EDD Error e324: Can't register for disability due to duplicate account. Help!

I found a way to solve EDD account error e324 issues, watch this: https://www.youtube.com/watch?v=cnRGfWzvjC0

Ugh, the EDD system is such a nightmare! I had a similar issue with duplicate accounts. Have you tried calling their tech support line? It took me forever to get through, but they were able to merge my accounts eventually.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what you need to do: 1. Gather all your account info (both email addresses, any claim numbers, etc.) 2. Call the EDD technical support line as soon as they open (check their website for hours) 3. Explain the situation clearly and ask them to merge your accounts 4. Once merged, try to file for disability again 5. If you're past the filing date, you'll need to explain the technical issues you faced. They might make an exception. If all else fails, you might need to file an appeal. Don't give up! The system is frustrating but keep pushing.

have u tried clearing ur browser cache and cookies? sometimes that fixes weird errors like this

I swear, dealing with EDD is like playing a game where the rules keep changing and no one tells you 🙄 Good luck OP!

I had a similar issue last year. Turns out my identity verification was out of date. Might be worth checking if your ID.me or whatever they're using now is up to date.

pro tip: if u cant get thru on the main line, try calling some of the other edd numbers (like the employer line) and ask to be transfered. worked for me!

This whole situation is so frustrating. I've been dealing with EDD issues for months now. Solidarity, friend. Hope you get it sorted soon. 💪

I went through something very similar! Error e324 is usually related to having multiple accounts in their system. Here's what worked for me: 1. Don't try to create any new accounts - this will make it worse 2. Call the EDD Disability Insurance line specifically (not the UI line) at 1-800-480-3287 3. Have ALL your information ready: SSN, both email addresses you might have used, any confirmation numbers from previous claims 4. Tell them you need to "consolidate duplicate accounts" and explain the disability filing deadline issue The key is being super clear that you have a legitimate disability claim but can't file due to their system error. They can extend your filing deadline if you can prove the technical issues prevented you from filing on time. I also recommend sending yourself emails documenting each attempt you make - screenshot the error, note the time/date. This creates a paper trail if you need to appeal later. Don't give up! The system is broken but there are people there who can help once you get through to the right person.

@Yuki Sato This is incredibly helpful! I've been banging my head against the wall for weeks. I didn't realize there was a specific disability insurance line - I've been calling the general EDD number this whole time. The tip about documenting everything with screenshots is brilliant too. I'm definitely going to try calling 1-800-480-3287 first thing Monday morning with all my account info ready. Really appreciate you taking the time to share such detailed advice!