NY unemployment website saying I'm 'not authorized' when trying to certify weekly benefits?

Yeah the same thing happened to me last week. The system is totally broken. I think they're doing updates or something because I kept getting different error messages. Try again tomorrow morning, that's what I did and it suddenly worked again. The ny unemployment site always has technical issues on sundays for some reason.

I was having the exact same issue a couple weeks ago! After trying for days to reach someone on the phone with no luck, I ended up using a service called Claimyr (claimyr.com) that got me connected to an actual person at unemployment. They were able to fix whatever was causing the authorization issue on my account in like 5 minutes. Best decision ever - talking to an agent got my benefits flowing again immediately instead of waiting weeks for them to maybe notice the problem. There's a video about how it works here: https://youtu.be/Rdqa1gKtxuE

Check if your benefit year expired. That happened to me and I suddenly couldn't access anything. Had to file a new claim even though I still had money in my account from the original claim. The system is dumb AF.

This authorization error usually means one of three things: 1. Account security issue - someone might have tried to access your account too many times with wrong info 2. Your benefit year ended and you need to reapply 3. There's a pending identity verification issue The best fix is getting on the phone with them. I know it's nearly impossible to reach NY unemployment by phone, but I finally got through using Claimyr.com - it's this service that waits on hold for you then calls when there's an agent. Got my issue fixed in one call after weeks of frustration. The website glitches are getting worse since they did that big system update in February. If you can't get through by phone, try emailing them at their support address, but honestly that takes forever to get a response. You could also try contacting your state representative - sometimes they can escalate unemployment issues. Don't panic though - even if you miss a week's certification due to this error, you can usually backdate it once the system access is restored. Just document everything - take screenshots, note the times and dates of the errors, and any reference numbers from your calls.

Have you checked your email? Sometimes they send notices about account issues there and not in the portal. Also check your spam folder because ny unemployment emails often end up there.

its definitely a glitch. the site was doing maintenance last night, saw it on their twitter. give it till tomorrow before you freak out 👍

Someone might have tried to hack your account. This happened to me after someone filed a fraudulent claim in my name. Call them ASAP and explain the situation so they can put a fraud alert on your account.

Try using a different browser! Their site hates Chrome for some reason lol. Firefox worked for me when I got weird error messages.

Don't panic - this happened to me and turned out to be a 24-hour system flag because I had logged in from a new device. Wait a day and try again.

this is WHY I ALWAYS SCREENSHOT EVERYTHING when dealing with ny unemployment!!! they're systems are garbage and when something breaks you need proof. document EVERYTHING.

Sounds like your account might be under review. They do random audits and sometimes lock accounts while reviewing. It's annoying but usually gets resolved in 2-3 days without you doing anything.

another day, another unemployment system failure 🤡 I've been dealing with these clowns for months and the only thing that works is getting a real person on the phone. Try calling right when they open, that's your best chance.

Did you try to log in more than once? Sometimes if you enter password wrong too many times it locks you out but doesn't tell you that's why 🤦‍♂️

Go to your account settings and see if your personal information is still there. Sometimes when this error happens it means your profile info got corrupted somehow.

The same thing happened to me and I had to go to an actual unemployment office in person to get it fixed. They told me there was a fraud flag on my account because someone else tried to claim benefits using my SSN. Scary stuff.