I'm dealing with almost the exact same situation right now! My payments stopped 3 weeks ago and I also have 0 effective days remaining even though my benefit year doesn't end until January 2022. It's so frustrating because the system gives you no explanation whatsoever. I've been calling nonstop but can't get through to anyone. After reading all these comments about Claimyr, I'm seriously considering trying it - seems like multiple people here have had success with it. The fact that so many legitimate accounts are getting flagged by their "improved" fraud detection system is ridiculous. Thanks for posting this - at least now I know I'm not alone and that it's fixable once you actually reach a human being. Going to keep certifying every week and hopefully get this resolved soon. This whole system is such a mess but hearing that others got their back payments gives me hope!

I'm so sorry you're dealing with this - the zero effective days issue is unfortunately becoming really common lately. I went through something similar about 2 months ago where my payments just stopped cold with no explanation. From what I learned talking to a rep (after WEEKS of trying to get through), the "0 effective days remaining" usually means your account got flagged by their automated fraud detection system. It doesn't necessarily mean you did anything wrong - their new system is super sensitive and catches tons of legitimate claims. A few things that helped me: - Keep certifying every single week no matter what (you can get back pay for weeks you certified) - Try calling right at 8am when they open - that's when I finally got through - Consider that Claimyr service everyone's mentioning - I was skeptical at first but honestly after 3 weeks of getting nowhere, it might be worth it The good news is once you actually reach someone who knows what they're doing, they can usually fix it pretty quickly. In my case, they just had to manually review and clear the flag - took about 10 minutes and my payments resumed with back pay. Hang in there! I know it's incredibly stressful when your income just disappears with no explanation, but this is definitely solvable. The system is broken but your situation isn't hopeless.

I've been through this exact same process recently! One additional tip that saved me a lot of headaches - after you make the rate change in QuickBooks, go to Reports > Payroll > Payroll Liability Balances and compare your SUI liability amounts before and after the change to make sure everything calculated correctly. Sometimes QuickBooks can be quirky with mid-year rate changes. Also, if you have multiple employees, double-check that the wage base is being applied correctly for each one - I found that one of my employees who was close to the $12,300 limit had some weird calculations until I refreshed the payroll data. The NYS DOL website has a rate calculator tool that you can use to verify your manual calculations against what QuickBooks is showing.

I just went through this same situation last month! One thing that really helped me was printing out the "Payroll Item List" report before and after making the changes - it gives you a clear side-by-side comparison of all your tax rates. You can find it under Reports > List > Payroll Item List. Also, when you're in the State Taxes setup, make sure to check if there are any other NY taxes that might have changed too (like SDI or DBL rates) since they sometimes all update at once. I discovered my disability insurance rate had also changed when I was updating my SUI rate. If you're still having trouble finding the right menu path, try using QuickBooks' search function (the magnifying glass icon) and just type "state taxes" - it'll take you right there.

I'm currently dealing with this same situation - my claim has been stuck in adjudication for about 2 weeks now due to some confusion about my separation date. Reading through everyone's experiences here is honestly such a relief! I was really starting to panic that I might lose those first couple weeks of benefits, especially since I'm already struggling to make ends meet. It's incredibly reassuring to see that literally every person who shared their story here ended up getting their full back pay once their claim was approved. The consistency across all these experiences is really encouraging - it seems like NYS Department of Labor does honor that original filing date when calculating retroactive benefits, even when the delays are completely out of our control. I'm definitely going to keep checking my account regularly once I get approved and make sure to look for any weeks that need manual certification. Thank you to everyone who took the time to share their experiences - knowing that back pay is standard practice and not just wishful thinking is helping me stay patient through this stressful process!

I'm currently in week 3 of adjudication and this thread is honestly a lifeline! My claim got stuck because of some wage verification issues with my former employer who apparently decided to take their sweet time responding to NYS Department of Labor requests. I was getting so stressed thinking I might just lose those 3 weeks of benefits forever, but reading everyone's experiences here is giving me so much hope. The fact that literally every single person who got approved also received their full back pay from their original filing date is incredibly reassuring - it really seems like this is standard operating procedure, not some rare exception. I'm definitely bookmarking this thread and taking notes on all the advice about checking for manual certification weeks and following up if payments don't show up within 2 weeks. The financial stress has been overwhelming, but knowing that others have been through this exact situation and came out with their full retroactive benefits is helping me stay strong. Thank you all for sharing your stories - this community support means everything when you're navigating this bureaucratic maze!

I went through something similar with a small tech startup that folded suddenly. The key is to document EVERYTHING - not just pay stubs, but also your offer letter, any email confirmations about your salary, direct deposit records from your bank, and even text messages about work schedules if you have them. NYS Department of Labor investigators are actually pretty thorough once they open a case against an employer who didn't pay UI taxes. They'll cross-reference your documentation with any records the employer did file (like quarterly tax reports) to build your wage history. The process can take a while, but they do backdate your benefits to when you first filed, so you won't lose out on money you're entitled to.

I actually work in HR and see this issue more than I'd like to admit. Some red flags to watch for in the future: if your employer is constantly late with paychecks, doesn't provide proper pay stubs, or seems evasive about tax withholdings. When you file with NYS Department of Labor, make sure to mention that you suspect your employer wasn't compliant - they have a specific department that investigates wage and tax violations. Also, if you have any coworkers from that job who might be in similar situations, you should all file claims. Multiple reports against the same employer tend to trigger faster investigations. The good news is that once NYS catches an employer doing this, they usually have to pay penalties that go into a fund that helps cover benefits for affected workers.

Just went through this same situation about 3 weeks ago! The key thing is to file your new claim as soon as your benefit year ends - don't wait. I made the mistake of waiting a few days thinking I needed some kind of official notice, but you can file immediately. The whole process took me about 30 minutes online. One tip: have your bank account info ready because they'll ask if you want direct deposit set up again. Also, if you've been keeping track of your job search activities, make sure you have those records handy because they might ask about what you've been doing to look for work. The waiting period for the new claim was only about a week for me, much faster than my original claim last year.

I just went through the refiling process last month and wanted to add a few things that helped me. First, make sure you file your new claim during business hours if possible - I tried filing late at night and kept getting system timeouts. Second, when they ask about your reason for unemployment, be specific about your job search efforts since your benefit year ended. They want to see you've been actively looking. Also, don't panic if your new weekly benefit amount is different from your old claim - they recalculate everything based on your most recent base period wages. The whole thing felt overwhelming at first but it's really just like filing your very first claim all over again. Good luck!