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Anyone else notice if you call at weird hours like 4:30 PM you sometimes have better luck? Everyone calls first thing in the morning or at lunch but mid-afternoon seems to have shorter waits sometimes.
I'll try that tomorrow! Been trying at 8am with no luck.
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If you have a complex issue, I highly recommend documenting EVERYTHING and preparing exactly what you're going to say before you call. When I finally got through, I had about 3 minutes to explain my situation before they helped me.
man what I would give to know the REAL statistics on these promised callbacks 😂 like I bet it's something insane like 3% actually happen within the promised timeframe
yo check out ur state senator/assembly person's office!!! i spent 4 months dealing with this nonsense and got nowhere. called my assembly person and they fixed it in DAYS. they have special contacts at unemployment who can actually do stuff.
did u try the trick where u press 1-1-1-3-2-2 when the automated system starts? It worked for me to reach a person back in June.
I haven't tried that specific combination. Will definitely try tomorrow!
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they patched this in july, doesn't work anymore 🙄
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If ur on Twitter try tweeting at NYSDOL with ur issue (don't include personal info). sometimes their social media team will escalate ur case. worked for my roommate!
Does anyone know if theres a specific time of day that funds post to Key Bank accounts? Like do they do batch processing at certain hours?
in my experience its usually early morning - between 3am-9am
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I've noticed most of my deposits hit around 6am ET, but occasionally as late as noon
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you can also check your balance and transaction history by calling 1-866-295-2955 - sometimes the automated system shows pending deposits before they appear in the app
My partner has been without income for nearly a month now because of ID.me verification issues with their unemployment account. After we finally got the ID.me sorted out, they submitted a new claim (apparently their previous claim from the same employer only lasted 6 months which makes no sense to me). An agent told them they need to write a letter and email it - but there's no straightforward way to just send an email? The system says they're approved but shows $0 benefit amount with nothing deposited. Someone told us they don't offer backpay which sounds like complete BS since their website clearly states you can call about missed certifications. This couldn't happen at a worse time of year. Any suggestions on who my partner should actually talk to that can help? Their employer? A specific department? This whole system is so frustrating!
the state never makes it easy to get whats yours... typical ny unemployment nonsense. try twitter - seriously. i tweeted at NYSDOL and surprisingly got a DM asking for my info. worth a shot when nothing else works.
This actually works sometimes! I got help through Twitter after weeks of calling.
25d
Have you tried checking if your partner has multiple accounts in the system? Sometimes when people reapply it creates a duplicate account and the benefits get stuck in limbo between them. Ask specifically about this when you call.
I'm an accountant who's helped several clients with ny unemployment issues. Here's what I've learned: the DOL is severely understaffed and dealing with unprecedented fraud. 90% of these delays are due to automated fraud prevention holds that require manual review. The ONLY solution is getting through to a human agent who has authority to override these holds. Regular call center people often don't have this authority - you need a tier 2 specialist.
How do you get a tier 2 specialist specifically? The regular agents just tell me to wait...
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When you get a regular agent, specifically state "I believe my claim has a fraud hold that needs a specialist review." They usually transfer you. Don't take no for an answer.
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Don't give up! After 14 weeks of nothing I finally got all $6,900 of my backpay in one lump sum 💰 keep claiming every week even though it feels pointless. When they finally fix whatever is holding it up, you'll get everything owed.
The way NY unemployment calculates benefits is so weird. 4 days = 1 week, and you get 26 weeks max for regular UI. So that's 104 effective days total. If you've used 26 weeks and see 88 days remaining, that means you've actually used more than just regular UI already. You might have been on some other program without realizing it.
Wait this is making me even more confused. I thought I was just on regular unemployment this whole time. How would I know if I was on a different program?
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Check your payment history. It might show different program codes next to different payments. But honestly, this is exactly why you need to speak with an agent directly - the online system is terrible at showing what program you're actually on.
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I went through this whole mess last year. Here's what I learned: Sometimes you exhaust regular UI but automatically qualify for other programs based on your situation. The system is terrible at communicating this though. When I finally got through to an agent (took forever), they told me I was eligible for an extension I didn't even know existed. Those 88 days might actually be usable!
pro tip: call EXACTLY at 7:59:50am so that you're already on the line when they open at 8am. Still not guaranteed but way better odds of getting through. Thats how I finally reached a human after 2 weeks of trying.
This doesn't work anymore. Everyone knows this trick now so the lines are jammed at 8am. Better to try around 10:30am or after 3:30pm when volume drops a bit.
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I'm sorry ur dealing with this. The ny unemployment system is a complete joke. They say they've 'improved' it but it's still running on technology from the stone age. Hope u get ur money soon 😢
FYI for anyone getting these scams - NY DOL has an actual alert about this on their website right now. They specifically mention DocuSign scams that reference tourism funds. NEVER click links in these emails!!!
Ugh the absolute state of ny unemployment that we cant even tell whats real anymore. The legitimate communications are so confusing and the website is so bad that scammers can easily make fake stuff that looks just as official as the real thing 😩
THIS!!! 👆 The real website looks like it was made in 1998 so when scammers make something slightly better looking, people assume it's legit lol
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And their real emails sometimes look sketchy AF too! I got a legitimate one once that came from some random-looking subdomain and I almost deleted it thinking it was spam
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Ella Cofer
Your claim is probably in the 'pending purgatory' because of the side gig you mentioned. They have to determine if you're eligible for regular UI or need to go through a different system. Without talking to someone, it'll just sit there forever. I was in the same situation and used claimyr.com to get through - fixed my issue in one call after waiting over 3 months. Hope this helps!
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Aaron Boston
Oh wow, 3 months is insane! Was your backpay processed all at once when they finally fixed it?
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Ella Cofer
Yep, got all my backpay in one lump sum about 5 days after they fixed the issue. Suddenly had like $11k in my account. Almost fell off my chair lol.
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Kevin Bell
i know this sounds weird but try tweeting at NYSDOL. their social media team actually responds and can sometimes escalate cases. worked for my sister.
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Savannah Glover
I've seen this work too! They hate the public embarrassment so social media complaints get priority treatment 😂
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