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I'm dealing with this EXACT same issue right now! Just tried to file my weekly certification and got hit with the same "employer information" request even though I've been working the same part-time warehouse job for 2 months straight. My hours vary between 12-20 per week depending on shipment volume, but it's the same employer the whole time! Reading through everyone's experiences here is honestly such a huge relief - I was terrified I had somehow screwed something up in my previous filings. It's pretty ridiculous that the NY unemployment system can't handle basic part-time work scenarios that are super common in today's job market. I'm going to follow the advice about selecting "Other" and writing "Still employed part-time" based on what worked for everyone else here. Definitely going to try that Claimyr service too if I can't get through by calling directly. Thanks everyone for sharing your experiences and solutions - this thread is literally saving my sanity right now! It's crazy how many of us are dealing with the exact same system glitch.
Oh my gosh, I'm so glad I found this thread! I literally just ran into this exact same problem today when trying to file my weekly claim. I've been working part-time at a local gym for about 8 weeks now (usually 14-18 hours depending on class schedules) and suddenly the system is acting like I stopped working there completely. I was starting to panic thinking I'd somehow messed up my previous filings or that my employer had reported something wrong to the state. It's such a relief to see that this is just a known glitch with the NY system and not something I did! Following everyone's advice here about selecting "Other" and explaining I'm still employed part-time. Really appreciate everyone sharing their experiences - this community is a lifesaver when dealing with these confusing government systems!
This thread is incredibly helpful! I'm a new member here and just ran into this exact same issue today. I've been working part-time at a local clinic doing data entry, about 16-20 hours per week for the past month, and when I went to file my weekly claim this morning the system suddenly wants me to explain why I'm "no longer working" there. I literally have shifts scheduled for the rest of this week! I was completely panicking thinking I had somehow messed up my previous certifications, but reading through everyone's experiences here shows this is clearly a widespread system bug that affects anyone with variable part-time hours. It's honestly pretty shocking that NY hasn't fixed such a basic issue that impacts so many legitimate claimants. Based on all the advice here, I'm going to re-enter my employer information and select "Other" with "Still employed part-time" as the explanation. I'll also try calling to get it documented on my account. Thanks to everyone who shared their experiences - it's such a relief to know this is a known glitch and not something I did wrong! This community is amazing for helping navigate these frustrating government systems.
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also if you have any kind of severance pay or vacation payout that might delay when you can start collecting. learned that the hard way
One thing I'd add is that if you're collecting any kind of pension or retirement benefits, that can also affect your unemployment eligibility or reduce your weekly benefit amount. NYS Department of Labor will offset your UI benefits if you're getting a pension from a base period employer. Also, if you're self-employed or doing gig work while collecting, you need to report ALL earnings - even small amounts can trigger overpayment issues if not reported properly. The key is being completely transparent about your work situation when you file.
This is really helpful info about pensions and gig work! I didn't know about the pension offset rule. Quick question - what if you're doing like DoorDash or Uber while unemployed? Do you have to report every single delivery/ride even if it's just a few dollars here and there? And how does that affect your weekly benefit amount?
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Just wanted to add that I had a similar issue last month after the system update. What worked for me was actually logging out of ALL NY.gov services first (including any other state services you might be logged into), then clearing my browser completely, and THEN doing the password reset. Apparently the system sometimes gets confused if you're logged into multiple NY.gov services at once. Also, make sure you're not using any browser extensions that auto-fill passwords - those can sometimes conflict with the new security system. Hope this helps someone else avoid the frustration!
This is really helpful! I didn't even think about other NY.gov services interfering. I had the DMV renewal page open in another tab when I was trying to log into unemployment. That might explain why I kept getting weird error messages even after resetting my password. Thanks for the tip about browser extensions too - I do have LastPass running and it probably was trying to autofill the old credentials.
@Santiago Martinez This is such good advice! I wish I had known about the multiple NY.gov services thing earlier. I was probably logged into like 3 different state sites when I was having my login issues. No wonder it was acting so weird. The browser extension tip is gold too - I bet a lot of people don t'realize their password managers might be causing conflicts with the new security system. Definitely bookmarking this for future reference!
