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Tax Accountant doesn't disclose rate and suddenly charges $350 after phone consultation

I recently reached out to a small tax accounting firm that was recommended by Fidelity Financial for advice on my new employment situation. I scheduled a face-to-face meeting with one of their accountants to talk through some tax options with my new job. The morning of the appointment, the accountant called saying he wasn't in the office and suggested we do the call over the phone instead. I agreed, thinking it was reasonable. However, there was never any mention of fees - neither how much it would cost nor how they would calculate it (hourly rate vs. flat fee). The phone call was painfully long-winded. I briefly explained my situation, and this accountant went on endless tangents about tax code, including many basic concepts I already knew. I couldn't easily interrupt him to steer the conversation back on track. He spent time explaining the difference between a 401k and IRA, which is pretty elementary stuff when I had already mentioned taking several accounting courses and handling my own taxes for years. Most of his explanations weren't even relevant to my specific questions about my new employment situation. When we finally wrapped up the call (which lasted exactly one hour), he casually mentioned "I hope my assistant told you about our fee - where can I send the invoice for $350?" Looking back, I feel like the call was intentionally stretched out. My specific tax questions could have been answered in 15-20 minutes with a focused discussion rather than a one-sided tax lecture filled with unnecessary information. I expressed my surprise and frustration about receiving this bill without any prior fee disclosure. Their response was basically "sorry, can't adjust the bill, we're very busy and you received valuable tax information." What would you do in this situation? Is it normal for tax professionals to not disclose their rates upfront? Should I pay the $350 or dispute it? I feel it's unethical to not mention fees before providing services, though I definitely should have asked directly.

This is completely unethical behavior from that tax firm. As someone who's dealt with multiple CPAs over the years, I can tell you that legitimate professionals ALWAYS disclose their fees before providing any services. The fact that they waited until the end of an hour-long call to mention a $350 fee is a huge red flag. It sounds like they deliberately padded the consultation with unnecessary information to justify a higher bill. Any competent tax professional should be able to address your specific employment tax questions in 15-20 minutes without going into basic concepts you already understand. I'd strongly recommend disputing this charge. Send them a written response explaining that no fee was disclosed prior to the consultation, that much of the call consisted of irrelevant basic tax information, and that you're willing to pay a reasonable amount ($100-125) for the actual relevant advice you received. Don't let them intimidate you with the "we're very busy" response. Being busy doesn't excuse poor business practices or lack of transparency. Professional service providers have an ethical obligation to disclose fees upfront, and most state licensing boards have rules about this. Document everything and consider filing a complaint with your state's CPA board if they won't work with you on a reasonable settlement. This kind of behavior gives the entire profession a bad reputation.

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Absolutely agree with everything you said here. I'm actually going through something similar right now with a different CPA who didn't disclose their "complexity fee" until after reviewing my documents. It's becoming way too common for tax professionals to spring surprise charges on clients. The hour-long call filled with basic tax concepts that Sarah already knew definitely sounds like intentional padding to me. No experienced tax professional needs an hour to explain employment tax implications unless the situation is extremely complex, which doesn't seem to be the case here. @Sarah Ali - I d'follow Javier s'advice about documenting everything and offering a reasonable settlement amount. The fact that they said we "re'very busy instead" of acknowledging their lack of fee disclosure shows they re'not acting in good faith. A legitimate firm would apologize for the miscommunication and work with you to resolve it fairly. Also consider leaving detailed reviews on Google, Yelp, or wherever they re'listed online. Other potential clients deserve to know about their billing practices so they can ask about fees upfront or choose a different provider entirely.

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Zoe Wang

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This is a classic case of poor professional ethics. As a tax professional myself, I'm appalled by their behavior. No reputable firm should ever provide billable services without clear fee disclosure upfront. The fact that they stretched a simple employment tax consultation to exactly one hour with unnecessary explanations sounds intentionally deceptive. Your situation could have easily been addressed in 20 minutes or less with focused discussion. Here's what I'd recommend: 1) Document everything - the lack of fee disclosure, the unnecessary tangents about basic concepts, and their dismissive response when you questioned the bill. 2) Send a formal written response disputing the charge. Explain that no fees were disclosed and offer a reasonable settlement ($100-150) that reflects the actual value received. 3) If they refuse to negotiate, file complaints with your state CPA board and the Better Business Bureau. This type of billing practice may violate professional standards. 4) Leave detailed reviews warning other clients to ask about fees upfront. Don't pay the full $350. You're not being unreasonable - they failed to follow basic professional standards. Most legitimate firms will settle rather than deal with regulatory complaints over $350, especially when they're clearly in the wrong about fee disclosure. Stand your ground on this one.

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Jamal Wilson

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This is exactly the kind of professional guidance Sarah needs right now. As someone new to dealing with tax professionals, it's easy to feel intimidated when you get hit with an unexpected bill like this. @Zoe Wang - your point about the one-hour timing being suspicious really resonates. It seems like too much of a coincidence that the call lasted exactly 60 minutes when Sarah s'actual questions could have been answered much more quickly. @Sarah Ali - I d definitely'follow Zoe s step-by-step'approach. The documentation piece is especially important because it shows you re being'reasonable and methodical about resolving this. A $100-150 settlement offer seems fair given that most of the call was irrelevant information you didn t need.'The review suggestion is also spot-on. Other potential clients deserve to know they should explicitly ask about fees before scheduling any consultations with this firm. It might prevent others from going through the same frustrating experience you had.

