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What to expect at a NY unemployment hearing/arbitration - need advice on the process

Hi everyone, I just received a date for my unemployment arbitration hearing with NY DOL and I'm super nervous about it. This is my first time going through something like this. Can anyone who's been through the process tell me what to expect? What kind of questions will they ask? Do I need to bring any specific documents with me? Is it a formal setting? I'm trying to mentally prepare myself for whatever happens because I really need these benefits. Any advice would be really appreciated.

Harper Collins

I went through this last year. It's not as scary as it sounds! The arbitration hearing is pretty structured. You'll get a chance to present your side of the story. Here's what to expect: 1. It's usually held either by phone or video conference (as of 2025, they rarely do in-person unless specifically requested) 2. An Administrative Law Judge (ALJ) will run the hearing 3. Your former employer might be present to give their side 4. Prepare ALL documentation related to your case - pay stubs, termination letter, emails, texts, anything that supports your claim 5. The judge will ask specific questions about your employment and separation 6. Be honest, concise, and stick to facts 7. You can have a representative with you if you want (not required) Make sure to log in or call in about 10-15 minutes early. The whole thing usually lasts 30-45 minutes depending on complexity.

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Donna Cline

Thank you so much for this detailed response! This helps a lot. Did you have to speak a lot during yours? I'm worried I'll get nervous and forget important details. Also, how formal was it? Should I dress up even though it's over the phone?

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Kelsey Hawkins

had mine last month it was fine. just answer questions when they ask and dont talk over anyone. my employer didnt even show up so it was easy lol

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Donna Cline

That's good to know! Were you nervous beforehand? Did you have to prepare anything specific that helped you?

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Dylan Fisher

I'm an employment attorney who helps with these cases. In addition to what's been shared, I recommend: - Write down your key points - exact dates of employment, reason for separation, etc. - Have your claim ID number and all correspondence from NYSDOL ready - If your hearing is about misconduct or voluntary quit, focus on explaining why you should still qualify - Understand what section of NY labor law applies to your case - Practice explaining your situation clearly in 2-3 minutes The hearing will be recorded, and the ALJ will make a decision based on testimony and evidence presented. You'll receive the decision by mail within 2-3 weeks. If your employer doesn't show up (happens ~40% of the time), it significantly improves your chances, but still present your case thoroughly.

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Edwards Hugo

Is it true that if the employer doesn't show up you automatically win? My friend told me that but idk if its true

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Harper Collins

Not automatically, but it definitely helps your case since there's no one to contest your version of events. The judge still needs to determine if you qualify under the law.

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Gianna Scott

I HAD THE WORST EXPERIENCE with my hearing last month!!! They scheduled it for 9am but didnt call until almost 10:30!!! Then the judge was SO RUDE and kept cutting me off. My employer lied about everything and somehow the judge believed them even though I had proof!! The whole system is RIGGED against workers!!!! Don't expect fairness!!

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Alfredo Lugo

This isn't always the case though. My experience was actually pretty fair. The judge listened carefully and asked good questions. I think it really depends on who you get and how well you prepare.

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Sydney Torres

hey i have a question related to this... if you lose at the hearing can you appeal it? i might have to go through this soon too and im also super nervous.

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Dylan Fisher

Yes, you can appeal a negative decision to the Unemployment Insurance Appeal Board within 20 days of the ALJ decision. The appeal process is explained on the decision notice you'll receive. About 15% of cases get reversed on appeal.

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Alfredo Lugo

When I had my hearing in January, I couldn't get through to anyone at NYSDOL beforehand to ask questions about the process, which made my anxiety 10x worse. I discovered a service called Claimyr (claimyr.com) that got me connected to an actual agent within 45 minutes instead of spending days trying to get through. The agent answered all my questions about the hearing and what documents I needed to prepare. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE For the actual hearing, here's what helped me: I wrote a timeline of events, practiced explaining my situation out loud, and had all my documents organized in a folder. The judge asked about my employment dates, why I was separated, and if I had looked for work since then. It lasted about 30 minutes.

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Donna Cline

Thanks for the tip about Claimyr! I've been trying to reach someone at NYSDOL for days with no luck. I'll definitely check that out. Did you feel prepared once you talked to an agent?

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Alfredo Lugo

Yes, absolutely! The agent explained exactly what the judge would ask and what documents I should have ready. Made a huge difference in my confidence level going in.

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Edwards Hugo

my coworker had his hearing and told me they ask trick questions to try to disqualify you so be careful how u answer!!

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Harper Collins

They're not really "trick" questions, but they do ask specific questions about your employment situation to determine eligibility. Just be honest and consistent with the information you've provided on your claim.

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Donna Cline

Update: I tried the Claimyr service that someone mentioned and actually got through to a NYSDOL agent! They explained that for my type of hearing, I need to have ready: 1) My last two pay stubs, 2) The separation letter, 3) Any written warnings I received, and 4) My work search records. They also told me the hearing would be about 45 minutes and that I should have a quiet place with good reception. I feel much more prepared now. Still nervous but at least I know what to expect!

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Kelsey Hawkins

good luck! let us know how it goes

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Kaitlyn Jenkins

I remember my first arbitration hearing back in 2023... I was so stressed I could barely sleep the night before! But honestly it wasn't nearly as formal as a court or anything. The judge asked me questions about why I left my job (I was laid off but employer claimed I quit). I just told the truth and explained everything clearly. Oh and one tip - when the hearing starts they'll verify your contact info and claim details, so have all that ready. And don't interrupt when others are speaking, the judge HATES that and will call you out. My hearing was supposed to be 30 mins but ended up being almost an hour because my former boss kept arguing about everything.

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Donna Cline

Thank you all so much for the advice! I'm still nervous but feel way more prepared now. My hearing is next Tuesday, and I've already started organizing all my documents and practicing what I'll say. I'll update once it's over to let you know how it went. Fingers crossed!

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Harper Collins

You'll do great! Just remember to be calm, stick to facts, and answer questions directly. Wishing you the best of luck!

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