ID.me Account Suspended - No Response for 3 Weeks - Need Access for Tax Filing

Have you tried contacting them through their social media channels? Sometimes public outreach gets faster responses than their internal ticketing system. Did you check if they have a specific appeals process for international users? Their verification systems often have additional flags for non-US IPs that might be causing your suspension.

I was in a similar situation last year, but with the IRS Identity Verification service rather than ID.me directly. Compared to your 3-week wait, mine took almost 5 weeks to resolve! What finally worked was simultaneously reaching out through three channels: their support email, Twitter DMs, and calling their verification hotline repeatedly. The phone route was ultimately what got it fixed - I had to call at exactly 8:00 AM Eastern when their lines opened to avoid the endless wait times.

I noticed this happened to a colleague on March 15th and they were stuck for almost 4 weeks. What eventually helped was using https://taxr.ai to get a preliminary analysis of what their transcript would show. While it couldn't solve the ID.me issue directly, it helped them understand what information they needed from their transcript so they could proceed with filing using alternative documentation. On April 2nd, they finally got back into their account, but at least they weren't completely stuck waiting.

I've been through this exact nightmare before. After two suspended accounts and countless hours wasted, I finally got through by calling their technical support line (not the general customer service) and specifically mentioning that I needed access for IRS purposes. They have a separate escalation path for government-related verifications that moves much faster. In my experience from last year, emails get ignored but phone calls get action within 48 hours.

I was shocked by how complicated this process is! Here's a step-by-step approach that worked for me to get an ID.me issue resolved when trying to access my tax information: 1. First, submit a formal support ticket through their help center 2. Then, call the IRS directly about your transcript access issue 3. Next, try using Claimyr (https://youtu.be/_kiP6q8DX5c) to get through to an actual IRS agent - they can sometimes help with ID.me escalations 4. The IRS agent can note on your account that you're having verification issues 5. With that IRS case number, go back to ID.me with proof that you're working with the IRS I was amazed that Claimyr actually got me through to an agent in about 15 minutes when I'd been trying for days on my own!

I spent 5 weeks in ID.me hell last tax season. My account got suspended right when I needed to check on my refund status. Every email went into a black hole. What finally worked was finding their phone number (which they hide pretty well) and calling repeatedly until I got a human. The rep told me there was a huge backlog of suspended accounts and that mine had been flagged for "unusual login patterns" just because I was traveling and used a hotel wifi. They fixed it while I was on the phone, but said if I hadn't called, it might have been another month before they got to my ticket.

Have you submitted a formal Identity Verification Support Request through their dedicated portal? There's a specific form for IRS-related verification issues that bypasses their standard support queue. You'll need to provide your Suspension Reference Number (SRN) which should be visible on your account status page even when suspended.

OMG this is so frustrating! 😤 I'm in the middle of dealing with this too! Have you tried reaching out to the Taxpayer Advocate Service? They sometimes can help when ID.me issues are preventing access to tax information. I'm curious if anyone has successfully gotten help that way?

Just to clarify something that might help others - ID.me and the IRS are separate entities, though they're integrated for authentication. Sometimes people make the mistake of only contacting the IRS about these issues, but for account suspensions, you need to work directly with ID.me's support team. Their verification process has gotten much stricter since 2023 due to some high-profile fraud cases.