< Back to California Paid Family Leave

EDD SDI Claim Error E324: New CA Resident Unable to File Due to Existing Account Issue

I'm having trouble starting a disability claim with the California EDD. Every time I try to create an account, I get this E324 error saying I already have an account with a different email. But that's impossible because I just moved here for work and never filed for anything before. I need to file this claim ASAP because I'm having surgery soon and will be out of work for 2 months. My doctors need the claim number to certify my disability. Has anyone else dealt with this? Any advice on how to get through to a real person at EDD?

Tom Maxon

I found a way to solve EDD E324 error blocking claim, watch this: https://www.youtube.com/watch?v=xmiw66JIWEU

0 coins

-

Lucas Bey

Oof, I feel for you. I'm in the same boat, trying to navigate this mess for my partner. The system is so broken 😫

0 coins

-

Admin_Masters

It really is! How long have you been dealing with it?

0 coins

-

7M

Lucas Bey

Going on 3 weeks now. It's been a nightmare. Hang in there!

0 coins

-

7M

Harper Thompson

It's like they make it difficult on purpose to discourage people from applying.

0 coins

-

7M

Brianna Schmidt

Have you considered reaching out to your local state representative? Sometimes they can help cut through the red tape with state agencies.

0 coins

-

Alexis Renard

This is actually a great idea. Representatives can sometimes fast-track the process.

0 coins

-

7M

Royal_GM_Mark

The E324 error usually means there's an existing account. Are you sure you haven't filed for unemployment or anything else before? Maybe check with your HR department to see if they set something up for you?

0 coins

-

Admin_Masters

I'm positive I haven't filed anything before. Just moved to CA 2.5 years ago for this job. Never needed unemployment or disability until now.

0 coins

-

7M

Royal_GM_Mark

Hmm, that's weird then. Might be a glitch in their system or worse, someone using your info fraudulently. Def need to talk to a rep ASAP.

0 coins

-

7M

Amelia Cartwright

If someone is using your info, you might want to run a credit report just in case. Better to be safe than sorry.

0 coins

-

7M

Admin_Masters

Yeah, I've been trying to call but can't even get through. It's so frustrating!

0 coins

-

Ella Thompson

Pro tip: call right when they open. Set an alarm and start dialing at 7:59 AM. Sometimes you can get through before the queue fills up.

0 coins

-

7M

Admin_Masters

Thanks for the tip! I'll give that a try tomorrow morning.

0 coins

-

7M

JacksonHarris

Have you tried using the online chat feature on their website? Sometimes its easier to get help that way

0 coins

-

7M

Jeremiah Brown

I've also heard reaching out via social media can sometimes expedite a response. A public post might push them to act faster.

0 coins

-

7M

Chris King

I found a way to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/DOLxZQb92wM

0 coins

-

Rachel Clark

Sounds sketchy. Is it legit? $20 seems steep just to make a phone call.

0 coins

-

7M

Chris King

Yeah, I was skeptical at first too. But it's totally legit. Saved me hours of hold time. Worth every penny IMO.

0 coins

-

7M

Zachary Hughes

How long did it take to get through to someone?

0 coins

-

7M

Chris King

It took about 2 hours, but I didn't have to sit there listening to hold music. They called me when an agent was on the line.

0 coins

-

7M

Mia Alvarez

I've used Claimyr too, and it was a lifesaver. But it's important to remember that it's not endorsed by the EDD, so use it at your own discretion.

0 coins

-

6M

Tom Maxon

claimyr is legit. worked for me last month when i got an E324

0 coins

-

2M

Camila Jordan

This is why we need universal healthcare smh. The whole system is a joke 🤡

0 coins

-

Tyler Lefleur

Preach! 🙌 It's 2023 and we're still dealing with this nonsense

0 coins

-

7M

Madeline Blaze

lets not get political here. OP just needs help with their claim

0 coins

-

7M

Max Knight

While it's frustrating, focusing on immediate solutions would be more beneficial for OP right now.

0 coins

-

7M

Ella Lewis

Hey, just a heads up - make sure you're planning ahead for your recovery too. I had a major surgery last year and wish I'd prepped more. Stock up on easy meals, set up a comfy recovery space, and maybe line up some help if you can.

0 coins

-

Admin_Masters

Thanks for the advice! Any specific things you wish you'd done differently?

0 coins

-

7M

Ella Lewis

Get a good body pillow! It was a lifesaver for getting comfortable. Oh, and download some good podcasts or audiobooks. You'll have a lot of downtime.

0 coins

-

7M

Andrew Pinnock

Also, consider a grabber tool for picking things up if you can't bend over easily.

0 coins

-

7M

Emma Swift

I had a similar issue with EDD a while back. It's pretty common for their system to have errors related to email addresses. They have some known bugs that haven't been fixed yet, unfortunately. Make sure you are entering your information correctly, and try using a different browser or clearing your cache. Sometimes the simplest solutions help, and if not, keep trying to reach them by phone. Persistence is key with EDD.

0 coins

-

Carter Holmes

Here's what you need to do to resolve the E324 error and file your claim: 1. Prepare your information: - Full name, SSN, and contact details - Employment history for the last 18 months - Your doctor's contact information 2. Call EDD at 1-800-480-3287 (try early morning for best results) 3. When you get through, explain: - You're trying to file a disability claim - You're getting an E324 error - You've never filed before and suspect possible fraud 4. Request they verify if there's an existing account under your details 5. If no account exists, ask them to clear the error so you can file online 6. If an account does exist, report potential fraud and ask for next steps 7. Once resolved, file your claim ASAP and get the receipt number for your doctors Remember to stay calm and persistent. Good luck!

0 coins

-

Admin_Masters

Thank you so much for this detailed guide! This is exactly what I needed. I'll follow these steps tomorrow morning.

0 coins

-

7M

Sophia Long

This is solid advice. I'd add: take notes during the call, including the rep's name and a call reference number if possible.

0 coins

-

7M

Angelica Smith

And remember to ask for a case ID if they offer one. It can really help if you need to follow up later.

0 coins

-

7M

Matthew Sanchez

Ugh, the EDD system is such a nightmare. I had a similar issue last year. Have you tried calling their helpline? Be prepared to wait on hold for hours tho 🙄

0 coins

-

Caleb Stark

Plot twist: what if you're actually from an alternate universe where you DID file before, and now you've crossed over to our universe? 👽🤔

0 coins

-

Admin_Masters

LOL if only! At least then I'd have an explanation for this mess 😂

0 coins

-

7M

Jade O'Malley

Bruh 💀 EDD so bad it's breaking the space-time continuum now

0 coins

-

7M

Hunter Edmunds

Honestly, it feels like it's from another time. Maybe that's how they operate, in another dimension.

0 coins

-

7M

Logan Greenburg

have you tried turning it off and on again? 🤣 jk jk. EDD's website is trash, you're gonna have to call them

0 coins

-

Charlotte Jones

Honestly, it's not far from reality. So much of their system feels like it's from the 90s.

0 coins

-

7M