New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.


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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Ella Cofer

Your claim is probably in the 'pending purgatory' because of the side gig you mentioned. They have to determine if you're eligible for regular UI or need to go through a different system. Without talking to someone, it'll just sit there forever. I was in the same situation and used claimyr.com to get through - fixed my issue in one call after waiting over 3 months. Hope this helps!

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Aaron Boston

Oh wow, 3 months is insane! Was your backpay processed all at once when they finally fixed it?

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Ella Cofer

Yep, got all my backpay in one lump sum about 5 days after they fixed the issue. Suddenly had like $11k in my account. Almost fell off my chair lol.

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Kevin Bell

i know this sounds weird but try tweeting at NYSDOL. their social media team actually responds and can sometimes escalate cases. worked for my sister.

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Savannah Glover

I've seen this work too! They hate the public embarrassment so social media complaints get priority treatment 😂

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Libby Hassan

Anyone else notice if you call at weird hours like 4:30 PM you sometimes have better luck? Everyone calls first thing in the morning or at lunch but mid-afternoon seems to have shorter waits sometimes.

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Hunter Hampton

I'll try that tomorrow! Been trying at 8am with no luck.

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Sofia Peña

If you have a complex issue, I highly recommend documenting EVERYTHING and preparing exactly what you're going to say before you call. When I finally got through, I had about 3 minutes to explain my situation before they helped me.

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Sophie Duck

man what I would give to know the REAL statistics on these promised callbacks 😂 like I bet it's something insane like 3% actually happen within the promised timeframe

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Austin Leonard

Probably more like 0.3% lol

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Sophie Duck

sad but true 😭

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Anita George

yo check out ur state senator/assembly person's office!!! i spent 4 months dealing with this nonsense and got nowhere. called my assembly person and they fixed it in DAYS. they have special contacts at unemployment who can actually do stuff.

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Elijah Knight

did u try the trick where u press 1-1-1-3-2-2 when the automated system starts? It worked for me to reach a person back in June.

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Jayden Hill

I haven't tried that specific combination. Will definitely try tomorrow!

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Brooklyn Foley

they patched this in july, doesn't work anymore 🙄

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Jay Lincoln

If ur on Twitter try tweeting at NYSDOL with ur issue (don't include personal info). sometimes their social media team will escalate ur case. worked for my roommate!

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Madeline Blaze

Does anyone know if theres a specific time of day that funds post to Key Bank accounts? Like do they do batch processing at certain hours?

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Max Knight

in my experience its usually early morning - between 3am-9am

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Emma Swift

I've noticed most of my deposits hit around 6am ET, but occasionally as late as noon

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Isabella Tucker

you can also check your balance and transaction history by calling 1-866-295-2955 - sometimes the automated system shows pending deposits before they appear in the app

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NY unemployment showing $0 after ID.me verification - who should my partner contact?

My partner has been without income for nearly a month now because of ID.me verification issues with their unemployment account. After we finally got the ID.me sorted out, they submitted a new claim (apparently their previous claim from the same employer only lasted 6 months which makes no sense to me). An agent told them they need to write a letter and email it - but there's no straightforward way to just send an email? The system says they're approved but shows $0 benefit amount with nothing deposited. Someone told us they don't offer backpay which sounds like complete BS since their website clearly states you can call about missed certifications. This couldn't happen at a worse time of year. Any suggestions on who my partner should actually talk to that can help? Their employer? A specific department? This whole system is so frustrating!

Anthony Young

the state never makes it easy to get whats yours... typical ny unemployment nonsense. try twitter - seriously. i tweeted at NYSDOL and surprisingly got a DM asking for my info. worth a shot when nothing else works.

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Charlotte White

This actually works sometimes! I got help through Twitter after weeks of calling.

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Admin_Masters

Have you tried checking if your partner has multiple accounts in the system? Sometimes when people reapply it creates a duplicate account and the benefits get stuck in limbo between them. Ask specifically about this when you call.

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Alicia Stern

I'm an accountant who's helped several clients with ny unemployment issues. Here's what I've learned: the DOL is severely understaffed and dealing with unprecedented fraud. 90% of these delays are due to automated fraud prevention holds that require manual review. The ONLY solution is getting through to a human agent who has authority to override these holds. Regular call center people often don't have this authority - you need a tier 2 specialist.

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Gabriel Graham

How do you get a tier 2 specialist specifically? The regular agents just tell me to wait...

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Alicia Stern

When you get a regular agent, specifically state "I believe my claim has a fraud hold that needs a specialist review." They usually transfer you. Don't take no for an answer.

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Drake

Don't give up! After 14 weeks of nothing I finally got all $6,900 of my backpay in one lump sum 💰 keep claiming every week even though it feels pointless. When they finally fix whatever is holding it up, you'll get everything owed.

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Luca Esposito

The way NY unemployment calculates benefits is so weird. 4 days = 1 week, and you get 26 weeks max for regular UI. So that's 104 effective days total. If you've used 26 weeks and see 88 days remaining, that means you've actually used more than just regular UI already. You might have been on some other program without realizing it.

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Emma Davis

Wait this is making me even more confused. I thought I was just on regular unemployment this whole time. How would I know if I was on a different program?

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Luca Esposito

Check your payment history. It might show different program codes next to different payments. But honestly, this is exactly why you need to speak with an agent directly - the online system is terrible at showing what program you're actually on.

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Nia Thompson

I went through this whole mess last year. Here's what I learned: Sometimes you exhaust regular UI but automatically qualify for other programs based on your situation. The system is terrible at communicating this though. When I finally got through to an agent (took forever), they told me I was eligible for an extension I didn't even know existed. Those 88 days might actually be usable!

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Oliver Zimmermann

pro tip: call EXACTLY at 7:59:50am so that you're already on the line when they open at 8am. Still not guaranteed but way better odds of getting through. Thats how I finally reached a human after 2 weeks of trying.

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Natasha Volkova

This doesn't work anymore. Everyone knows this trick now so the lines are jammed at 8am. Better to try around 10:30am or after 3:30pm when volume drops a bit.

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Javier Torres

I'm sorry ur dealing with this. The ny unemployment system is a complete joke. They say they've 'improved' it but it's still running on technology from the stone age. Hope u get ur money soon 😢

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Yuki Ito

FYI for anyone getting these scams - NY DOL has an actual alert about this on their website right now. They specifically mention DocuSign scams that reference tourism funds. NEVER click links in these emails!!!

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Carmen Lopez

Ugh the absolute state of ny unemployment that we cant even tell whats real anymore. The legitimate communications are so confusing and the website is so bad that scammers can easily make fake stuff that looks just as official as the real thing 😩

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Andre Dupont

THIS!!! 👆 The real website looks like it was made in 1998 so when scammers make something slightly better looking, people assume it's legit lol

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QuantumQuasar

And their real emails sometimes look sketchy AF too! I got a legitimate one once that came from some random-looking subdomain and I almost deleted it thinking it was spam

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