EDD account error e324 when filing for disability - help merging duplicate accounts and submitting late claim?

Ugh, the EDD system is such a nightmare! 🤦‍♂️ I had a similar issue with duplicate accounts. You need to call them and ask to merge your accounts. Be prepared to wait on hold forever tho...

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Pro tip: document EVERYTHING. Keep a log of all your attempts to contact EDD, screenshots of errors, etc. If you need to appeal or explain why you're filing late, this documentation will be crucial.

Have you tried reaching out to your local assembly member's office? They often have dedicated staff to help with EDD issues and can sometimes get things resolved faster than going through the regular channels.

Here's what you need to do to fix this mess: 1. Call EDD first thing in the morning (like 7:59 AM) to have the best chance of getting through. 2. Explain the duplicate account issue and ask them to merge your accounts. 3. Have both email addresses ready, as well as your SSN and any claim numbers you have. 4. Once the accounts are merged, ask them to help you file your disability claim. 5. Explain why you're filing late due to technical issues. They may need to submit a special request to backdate your claim. 6. Get the name and ID number of the rep you talk to, and ask for a confirmation number for your call. 7. Follow up with a written explanation through your EDD online account message center, referencing your phone call. It's a pain, but persistence is key. Don't give up! The system is designed to wear you down, but you've got this! 💪

lmao welcome to the wonderful world of EDD 🎪🤡 where nothing works and the rules are made up

Has anyone else noticed that the EDD website always seems to be "undergoing maintenance" whenever you actually need to use it? 🙄

Guys, I'm in the same boat as OP. Been trying to fix my account for weeks. Anyone know if there's a way to escalate this beyond the regular customer service?

Hot take: the entire EDD system needs to be scrapped and rebuilt from the ground up. It's not fit for purpose in 2023.

I went through the exact same thing! The e324 error is definitely because of the duplicate accounts. Here's what worked for me: I called the EDD technical support line (not the regular claims line) at 1-800-300-5616 and explained I had duplicate accounts that needed to be merged. They were able to consolidate everything and then I could file my disability claim. For the late filing, they have a "good cause" exception if you can prove the delay was due to their system issues. Make sure to mention the error code and keep screenshots of everything. It took about 2 weeks total to get resolved, but I did get my back pay. Don't give up - you've got this! 💪

I'm dealing with the exact same e324 error! 😤 It's so frustrating when you're already stressed about being out of work and then the system just doesn't work. I created multiple accounts too trying to figure it out. Has anyone tried using the "Forgot Password" feature to see which email actually has the active account? I'm wondering if that might help identify which account is the main one before calling. Also, @Mason Davis did you get any confirmation emails when you first created your accounts? Those might have important account details that could help when you call EDD.

I just went through this exact same nightmare last month! The e324 error is super common when you have duplicate accounts in their system. Here's what finally worked for me: I called EDD at exactly 8:00 AM (right when they open) and got through after about 45 minutes on hold. I explained I had the e324 error and suspected duplicate accounts, and they were able to see both accounts immediately. They merged them on the spot and then helped me file my disability claim right during that same call. For the late filing issue, make sure to mention that the technical problems prevented you from filing on time - they have provisions for this exact situation. I also recommend having both email addresses ready, your SSN, and any confirmation emails from when you created the accounts. The rep I talked to was actually really helpful once I got through to someone. Don't lose hope - this can definitely be resolved! 🤞

I just went through this EXACT same situation a few weeks ago! The e324 error plus duplicate accounts is like the perfect storm of EDD nightmares. Here's what I learned: First, don't panic about the late filing - they really do have exceptions for technical issues. I was 3 weeks late because of similar problems and still got approved with back pay. What worked for me was calling the main EDD number (1-800-300-5616) at exactly 7:59 AM and pressing 1-2-1 as soon as the menu started. I got through after about an hour. When I explained the e324 error and duplicate accounts, the rep said "oh this happens ALL the time" which was weirdly reassuring lol. They merged my accounts during the call and I was able to file my disability claim immediately after. The key things to have ready: both email addresses, SSN, any previous claim numbers from unemployment, and screenshots of the error messages. Pro tip: ask for a confirmation number for EVERYTHING - the account merge, the disability filing, and the good cause exception for late filing. Write it all down! The whole process took about 2 hours on the phone but was totally worth it. You've got this! 💪

I'm going through this exact same issue right now and reading through all these responses has been incredibly helpful! 🙏 I've been stuck with the e324 error for about 2 weeks and was starting to panic about missing deadlines. The technical support line number (1-800-300-5616) and the 1-2-1 phone menu sequence that people have shared are game changers. I had no idea there was a separate tech support line - I've been calling the regular claims number and getting nowhere. One thing I'm curious about - for those who successfully got their accounts merged, did you notice any delays in your online account showing the updated information after the phone call? I want to make sure everything is properly consolidated before I try to file my disability claim. Also keeping my fingers crossed that the "good cause" exception for late filing due to technical issues works out. It's reassuring to hear that multiple people have had success with this approach even when filing weeks late. Thanks to everyone who shared their experiences - this community is a lifesaver when dealing with EDD's nightmare system! Going to try calling first thing tomorrow morning. 🤞

Just wanted to add my experience since I literally just resolved this exact same issue yesterday! The e324 error with duplicate accounts seems to be super common right now. I followed the advice from @Dylan Mitchell and @Collins Angel about calling at 8 AM with the 1-2-1 menu sequence and it actually worked! Got through after about 1.5 hours on hold (brought my laptop and worked while waiting). The rep was really understanding and said they've been seeing tons of these duplicate account cases lately. She merged everything in about 10 minutes and then walked me through filing my disability claim right on the same call. For anyone still dealing with this - make sure to mention the specific error code (e324) right away when you get through. The rep immediately knew what was wrong and had a standard process to fix it. Also, I was almost a month late filing due to these technical issues and they approved the good cause exception without any pushback. One tip that helped: I created a simple document beforehand with all my info (both email addresses, SSN, previous claim numbers, dates I tried to file, screenshots of errors) so I could quickly find everything during the call. Made the whole process way smoother. Don't give up @Mason Davis - this is totally fixable! 💪

I'm dealing with this exact same frustrating situation! 😤 Got the e324 error for weeks now and I'm pretty sure I have duplicate accounts too. Reading through everyone's success stories here is giving me hope though! Quick question for those who got through - when you called at 8 AM, did you dial right at 8:00 or a minute or two before? I've heard mixed advice about timing. Also, should I have both email passwords ready in case they need me to verify something in the accounts during the call? @Mason Davis - hang in there! Sounds like this is way more common than we thought and there's definitely a path to getting it fixed. Planning to try the early morning call strategy myself and will report back with how it goes. We've got this! 💪