EDD SDI online account showing driver's license error - need alternate phone numbers to complete wrist injury claim

havd u tried calling right when they opn at 8am?? that workes for me last month when i had to fix my pregnancy disability claim. the regular # worked but only if i called literally at 8:00 on the dot

You're running into the identity verification issue that happens when you've previously used a different program. There's actually a separate technical support line for SDI Online account issues: (855) 342-3645. That team should be able to reconcile your DL number between the two systems. Also, make sure you're using the SDI number directly, not the general UI number. The direct line is (800) 480-3287. If you're still having trouble after trying those, you might need to go through your local office. What county are you in? I might be able to suggest a local office number.

I went through something EXACTLY like this last year!!!!! The online system is GARBAGE and wouldn't let me complete my claim because of my "existing account information" even though I hadn't filed anything for years!!!! I ended up spending WEEKS trying to get someone on the phone. Complete disaster. My doctor's office was pressuring me to get it done and I almost had a breakdown dealing with it all while trying to recover from surgery.

Have you tried using Claimyr to get through to EDD? I was in a similar situation with my disability claim getting stuck due to identity verification issues. After three weeks of trying to call with no luck, I used Claimyr.com and they got me connected to an EDD representative in about 23 minutes. You can see how it works in their video demo: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd It was the only thing that worked for me when my disability claim was stuck in limbo with that same driver's license error. The rep was able to manually reconcile my accounts and pushed my claim through that same day.

The driver's license conflict is a common issue that happens between UI and SDI systems since they're technically separate databases. Here's what you need to do: 1. Call the SDI technical support line specifically: (855) 342-3645 2. Explain that you're having an identity verification conflict between your old UI account and your new SDI claim 3. Have your driver's license, SSN, and existing EDD Customer Account Number ready 4. Ask them to merge your identity verification information Once they fix that, you should be able to complete your claim online. If for some reason you still can't get through on that number, as a last resort you can also try submitting a paper claim form (DE 2501) which bypasses the online system entirely. You can download it from the EDD website or get one from your doctor. Hope that helps with your wrist recovery! Make sure you're getting your doctor to properly certify your expected recovery timeline.

you dont even need to call EDD for this. just make a new account with a different email. thats what i did when i got locked out and couldnt get through on the phone. just use your same SSN but different email and it works fine. got my disablity money for my back injury in like 10 days.

My sister works for EDD (not disability dept though) and she says internal memos went out about staffing shortages in the disability claims department. They're apparently 3-4 weeks behind on processing claims with account issues. The system flags driver's license conflicts as potential identity theft, which is why they make you call in. Not helpful for your immediate situation but thought you should know what you're dealing with.

Were you able to get this resolved? I'm dealing with the exact same issue with my disability claim right now. Apparently this became a common problem after they switched systems in January, especially for people who had UI claims during Covid. Please update if you found a solution!

I'm dealing with a similar issue right now! My disability claim got stuck because of an old unemployment account from 2019. I tried the tech support line (855) 342-3645 that others mentioned and actually got through after about 45 minutes on hold yesterday morning. The rep was really helpful and explained that this is happening to tons of people since they updated their systems. She was able to merge my account info in about 10 minutes and I was able to submit my claim online right after the call. Definitely try calling that tech support number first thing in the morning - seems like that's when you have the best chance of getting through. Hope your wrist heals quickly!