
Ask the community...
Anyone notice how the people who actually get their problems fixed all managed to speak to a real person? Yet the unemployment office makes it nearly IMPOSSIBLE to reach a human being on the phone. It's almost like... they're doing this on purpose to save money by denying benefits to eligible people who give up fighting the system. 🤔
FACTS. the whole system is designed to make you give up. its not broken, its working EXACTLY as they want it to.
26d
Yep - and for everyone who needs to talk to a person, that claimyr service is clutch. They literally got me through in 35 mins after I spent 3 weeks trying myself.
26d
Honestly the ny unemployment call center is like trying to win the lottery. I called 137 times in one day (yes I counted) and never got through. Finally broke down and used claimyr.com and got a callback with an agent in about an hour. Best decision I made - they found out my claim had some random flag that could only be cleared by a supervisor. Got all my backpay 3 days later.
137 times?! That's insane. I thought my 50-60 calls a day was bad. Did claimyr cost a lot?
26d
it's not free but when you're about to lose your car or apartment it's worth whatever it costs tbh. talking to a human was the only thing that finally fixed my issue.
26d
You should file a new claim regardless. Best case scenario: if they determine you don't qualify for a new claim, they'll automatically put you back on your old claim to use the remaining days. Worst case: if you don't file and just keep claiming, you could end up with an overpayment notice.
Side note but make sure you're claiming correctly every week during this transition! A friend of mine accidentally answered a question wrong during this period and got flagged for fraud investigation that took MONTHS to resolve 😱
THIS IS A KNOWN ISSUE WITH THE NY SYSTEM!!! My caseworker told me they're having a backlog of over 50,000 KeyBank cards!!! They should just tell people this instead of making us wait and stress out for months. Request direct deposit if you can ever speak to someone.
Friendly reminder that its illegal for them to withhold your benefits once approved. Document EVERYTHING. Dates you called, who you spoke with, what they said. If you end up needing to file a complaint or get legal help, this documentation will be crucial.
What's the ombudsman contact info? Might need this...
26d
NYS Office of the Advocate for Business: 855-466-9757 - they can help with unemployment issues too!
26d
Your claim is probably in the 'pending purgatory' because of the side gig you mentioned. They have to determine if you're eligible for regular UI or need to go through a different system. Without talking to someone, it'll just sit there forever. I was in the same situation and used claimyr.com to get through - fixed my issue in one call after waiting over 3 months. Hope this helps!
Oh wow, 3 months is insane! Was your backpay processed all at once when they finally fixed it?
26d
Yep, got all my backpay in one lump sum about 5 days after they fixed the issue. Suddenly had like $11k in my account. Almost fell off my chair lol.
26d
i know this sounds weird but try tweeting at NYSDOL. their social media team actually responds and can sometimes escalate cases. worked for my sister.
I've seen this work too! They hate the public embarrassment so social media complaints get priority treatment 😂
26d
Anyone else notice if you call at weird hours like 4:30 PM you sometimes have better luck? Everyone calls first thing in the morning or at lunch but mid-afternoon seems to have shorter waits sometimes.
I'll try that tomorrow! Been trying at 8am with no luck.
26d
If you have a complex issue, I highly recommend documenting EVERYTHING and preparing exactly what you're going to say before you call. When I finally got through, I had about 3 minutes to explain my situation before they helped me.
man what I would give to know the REAL statistics on these promised callbacks 😂 like I bet it's something insane like 3% actually happen within the promised timeframe
yo check out ur state senator/assembly person's office!!! i spent 4 months dealing with this nonsense and got nowhere. called my assembly person and they fixed it in DAYS. they have special contacts at unemployment who can actually do stuff.
did u try the trick where u press 1-1-1-3-2-2 when the automated system starts? It worked for me to reach a person back in June.
I haven't tried that specific combination. Will definitely try tomorrow!
26d
they patched this in july, doesn't work anymore 🙄
26d
If ur on Twitter try tweeting at NYSDOL with ur issue (don't include personal info). sometimes their social media team will escalate ur case. worked for my roommate!
Does anyone know if theres a specific time of day that funds post to Key Bank accounts? Like do they do batch processing at certain hours?
in my experience its usually early morning - between 3am-9am
26d
I've noticed most of my deposits hit around 6am ET, but occasionally as late as noon
26d
you can also check your balance and transaction history by calling 1-866-295-2955 - sometimes the automated system shows pending deposits before they appear in the app
My partner has been without income for nearly a month now because of ID.me verification issues with their unemployment account. After we finally got the ID.me sorted out, they submitted a new claim (apparently their previous claim from the same employer only lasted 6 months which makes no sense to me). An agent told them they need to write a letter and email it - but there's no straightforward way to just send an email? The system says they're approved but shows $0 benefit amount with nothing deposited. Someone told us they don't offer backpay which sounds like complete BS since their website clearly states you can call about missed certifications. This couldn't happen at a worse time of year. Any suggestions on who my partner should actually talk to that can help? Their employer? A specific department? This whole system is so frustrating!
the state never makes it easy to get whats yours... typical ny unemployment nonsense. try twitter - seriously. i tweeted at NYSDOL and surprisingly got a DM asking for my info. worth a shot when nothing else works.
This actually works sometimes! I got help through Twitter after weeks of calling.
26d
Have you tried checking if your partner has multiple accounts in the system? Sometimes when people reapply it creates a duplicate account and the benefits get stuck in limbo between them. Ask specifically about this when you call.
Santiago Martinez
don't listen to anyone telling you to just wait it out. i made this mistake and waited 2 months thinking it would resolve itself. it never did until I finally got through to someone. You HAVE to talk to a rep to get this fixed.
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Samantha Johnson
yup. the system is literally designed to discourage people from collecting what they're entitled to. it's a feature, not a bug.
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26d
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Nick Kravitz
have you tried the online message center instead of calling? Sometimes they actually respond there within a few days if you mark it as urgent. worth trying while you keep calling.
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Edison Estevez
I sent 2 messages through there marked urgent. Been 10 days with no response on either one. 😑
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26d
Nick Kravitz
oof that's rough. yeah their communication is terrible. at this point definitely keep trying to call.
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