Lost EDD account email - can't reach agent for SDI filing - help!

same happened 2 me last month! such a pain. try calling right at 8am when they open. thats how i finally got thru after trying for a week

The recovery process depends on what information you still have. If you remember your SSN and personal details, but not the email, you can try the Account Recovery option on the EDD login page. Click on "Forgot Email Address" and it'll prompt you for your personal identifying information. If that doesn't work, the SDI-specific phone number is 1-800-480-3287. It's often less busy than the regular unemployment line. Call at 8:00 AM sharp on Tuesday or Wednesday (their least busy days) and press 1 for English, then 7 for technical assistance with your account, NOT the options for filing a claim. Be prepared with your Social Security Number, California ID or driver's license number, and any previous EDD Customer Account Number if you have it.

This is why I HATE the EDD system!! They make everything so complicated and impossible to reach anyone. I had the exact same issue trying to file for disability last year after my surgery. Called 47 times in one day - NOT EXAGGERATING!!! And still couldn't get through. The system is deliberately designed to make you give up.

Have you checked your browser's saved passwords? Sometimes they're stored there even if you don't remember saving them. Also, if you made the email specifically for EDD, maybe try looking through your main email accounts for any forwarded messages from EDD that might contain clues about what address you used?

I was in the exact same boat last month trying to reach EDD for weeks with no luck. Then I discovered this service called Claimyr that got me through to an EDD representative in under 20 minutes. It basically calls for you and holds your place in line, then calls you when an agent is available. Totally saved me from the endless redial nightmare. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I got through, the agent was able to help me recover my account by verifying my identity. Just make sure you have your SSN and ID ready when they call you back.

For recovering your EDD account when you've forgotten both email and password, here's what you need to do: 1. For SDI specifically, call 1-800-480-3287 (as someone mentioned above) 2. If you still can't get through, you can also try visiting an EDD office in person. They can verify your identity and help reset account access. Bring multiple forms of ID including your Social Security card, driver's license, and any EDD paperwork you might have. 3. Another option: if this is for State Disability Insurance specifically, you can actually file a new claim using paper forms instead of needing your online account. The DE 2501 form can be requested by mail or picked up at an office. This might be faster than trying to recover your account if you're in a hurry to file. The good news is that SDI claims can be backdated to your first day of disability (with proper medical documentation), so even if there's a delay in filing, you won't lose benefits as long as you file within 49 days of your disability starting.

just wondering did u ever get through??? im having the same problem rn and im going crazy!!

So glad to hear you got through @Carmen! That gives me hope. I'm dealing with a similar situation but for regular unemployment benefits - lost access to my account after changing phones and can't remember my security questions. Has anyone had success using that same SDI number (1-800-480-3287) for regular UI issues, or do I need to stick with the main unemployment line? I've been trying the main number for over a week with no luck.

If you're still having trouble getting through by phone, another option is to contact your local Assembly or Senate representative's office. They often have dedicated EDD liaisons who can help with urgent cases like yours. I had to do this for my mom when she couldn't get through for her disability claim. Just call their district office and explain it's an urgent SDI filing issue - they usually respond within 1-2 business days and can sometimes get things resolved faster than going through the normal channels. You can find your representatives at findyourrep.legislature.ca.gov. Worth trying if the direct calling doesn't work out!