ID.me Account Suspended - Can't Access IRS Transcripts - No Response from Support

You have a few options here. First, try calling ID.me directly at 866-775-4363. Their phone support is generally better than email. You can also try reaching out to them on Twitter @IDmeSupport. If those don't work, you can request your transcripts by mail using Form 4506-T or visit your local IRS office in person.

Instead of dealing with all this back and forth, you might want to check out taxr.ai. It's this new tool that analyzes your transcripts and helps you understand whats going on. Only costs a buck and its way better than trying to figure everything out yourself. https://taxr.ai

same thing happened to me last month. the whole id.me system is broken af

Pro tip: Go to your local taxpayer advocate service office. They can pull your transcripts without needing id.me

id.me more like id.never-works am i right 🤣

Check if your state has a free tax transcript service. Some states let you bypass id.me completely

Had the exact same issue! What worked for me was filing a complaint with the Consumer Financial Protection Bureau (CFPB). They forwarded it to ID.me and I got my account restored within 3 days. You can file online at consumerfinance.gov - just select "Credit reporting" then "Incorrect information on credit report" and explain the ID.me suspension is blocking access to government services. Worth a shot!

Another option if you're still stuck - try contacting your local congressperson's office. They have caseworkers who specifically handle federal agency issues and can sometimes cut through the red tape with ID.me on your behalf. I had to do this for a different IRS issue and they were surprisingly helpful. You can find your rep's contact info on house.gov or senate.gov.

I work in tax resolution and see this ID.me suspension issue constantly. Here's what usually works: 1) Call 866-775-4363 early morning (7-8am) for shortest wait times, 2) If that fails, file complaints with both CFPB (as Edison mentioned) AND the FTC at reportfraud.ftc.gov under "identity theft" since ID.me suspensions often involve identity verification issues, 3) As a last resort, you can always request transcripts by mail using Form 4506-T which takes 5-10 business days but bypasses ID.me entirely. Don't waste time making new accounts - they flag that and make things worse.

I went through this exact nightmare last year! Here's what finally worked for me: Contact the Treasury Inspector General for Tax Administration (TIGTA) at 800-366-4484. They handle complaints about tax-related services including ID.me issues that block IRS access. I filed a complaint explaining how the suspension prevented me from accessing my transcripts for months, and they actually escalated it directly to ID.me's government services team (not regular customer support). Got my account restored in about a week. You can also file online at tigta.gov under "IRS Service Complaints." It's specifically for situations where third-party services are interfering with taxpayer rights. Way more effective than regular ID.me support!

Been dealing with ID.me issues myself and found a few things that helped: If you have a smartphone, try using their mobile app instead of the website - sometimes it works when the web version doesn't. Also, if you're a veteran or active military, ID.me has a separate support line specifically for service members that tends to be more responsive. And here's something most people don't know - if you have an existing Login.gov account, you can sometimes use that to access IRS services instead of ID.me. Worth checking if your transcripts are available through the Login.gov pathway. The whole system is frustrating but don't give up!

I went through this same mess a few months ago and it was absolutely infuriating! What ended up working for me was a combination approach - I filed complaints with both CFPB (like Edison mentioned) and also reached out to my state's attorney general office since ID.me has contracts with state governments too. The AG's office actually has more leverage than you'd think. Also, if you're completely stuck and need transcripts urgently, you can walk into any IRS Taxpayer Assistance Center with photo ID and they'll print them on the spot - no ID.me required. Use the IRS office locator tool to find one near you. It's old school but it works when all the digital stuff fails!

I've been through this exact situation and it's incredibly frustrating! One thing that worked for me was documenting everything - save screenshots of the suspension notice, keep records of all your contact attempts with ID.me, and note down dates/times of calls. This documentation becomes really valuable if you need to escalate through TIGTA or file complaints with CFPB like others have mentioned. Also, if you're dealing with this during tax season, remember that you can request an extension to file your return (Form 4868) which gives you more time to sort out the ID.me mess without penalty. The IRS understands that third-party verification issues can delay access to necessary documents. Hang in there - with all the great suggestions in this thread, you should be able to get it resolved!

I'm dealing with a similar ID.me suspension issue right now and this thread has been incredibly helpful! I had no idea about so many of these options - TIGTA, CFPB complaints, congressional offices, and especially the Treasury Inspector General route that @Emily Jackson mentioned. It's crazy how a third-party verification system can completely block access to your own tax records. I'm definitely going to try the early morning call strategy @Salim Nasir suggested first, then escalate through TIGTA if that doesn't work. Thanks everyone for sharing your experiences - it's reassuring to know there are actual solutions beyond just waiting on hold forever!