ID.me Lockout: Can't Access Transcript (Lost Phone + Authentication Issues)

There are several ways to regain access to your ID.me account. First, go to ID.me's recovery page and click 'forgot password'. If you can't complete phone verification, you'll need to do a video call verification with an ID.me trusted referee. Make sure you have a government-issued photo ID ready. The video call usually takes 5-10 minutes.

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Same thing happened to me last month! The video call thing is annoying but it works 👍

id.me is literally the worst. why cant they make this easier smh 🤮

Pro tip: while ur waiting to get back in, you can also request your transcript by mail. Takes like 5-10 days but at least its a backup plan

lmaooo welcome to the club. half of us are locked out rn its actually kinda hilarious at this point 🤡

If the video call doesn't work out, you can also try calling ID.me support directly at 1-844-484-3963. They're usually pretty helpful with account recovery issues. Also make sure to write down your backup codes once you get back in so this doesn't happen again!

Ugh, I feel your pain! Just went through this exact same nightmare last month. The video call with ID.me is definitely your best bet - it's frustrating but it works. Make sure you have good lighting and your ID ready. Also, once you get back in, immediately set up multiple backup authentication methods so you don't get stuck like this again. The whole system is such a pain but unfortunately it's what we're stuck with for now.

I went through this same headache a few weeks ago! The video call verification is definitely your fastest option - I waited about 15 minutes in the queue but it was worth it. Just make sure you're in a quiet, well-lit room and have your driver's license or state ID ready. They might also ask for a utility bill or bank statement to verify your address, so have those handy too. Once you're back in, definitely enable multiple backup methods like backup codes and add a secondary email. The whole ID.me system is frustrating but unfortunately necessary for IRS access these days.

Just went through this same situation a couple months ago - so frustrating! The video call verification is definitely your best option. I'd recommend having your driver's license, a recent utility bill, and maybe a bank statement ready just in case they ask for address verification. The wait time can vary but it's usually not too bad, and the whole process takes about 10-15 minutes once you're connected. Also, pro tip: once you get back in, immediately download and save your backup recovery codes somewhere safe - learned that lesson the hard way! Good luck with getting back in!

Been there! Had this exact same issue a few months back. The video verification with ID.me is definitely your quickest solution - just make sure you have good lighting and your driver's license ready. Sometimes they ask for additional address verification like a utility bill, so having that on hand doesn't hurt. The wait times aren't usually too bad, maybe 10-20 minutes depending on the time of day. Once you get back in, definitely set up those backup authentication methods immediately! I also recommend writing down your backup codes and storing them somewhere secure. It's a pain but unfortunately this is the system we're stuck with for IRS transcript access.

I actually had this exact same problem about 6 months ago! The video verification is definitely the way to go - it's frustrating but it works. When I did it, they accepted my physical driver's license just fine, but I'd recommend having the physical card ready since some verification agents can be picky about mobile versions. The whole process took about 20 minutes including wait time. One thing that really saved me later was setting up an authenticator app on TWO different devices once I got back in, plus downloading those backup codes everyone mentioned. Also, if you're really in a rush for your transcript, you can call the IRS directly at 800-908-9946 and request it over the phone - they'll mail it to you, but at least you don't have to wait for the ID.me issue to be resolved first.

Had the exact same issue happen to me last year! The video verification is definitely your best bet - just went through it myself recently. Make sure you have good lighting, your physical driver's license (not the mobile version), and maybe a utility bill just in case they ask for address verification. The wait is usually 10-20 minutes but totally worth it. Once you're back in, IMMEDIATELY set up multiple backup methods - I learned this the hard way! You can set up backup codes, add a secondary email, and even set up the authenticator app on multiple devices. Also, if you need your transcript urgently while dealing with this, you can request it by mail through the IRS website or call them directly. It takes longer but at least you have options. Good luck getting back in - the whole ID.me system is a pain but unfortunately it's what we're stuck with for now!

I just went through this exact nightmare a couple weeks ago! The video verification is absolutely your best option - it's annoying but it actually works pretty quickly. Make sure you have your physical driver's license ready (they can be picky about mobile versions) and do it in a well-lit room. I waited about 15 minutes in the queue but the actual verification only took 5-10 minutes. The agent was really helpful and walked me through everything. Once you get back in, immediately go to your security settings and set up backup codes - download them and save them somewhere safe! I also added a backup email and set up the authenticator app on both my phone and tablet just in case. It's such a pain that we have to deal with this system but unfortunately it's the only way to access IRS stuff online these days. You got this! 💪