ID.me account suspended, can't file disability claim. Help!

Ugh, I feel your pain. ID.me is the WORST. I had a similar issue last year and it took forever to resolve. Have you tried reaching out to them on social media? Sometimes that gets their attention faster than tickets.

Have you tried contacting your local disability office directly? They might be able to verify your identity through alternative means or at least give you some guidance on how to proceed without ID.me.

This whole system is so broken. Why do we even need ID.me? It's just another hurdle for people who are already struggling. 😤

I found a way to get someone on the phone fast. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

Here's what I did when I had issues with ID.me: 1. Document everything: Take screenshots of error messages, save all correspondence. 2. Contact your local representative or senator's office. They often have liaisons who can help with government benefit issues. 3. File a complaint with the Better Business Bureau. Sometimes this gets companies to respond faster. 4. Keep trying different contact methods: phone, email, social media, etc. 5. If all else fails, consider seeking legal advice. Some non-profits offer free legal aid for benefit issues. Hope this helps! Don't give up, you'll get through this eventually.

have u tried making a new ID.me account? might be easier than dealing with the suspended one

I'm in the same boat, OP. Been trying to get my account unsuspended for weeks now. This whole situation is ridiculous. Sending positive vibes your way 🙏

I went through this exact same nightmare a few months ago! What finally worked for me was calling EDD directly and explaining the ID.me situation. They were able to put a note on my file and process my claim through their alternative verification process. The number is hard to get through to, but keep trying early in the morning (like 8:01 AM sharp). Also, if you have any physical documents like your SSN card, birth certificate, or previous tax returns, have them ready - they might ask you to mail or fax copies. Don't lose hope, there are ways around this ID.me mess!

I just went through this exact same issue last month! Here's what finally worked for me: I called the EDD disability line at 1-800-480-3287 and pressed 1 for English, then 4 for disability, then 0 to speak to a rep. When I explained my ID.me was suspended, they transferred me to their technical support team who was able to bypass the ID.me requirement and let me file over the phone. It took about 2 hours total (including hold time) but they processed everything right then and there. Also, make sure you have your Social Security number, previous employer info, and medical documentation ready before you call. The key is being persistent and explaining that the ID.me suspension is preventing you from filing your claim. Don't give up - there are definitely workarounds!