ID.me account suspended but need to file EDD claim - stuck in limbo!

Unfortunately, you can't bypass ID.me verification to start your claim. It's a required security step for EDD applications now. Three things you should try immediately: 1. Call ID.me directly at (866) 775-4363 instead of just emailing. Their phone support can often resolve suspension issues faster than email. 2. Try their video chat verification option through their website. Sometimes account suspensions can be overridden through direct verification with a representative. 3. If you're still stuck, you might need to contact EDD directly to explain your situation. They might have alternative verification procedures.

OMG ID.me is THE WORST!!! My account got locked for 3 weeks last year and I almost lost my apartment waiting for them to fix it!!! email is useless

I work at an unemployment advocacy group, and this is a common issue we're seeing. There's a specific process to follow when your ID.me account is suspended during an EDD application: 1. First, check if you can still log into ID.me at all - if you can, immediately request a "Verification Review" under your account settings. 2. If completely locked out, request a manual verification through ID.me's trusted referee video call option. Look for "Verify with an ID.me Trusted Referee" on their website. 3. Document everything - screenshot error messages, save email communications. 4. If it's not resolved in 5 business days, you can file an interim claim with EDD by calling them directly and explaining that you're experiencing ID.me technical difficulties. The key is persistence and documentation. EDD can sometimes use alternative verification methods if ID.me is causing extended delays.

my sister had similar issue, she said ID me locked her out cuz she tried too many times with wrong password maybe?? idk but she had to wait like 10 days i think??? then she had to upload her docs all over again

Have you tried making a completely new ID.me account with a different email address? I know someone who did that when their account got stuck in verification limbo. Not saying it's officially allowed, but sometimes you gotta do what you gotta do when rent is due...

I went through this exact nightmare in February! After a week of frustration, I discovered Claimyr (claimyr.com) which helped me reach an actual EDD agent who was able to guide me through an alternative verification process while my ID.me issues were being resolved. It wasn't free, but it saved me weeks of delays. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD agent I spoke with confirmed they have procedures for people with ID.me technical issues, but you HAVE to speak with a tier 2 specialist to get it handled. Regular customer service reps will just tell you to wait for ID.me to resolve it.

Has anyone noticed that EDD's requirement to use ID.me creates these single points of failure that completely block people from accessing benefits they're entitled to? It's ridiculous that you can't even START a claim if ID.me is having issues. The system is designed to make it difficult to get benefits, change my mind.

One important update: As of January 2025, EDD has implemented a temporary verification exception process for cases where ID.me verification is delayed more than 7 business days. You need to: 1. Contact EDD's technical support line at 1-855-327-7057 2. Request the "ID Verification Exception Form" (DE 1326E) 3. Submit the completed form with copies of your ID documents 4. Continue working with ID.me to resolve the suspension This exception process won't fully approve your claim, but it will allow EDD to begin processing it while you resolve the ID.me issues. Your first payment may be delayed until full verification is complete, but at least your claim will be in the system.

Just curious - what do you think caused your ID.me account to get suspended in the first place? Did you get any specific error message or explanation?

Based on your situation and timeline, I'd recommend taking these steps in this order: 1. Tomorrow morning, call EDD technical support (1-855-327-7057) first to request the ID Verification Exception Form 2. Then try ID.me's direct support line again, but this time when you hit their automated system, try pressing 0 repeatedly or saying "agent" - sometimes this bypasses the automation 3. While waiting for responses, gather all your identity documents (driver's license, passport if you have one, social security card, and a utility bill or lease with your name and address) 4. Document all your attempts to resolve this with dates and times The good news is that once your claim is eventually processed, you'll receive all backdated payments from your original filing date. So while this is incredibly stressful now, you won't lose any benefits you're entitled to.