does exist, report potential fraud and ask for next steps 7. Once resolved, file your claim ASAP and get the receipt number for your doctors Remember to stay calm and persistent. Good luck!
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Admin_Masters
AuthorThank you so much for this detailed guide! This is exactly what I needed. I'll follow these steps tomorrow morning.
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Sophia Long
This is solid advice. I'd add: take notes during the call, including the rep's name and a call reference number if possible.
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Angelica Smith
And remember to ask for a case ID if they offer one. It can really help if you need to follow up later.
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Matthew Sanchez
Ugh, the EDD system is such a nightmare. I had a similar issue last year. Have you tried calling their helpline? Be prepared to wait on hold for hours tho 🙄
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Caleb Stark
Plot twist: what if you're actually from an alternate universe where you DID file before, and now you've crossed over to our universe? 👽🤔
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Admin_Masters
AuthorLOL if only! At least then I'd have an explanation for this mess 😂
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Jade O'Malley
Bruh 💀 EDD so bad it's breaking the space-time continuum now
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Hunter Edmunds
Honestly, it feels like it's from another time. Maybe that's how they operate, in another dimension.
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Logan Greenburg
have you tried turning it off and on again? 🤣 jk jk. EDD's website is trash, you're gonna have to call them
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Charlotte Jones
Honestly, it's not far from reality. So much of their system feels like it's from the 90s.
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Diez Ellis
I went through something similar when I first moved to CA. The E324 error can also happen if there's a typo in how your name or SSN was entered in their system vs how you're entering it now. Try variations of your name (with/without middle initial, nicknames you might have used, etc.) when creating the account. Also, if you have any old W-2s or tax documents from CA employers, double-check that your SSN and name match exactly how they appear there. Sometimes employers submit info slightly differently than how you'd normally write your name.
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