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Wow, this thread is incredibly helpful! I just started collecting partial unemployment benefits last month and had no idea about this day-based reporting change. I've been struggling with the same "break in claim" errors and getting so frustrated trying to figure out what I was doing wrong. Reading through everyone's experiences, it's clear that NYSDOL really dropped the ball on communicating this major change. I never got any email about the new system, and the website instructions are still confusing. It's only through threads like this that people are actually learning how it works. For anyone else just learning about this: the key takeaway seems to be that it doesn't matter if you work 2 hours or 8 hours on a given day - if you work ANY amount on that day, it counts as a full "day worked" for benefit calculation. So count your calendar days, not your hours. This is such a fundamental shift from how it used to work! Thanks to everyone who shared their troubleshooting tips, especially the phone numbers and calling times. This community knowledge is invaluable when the official system is this confusing.
You're absolutely right about NYSDOL dropping the ball on communication! I'm also relatively new to this system and stumbled into the same confusion. What really gets me is that this seems like such a basic thing to notify people about - switching from hours to days completely changes how you report and calculate benefits. I've been lurking in this community for a few weeks now and it's honestly become my go-to resource for figuring out NY unemployment issues. The official NYSDOL website feels like it was designed to confuse people rather than help them. Between threads like this and people sharing actual phone numbers that work, I've learned more here than from any official documentation. It's frustrating that we have to crowdsource basic information about how our own state's unemployment system works, but I'm grateful this community exists. Definitely bookmarking this thread for future reference!
Just wanted to jump in and thank everyone for this incredibly detailed breakdown of the day-based reporting system! I've been on partial unemployment for about 2 months and somehow completely missed that they changed how the reporting works. I was still using the old hours-based method and getting inconsistent results - now I understand why. The fact that ANY work on a day counts as a full "work day" regardless of hours is such a huge shift. I typically work 3-4 hours on Tuesdays and Thursdays (about 7 hours total) and was reporting that as minimal work, but I should have been reporting 2 days worked this whole time. Going to go back and check my recent certifications to make sure I haven't accidentally triggered any system flags. This thread is honestly more helpful than anything I could find on the official NYSDOL site - they really need to do a better job communicating these major changes to claimants instead of leaving us to figure it out through trial and error and community forums like this one. Thanks again to everyone who shared their experiences and solutions!
I'm so glad I found this thread! I just started my unemployment claim two weeks ago and was getting ready to certify for the first time when I saw this discussion. I had no idea about the day-based system - I was planning to report my 8 hours of work as "minimal hours" but now I realize I need to report it as 2 days worked since I worked 4 hours on Monday and 4 hours on Wednesday. It's honestly shocking that they don't explain this clearly when you first file your claim. I went through the entire application process and nowhere did it mention this major change in how part-time work is calculated. Thank you everyone for sharing your real experiences - you probably just saved me from weeks of "break in claim" errors and frustrating phone calls! Quick question for the group: when you report the days worked, does the system ask for any additional details about hours or wages earned those days, or is it literally just "how many days did you work" and that's it?
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Sofia, I totally get the panic! I had the exact same confusion when I started filing and missed my second week because I thought the deadlines were different. Here's what worked for me: if you missed filing for last week, log into my.ny.gov and look for the "File Weekly Certification" section - there should be options to file for previous weeks that you can still submit late. The key thing to remember is you're always filing for the week that ended on Saturday, and you have until the following Saturday to submit it. So plenty of time! I set a recurring alarm on my phone for every Sunday at 9 AM with the note "File unemployment claim for last week" - it's been a lifesaver. Even if your late filing delays the payment by a week or two, you won't lose those benefits permanently. Just make sure to answer all the work search questions based on what you actually did during that specific week you're filing for, not what you're doing now. You've got this - the first few weeks are always the most confusing but it becomes routine really quickly!
Sofia, I completely understand your panic - I had the exact same confusion when I first started filing! The timing system is really poorly explained on the NY.gov site. Here's what helped me: think of it as always being "one week behind" - every Sunday you file for the week that just ended on Saturday. So if today is Sunday, you'd file for last week. The good news is you have until the following Saturday to submit each weekly claim, so there's actually a generous window. If you did miss a week, don't stress too much! You can usually file late claims through the my.ny.gov system - look for options like "File for Missed Weeks" when you log in. The payment might be delayed but you typically won't lose the benefits entirely. I started setting a phone reminder for every Sunday morning that says "File unemployment for last week" and it's been a game-changer. Also, keep notes about your job search activities each week so you can answer those questions accurately even on late filings. The system definitely gets easier once you establish the routine - hang in there!
