EDD account error e324 when filing for disability - help merging duplicate accounts and submitting late claim?

Ugh, the EDD system is such a nightmare! 🤦‍♂️ I had a similar issue with duplicate accounts. You need to call them and ask to merge your accounts. Be prepared to wait on hold forever tho...

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Pro tip: document EVERYTHING. Keep a log of all your attempts to contact EDD, screenshots of errors, etc. If you need to appeal or explain why you're filing late, this documentation will be crucial.

Have you tried reaching out to your local assembly member's office? They often have dedicated staff to help with EDD issues and can sometimes get things resolved faster than going through the regular channels.

Here's what you need to do to fix this mess: 1. Call EDD first thing in the morning (like 7:59 AM) to have the best chance of getting through. 2. Explain the duplicate account issue and ask them to merge your accounts. 3. Have both email addresses ready, as well as your SSN and any claim numbers you have. 4. Once the accounts are merged, ask them to help you file your disability claim. 5. Explain why you're filing late due to technical issues. They may need to submit a special request to backdate your claim. 6. Get the name and ID number of the rep you talk to, and ask for a confirmation number for your call. 7. Follow up with a written explanation through your EDD online account message center, referencing your phone call. It's a pain, but persistence is key. Don't give up! The system is designed to wear you down, but you've got this! 💪

lmao welcome to the wonderful world of EDD 🎪🤡 where nothing works and the rules are made up

Has anyone else noticed that the EDD website always seems to be "undergoing maintenance" whenever you actually need to use it? 🙄

Guys, I'm in the same boat as OP. Been trying to fix my account for weeks. Anyone know if there's a way to escalate this beyond the regular customer service?

Hot take: the entire EDD system needs to be scrapped and rebuilt from the ground up. It's not fit for purpose in 2023.

I went through the exact same thing! The e324 error is definitely because of the duplicate accounts. Here's what worked for me: I called the EDD technical support line (not the regular claims line) at 1-800-300-5616 and explained I had duplicate accounts that needed to be merged. They were able to consolidate everything and then I could file my disability claim. For the late filing, they have a "good cause" exception if you can prove the delay was due to their system issues. Make sure to mention the error code and keep screenshots of everything. It took about 2 weeks total to get resolved, but I did get my back pay. Don't give up - you've got this! 💪