Lost ID.me password & old phone number - How to access IRS account?

Ugh, been there done that. It's a real pain in the butt. Have you tried contacting ID.me support directly? They might be able to help you update your info without going through the IRS.

I found a method to get someone on the phone at the IRS. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/_kiP6q8DX5c

Here's what you need to do: 1. Call the IRS and explain your situation. Be prepared with your SSN and any other identifying info. 2. Ask them to verify your identity through alternative means since you can't access ID.me. 3. They might ask you security questions or request additional documentation. 4. Once verified, ask them to help you update your ID.me info or provide an alternative way to access your account. 5. If all else fails, request a mail-in option for whatever you need to do. Remember, stay calm and be patient. The IRS folks can actually be pretty helpful if you're nice to them. Good luck!

lmao welcome to the club 🤡 irs and id.me are a match made in bureaucratic hell

Have you tried creating a new ID.me account with your current phone number? Then you could try linking that to your IRS account.

Honestly, the whole ID.me system is garbage. I miss the old days when you could just call and talk to a human being without jumping through 50 hoops 😤

Pro tip: If you can't get through on the phone, try reaching out to your local Taxpayer Advocate Service. They can sometimes help navigate tricky situations like this.

Another option to consider: if you have your old tax returns or W-2s handy, the IRS can sometimes verify your identity using info from those documents instead of relying on ID.me. When you call, ask specifically about alternative identity verification methods. I had a similar issue last year and they were able to walk me through it using my prior year AGI and some other basic info. Takes longer but it works!