NY unemployment website says 'not authorized to use system' when trying to certify - locked out?

I had the EXACT same issue last month! It's super frustrating. The system sometimes does this when they're doing maintenance or updates. Try again in a few hours - that worked for me. If it still doesn't work by tomorrow, you'll need to call them directly. But def don't create a new account, that'll just cause more problems.

This usually happens for one of three reasons: 1. The system is undergoing maintenance (typically happens Sunday nights into Monday mornings) 2. There's an issue with your account security (password attempts, etc.) 3. There's a flag on your account that requires you to speak with a representative First, try clearing your browser cache and cookies, then restart your browser completely. If that doesn't work, wait 2-3 hours and try again. If you still get the same message tomorrow, you'll need to call NYSDOL directly. Make sure you're using the correct website (labor.ny.gov) as there are some scam sites that look similar.

happened to me too!! its so annoying. the website is always broken. theyve been 'upgrading' the system for like 3 years and it still sucks lol

Did you try using a different browser? Sometimes the site doesn't work properly with Chrome but works fine with Firefox or Edge. Also, are you using a VPN? The system sometimes blocks access if you're using a VPN or if you're trying to access from outside NY state.

The NYSDOL system is SO broken! I swear they make it complicated ON PURPOSE to discourage people from claiming benefits. I got locked out for THREE WEEKS last year because of some 'system error' and almost got evicted while waiting for them to fix it. The whole thing is a JOKE.

After dealing with the same issue last month, I discovered that calling them directly is literally the only solution when this happens. Unfortunately, it's almost impossible to get through on the phone. I spent THREE DAYS trying to reach someone. I eventually used a service called Claimyr (claimyr.com) that got me through to an NYSDOL agent in about 20 minutes instead of waiting on hold all day. They have a demo video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent told me that the "not authorized" message usually means there's a security flag on your account or a claim issue that needs manual verification. Only a representative can reset it - no amount of waiting or refreshing will fix it.

Hey just checking back - were you able to get this resolved? Did the system start working again or did you have to call?

this is why i always take screenshots of EVERYTHING i do on the unemployment site. they mess up all the time and then its on you to prove what happened. glad u got it fixed!!