New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Santiago Martinez

don't listen to anyone telling you to just wait it out. i made this mistake and waited 2 months thinking it would resolve itself. it never did until I finally got through to someone. You HAVE to talk to a rep to get this fixed.

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Samantha Johnson

yup. the system is literally designed to discourage people from collecting what they're entitled to. it's a feature, not a bug.

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26d

Nick Kravitz

have you tried the online message center instead of calling? Sometimes they actually respond there within a few days if you mark it as urgent. worth trying while you keep calling.

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Edison Estevez

I sent 2 messages through there marked urgent. Been 10 days with no response on either one. 😑

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26d

Nick Kravitz

oof that's rough. yeah their communication is terrible. at this point definitely keep trying to call.

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26d

Joshua Hellan

Anyone notice how the people who actually get their problems fixed all managed to speak to a real person? Yet the unemployment office makes it nearly IMPOSSIBLE to reach a human being on the phone. It's almost like... they're doing this on purpose to save money by denying benefits to eligible people who give up fighting the system. 🤔

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Finley Garrett

FACTS. the whole system is designed to make you give up. its not broken, its working EXACTLY as they want it to.

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26d

Jibriel Kohn

Yep - and for everyone who needs to talk to a person, that claimyr service is clutch. They literally got me through in 35 mins after I spent 3 weeks trying myself.

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26d

Jibriel Kohn

Honestly the ny unemployment call center is like trying to win the lottery. I called 137 times in one day (yes I counted) and never got through. Finally broke down and used claimyr.com and got a callback with an agent in about an hour. Best decision I made - they found out my claim had some random flag that could only be cleared by a supervisor. Got all my backpay 3 days later.

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Callum Savage

137 times?! That's insane. I thought my 50-60 calls a day was bad. Did claimyr cost a lot?

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26d

Jibriel Kohn

it's not free but when you're about to lose your car or apartment it's worth whatever it costs tbh. talking to a human was the only thing that finally fixed my issue.

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26d

Jacinda Yu

You should file a new claim regardless. Best case scenario: if they determine you don't qualify for a new claim, they'll automatically put you back on your old claim to use the remaining days. Worst case: if you don't file and just keep claiming, you could end up with an overpayment notice.

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Landon Flounder

Side note but make sure you're claiming correctly every week during this transition! A friend of mine accidentally answered a question wrong during this period and got flagged for fraud investigation that took MONTHS to resolve 😱

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Nia Watson

THIS IS A KNOWN ISSUE WITH THE NY SYSTEM!!! My caseworker told me they're having a backlog of over 50,000 KeyBank cards!!! They should just tell people this instead of making us wait and stress out for months. Request direct deposit if you can ever speak to someone.

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Alberto Souchard

Friendly reminder that its illegal for them to withhold your benefits once approved. Document EVERYTHING. Dates you called, who you spoke with, what they said. If you end up needing to file a complaint or get legal help, this documentation will be crucial.

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Marcus Marsh

What's the ombudsman contact info? Might need this...

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26d

Katherine Shultz

NYS Office of the Advocate for Business: 855-466-9757 - they can help with unemployment issues too!

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26d

Ella Cofer

Your claim is probably in the 'pending purgatory' because of the side gig you mentioned. They have to determine if you're eligible for regular UI or need to go through a different system. Without talking to someone, it'll just sit there forever. I was in the same situation and used claimyr.com to get through - fixed my issue in one call after waiting over 3 months. Hope this helps!

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Aaron Boston

Oh wow, 3 months is insane! Was your backpay processed all at once when they finally fixed it?

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26d

Ella Cofer

Yep, got all my backpay in one lump sum about 5 days after they fixed the issue. Suddenly had like $11k in my account. Almost fell off my chair lol.

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26d

Kevin Bell

i know this sounds weird but try tweeting at NYSDOL. their social media team actually responds and can sometimes escalate cases. worked for my sister.

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Savannah Glover

I've seen this work too! They hate the public embarrassment so social media complaints get priority treatment 😂

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26d

Libby Hassan

Anyone else notice if you call at weird hours like 4:30 PM you sometimes have better luck? Everyone calls first thing in the morning or at lunch but mid-afternoon seems to have shorter waits sometimes.

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Hunter Hampton

I'll try that tomorrow! Been trying at 8am with no luck.

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26d

Sofia Peña

If you have a complex issue, I highly recommend documenting EVERYTHING and preparing exactly what you're going to say before you call. When I finally got through, I had about 3 minutes to explain my situation before they helped me.

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Sophie Duck

man what I would give to know the REAL statistics on these promised callbacks 😂 like I bet it's something insane like 3% actually happen within the promised timeframe

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Austin Leonard

Probably more like 0.3% lol

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26d

Sophie Duck

sad but true 😭

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26d

Anita George

yo check out ur state senator/assembly person's office!!! i spent 4 months dealing with this nonsense and got nowhere. called my assembly person and they fixed it in DAYS. they have special contacts at unemployment who can actually do stuff.

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Elijah Knight

did u try the trick where u press 1-1-1-3-2-2 when the automated system starts? It worked for me to reach a person back in June.

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Jayden Hill

I haven't tried that specific combination. Will definitely try tomorrow!

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26d

Brooklyn Foley

they patched this in july, doesn't work anymore 🙄

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26d

Jay Lincoln

If ur on Twitter try tweeting at NYSDOL with ur issue (don't include personal info). sometimes their social media team will escalate ur case. worked for my roommate!

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Madeline Blaze

Does anyone know if theres a specific time of day that funds post to Key Bank accounts? Like do they do batch processing at certain hours?

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Max Knight

in my experience its usually early morning - between 3am-9am

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26d

Emma Swift

I've noticed most of my deposits hit around 6am ET, but occasionally as late as noon

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26d

Isabella Tucker

you can also check your balance and transaction history by calling 1-866-295-2955 - sometimes the automated system shows pending deposits before they appear in the app

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NY unemployment showing $0 after ID.me verification - who should my partner contact?

My partner has been without income for nearly a month now because of ID.me verification issues with their unemployment account. After we finally got the ID.me sorted out, they submitted a new claim (apparently their previous claim from the same employer only lasted 6 months which makes no sense to me). An agent told them they need to write a letter and email it - but there's no straightforward way to just send an email? The system says they're approved but shows $0 benefit amount with nothing deposited. Someone told us they don't offer backpay which sounds like complete BS since their website clearly states you can call about missed certifications. This couldn't happen at a worse time of year. Any suggestions on who my partner should actually talk to that can help? Their employer? A specific department? This whole system is so frustrating!

Anthony Young

the state never makes it easy to get whats yours... typical ny unemployment nonsense. try twitter - seriously. i tweeted at NYSDOL and surprisingly got a DM asking for my info. worth a shot when nothing else works.

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Charlotte White

This actually works sometimes! I got help through Twitter after weeks of calling.

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26d

Admin_Masters

Have you tried checking if your partner has multiple accounts in the system? Sometimes when people reapply it creates a duplicate account and the benefits get stuck in limbo between them. Ask specifically about this when you call.

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