Had the exact same issue two days ago! Super frustrating when you know your login is correct but the system keeps rejecting it. What finally worked for me was doing a complete browser reset - cleared all cookies, cache, saved passwords, everything. Then I went to the NY.gov ID site (not the unemployment site directly) and did a fresh password reset from there. Apparently the February update changed how the authentication works between NY.gov ID and the unemployment portal, so sometimes they get out of sync. Also make sure you're using the updated URL that someone mentioned earlier. The whole process took about 30 minutes but now everything works perfectly. Really wish they'd sent out better communication about these changes ahead of time!
@Lorenzo McCormick Thanks for the detailed walkthrough! The browser reset approach sounds like it might be the most thorough solution. I m'dealing with a similar issue right now where I keep getting authentication errors even after password resets. Question - when you did the complete browser reset, did you lose all your other saved passwords and bookmarks? I m'a bit hesitant to clear everything if it s'going to mess up my other accounts. Also, do you remember if there was any specific order you had to follow when doing the reset through NY.gov ID versus going directly to the unemployment portal?
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I went through this same calculation last year when I was laid off from my warehouse job. The key thing to remember is that NYS looks at your "base period" which is usually the first 4 of the last 5 completed quarters before you file. So if you file in January 2025, they'd look at roughly April 2023 through March 2024. With your steady work history at $400/week, you should definitely qualify. I'd estimate you'll get somewhere between $180-200 per week, but definitely use that online calculator someone mentioned - it's more accurate than guessing. Also heads up that benefits max out at 26 weeks unless there are extensions, so start looking for work right away if you do get laid off.
That's really helpful about the base period timing! I didn't realize they look back that far. So if I file in January 2025, they won't even look at my current $400/week job earnings from this year? That seems weird - wouldn't my more recent higher earnings be better for calculating benefits?
Actually @Mia Roberts, you're right that it seems backwards! NYS does have an "alternate base period" option if your regular base period doesn't give you enough credits or a high enough benefit amount. The alternate base period uses the most recent 4 completed quarters, so it would include more of your current earnings. When you apply, they automatically calculate both ways and give you whichever results in higher benefits. So @Miguel Castro, your recent $400/week earnings would likely be counted if you file soon after losing your job.
Just to add some perspective from someone who recently went through this process - I was making about $380/week when I got laid off in September. My weekly benefit ended up being $186, which was pretty close to the 50% estimate others mentioned. The application process itself wasn't too bad, but make sure you have all your employment dates and employer info ready. Also, don't wait to file if you do lose your job - there's a waiting period before benefits start, so the sooner you apply the better. One thing that surprised me was they required me to do work search activities even though I was told it was a temporary layoff. Just something to keep in mind for budgeting purposes.
That's really useful info @Olivia Martinez! I had no idea about the work search requirements even for temporary layoffs. Do you remember how many job contacts you had to make each week? And was it hard to prove you were actually looking for work? I'm hoping if I do get laid off in January it'll just be temporary since retail usually hires back for spring, but sounds like I should be prepared to actually job hunt regardless.
Lilly Curtis
I'm dealing with the exact same frustrations right now! Been waiting 4 weeks with my claim stuck in pending status and the phone system is absolutely useless. What's really getting to me is how unclear everything is - like I had no idea there were specific work search logging requirements beyond just applying to jobs. The whole system feels like it was designed to discourage people from actually getting benefits. Has anyone found a reliable way to get status updates without having to spend entire days on hold?
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Kaitlyn Otto
•I feel your pain! The lack of transparency is probably the most frustrating part. One thing that helped me was checking the "Messages" section in your online account regularly - sometimes they send notifications there that don't come via email. Also, try calling first thing Monday morning right when they open at 8am, or late afternoon around 4pm - I've had slightly better luck getting through during those times. The work search logging caught me off guard too - make sure you're using the jobs.ny.gov website to log your activities, not just keeping personal records.
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Amina Diop
I'm going through the exact same nightmare right now - filed 5 weeks ago and still stuck on pending with zero communication from NYS DOL about what's causing the delay. The most frustrating part is how the system gives you no real information about what's happening behind the scenes. I've tried calling dozens of times but like everyone else, I just get disconnected after hours of waiting. Starting to wonder if there's some magic trick to actually getting through to a human being who can explain what documents they need or what's holding up the process. At this point I'm considering reaching out to my local representatives because this can't be how the system is supposed to work.
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