Paolo, this is such a clear explanation - thank you! The "one week behind" concept really helps it click. I was getting so confused trying to figure out if I should be thinking about the current week or past week. I just checked my.ny.gov and I can see the missed week option like you mentioned! I'm going to file that late claim right now and then set up the Sunday reminder like everyone has suggested. It's such a relief to know that missing one week isn't catastrophic. I really appreciate how supportive this community is - the official NYS DOL resources definitely don't explain the timing this clearly!
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Just wanted to jump in and say I'm dealing with the exact same thing right now! Certified yesterday and it shows I already claimed but nothing in payment history. Reading through all these comments is actually really reassuring - sounds like this is happening to a lot of people lately and the payments are still going through even when the website is being glitchy. Gonna check my actual bank account now instead of just staring at the blank payment history page 😅 Thanks everyone for sharing your experiences!
same boat here! just went through all these comments and realized i should probably check my actual bank account instead of just panicking about the website 😂 it's wild how many of us are dealing with this exact same issue right now. definitely makes me feel better knowing the payments are actually going through even when their system is acting up. fingers crossed we all see our money soon! 🤞
Wow, reading through all these comments is actually making me feel so much better! I'm literally going through the EXACT same thing right now - certified on Monday, system says I already claimed, but payment history is completely blank. I was starting to panic thinking something was wrong with my claim. Just checked my bank account after reading everyone's advice and surprise surprise - the money is actually there! 🙌 The NY DOL website is such a mess but at least the actual payments are still processing. This whole thread should honestly be pinned somewhere because it seems like this glitch is happening to tons of people lately. Thanks to everyone who shared their experiences and timelines - super helpful to know I'm not alone in this! Definitely gonna start taking screenshots of everything from now on just in case.
this whole thread is seriously a lifesaver! was about to have a complete meltdown thinking my claim got messed up somehow. just checked my account too and yep - money's there even though the website still shows absolutely nothing 🤦♀️ it's honestly ridiculous how broken their system is but at least we're all figuring it out together. definitely screenshotting everything from now on like everyone's suggesting. thanks for sharing your relief - makes me feel way less crazy about this whole situation!
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I'm going through the exact same thing right now! My status changed to "decision rendered" three days ago after being in adjudication since early March. I called the DOL office and while I couldn't get through to speak to anyone, the automated system did confirm that a determination has been made and that I should receive written notice within 5 business days. I've been checking both my online account documents and my physical mailbox multiple times a day. The uncertainty is absolutely killing me - I just want to know if I can finally start paying my rent again! Has anyone who got their determination letter recently noticed any pattern in timing? Like do they tend to mail them out on certain days of the week?
@CosmicCaptain I'm in the exact same situation! Mine changed to "decision rendered" yesterday and I've been doing the same obsessive checking routine. From what I've noticed reading through other posts on here, it seems like there's no real pattern to when they mail the letters out - some people get them in 2-3 days, others wait up to a week. The automated system confirmation is actually reassuring though, I didn't think to try calling! I'm going to try that today. This whole process has been such a nightmare, but at least we're finally at the end of the waiting game. Fingers crossed we both get good news soon and can finally get some relief!
I'm literally going through the EXACT same thing right now! My status just changed to "decision rendered" yesterday after 8 weeks in adjudication purgatory. I've been reading every single comment here and it's both comforting and terrifying to know so many of us are in the same boat. The fact that it could go either way is making me lose sleep - I keep having nightmares about getting denied after waiting this long. I've already checked my online documents section about 20 times today and keep running to the mailbox every time I hear the mail truck. This whole system is designed to drive us insane! At least now I know to expect the letter within a few days. Sending positive vibes to everyone else waiting - we've made it this far, just have to hang in there a little longer!
Zoe Gonzalez
I had this exact same issue a few months ago! What worked for me was going to a local Career Center - they have staff who can help unlock your account on the spot. You can find locations at labor.ny.gov/career-center-locator. Bring photo ID and your SSN. They were able to unlock mine in about 10 minutes and helped me reset everything. Way faster than trying to get through on the phone!
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Carmen Ortiz
•This is such a helpful tip! I had no idea the Career Centers could help with account issues. There's one about 20 minutes from me so I'll definitely try this tomorrow morning. Thanks for sharing the direct website link too - way better than spending hours on hold.
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Connor Gallagher
I went through this same nightmare last month and it was incredibly stressful. What finally worked for me was a combination of clearing all my browser data (cookies, cache, everything) and then using the full account recovery process on my.ny.gov - not just the password reset. The key thing I learned is that you have to answer the security questions EXACTLY as you originally entered them, including any weird capitalization or spacing. If you used abbreviations like "St" instead of "Street" in your address, you need to use the same format. It took me three tries but I eventually got back in. Don't give up - the system is finicky but it does work eventually!
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Zachary Hughes
•This is really detailed advice, thank you! The part about matching the exact formatting from when you originally set up the account is something I never would have thought of. I probably did abbreviate things when I first registered. Going to try this approach along with clearing my browser data completely before attempting the recovery again.
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