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Lucy Lam

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Has anyone actually gotten an IRS notice for not reporting a non-taxable 1099-R? I'm in the same boat and wondering what the real-world consequences are if you just do nothing.

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Aidan Hudson

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I got a CP2000 notice about 6 months after filing several years ago. It was just asking me to confirm the rollover was non-taxable. I had to respond with a letter explaining it was a direct rollover between retirement accounts. It was annoying but not a big deal - no penalties since there was no tax impact.

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Emily Parker

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I've been through this exact situation and completely understand your stress! The good news is that for a direct 401k rollover with Box 2a blank or zero, you're most likely fine without amending your return. Here's what I learned from my experience: The IRS matching system will see the 1099-R from Vanguard, but since there's no taxable amount, it won't create a discrepancy in your tax liability. The worst case scenario is you might get a CP2000 notice in 6-12 months asking you to confirm the rollover was non-taxable, which you can respond to with a simple letter explaining it was a direct trustee-to-trustee transfer. Your coworker is right - if there's truly no taxable amount, it doesn't change what you owe. However, if you want peace of mind, you could file Form 4852 (which is much simpler than a full 1040-X amendment) to document the situation, or use one of the services others mentioned to get a definitive answer from the IRS directly. Don't let this ruin your organized streak - late forms happen even to the most prepared people, especially when companies send required documents after the typical deadline!

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CosmicCowboy

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This is really helpful advice! I'm curious though - when you say "direct trustee-to-trustee transfer," does that mean the money never actually touched your personal bank account? I think that's what happened with mine since I just signed some paperwork and Vanguard handled moving everything to my new employer's plan. Just want to make sure I'm understanding the difference between that and other types of rollovers that might be taxable.

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I totally understand your panic! I went through the exact same thing when I first looked at my transcript. "Tax Per Return" is basically the total income tax calculated on your original return before any withholdings, estimated payments, or credits are subtracted. Think of it like the "gross" amount before deductions. So if your Tax Per Return shows $3,500 but you had $4,200 withheld from your paychecks during the year, you'd actually get a $700 refund! That scary high number isn't what you owe right now - it's just your starting tax liability before all your payments get applied. The IRS really needs to use clearer language on these transcripts because this confusion happens to literally everyone. Don't stress about that big number until you see the complete picture with all your withholdings included! 😊

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This explanation is so helpful! I was having the same exact panic - saw that big "Tax Per Return" number and immediately thought I'd made some catastrophic error on my filing. Your "gross amount before deductions" comparison really makes it click for me. It's wild how many of us go through this same transcript terror! The IRS definitely needs to include some kind of basic glossary with these things because the terminology is honestly designed to give people heart attacks šŸ˜… Thanks for breaking it down so clearly and making me realize I'm not alone in being completely lost by these codes!

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I had this exact same confusion when I first got my transcript! "Tax Per Return" is basically the total income tax that was calculated on your original return before any withholdings, estimated payments, or credits were applied. Think of it like the "before" price before all your payments and deductions get factored in. So if your Tax Per Return shows $5,000 but you had $6,500 withheld from your paychecks throughout the year, you'd actually be getting a $1,500 refund! That big scary number you're seeing isn't what you currently owe the IRS - it's just your baseline tax calculation before everything else gets subtracted. I know it looks intimidating at first, but don't panic! The IRS transcript codes are honestly so confusing for regular people - I spent way too much time googling every single term when I first saw mine. You're definitely not alone in finding these transcripts overwhelming! 😊

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Jamal Wilson

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Reading through this entire discussion has been incredibly enlightening as someone who's never had to deal with valuing donated items before. The systematic approach everyone has outlined - using conservative depreciation rates, thorough documentation, and professional validation - really demonstrates how to handle these situations properly. What I find most reassuring is how multiple people who actually went through similar donations confirmed that the depreciation method works well in practice, not just in theory. The $3,400 valuation using 20% first year depreciation followed by 10% annually seems very reasonable for a specialized wheelchair that cost $5,300 originally and is still in excellent condition. The documentation checklist from the CPA is particularly valuable: original receipts, timestamped photos, depreciation calculations, comparable price research, and proper charity acknowledgment letters. Having all of this organized upfront clearly makes any potential IRS questions much easier to handle. As someone who may face similar situations in the future, I'm bookmarking this thread as a reference guide. The combination of real-world experiences, professional advice, and specific dollar amounts creates such a practical roadmap for charitable donation valuations. Your father's wheelchair will truly help someone who needs it, and you can feel confident that you're handling the tax aspects with exactly the kind of care and documentation the IRS expects. This community's guidance has been exceptional!

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I completely agree with your assessment of this discussion - it's been such a comprehensive look at charitable donation valuation that I feel like I've gotten a masterclass just by reading through everyone's contributions! What really stands out to me as a newcomer is how this community combines practical experience with professional expertise. Seeing people who've actually been through IRS audits, worked with medical equipment donations, and dealt with estate situations share their real outcomes makes the advice so much more credible than generic online resources. The $3,400 valuation definitely seems well-supported given all the analysis here. I'm particularly impressed by how the discussion evolved to cover not just the calculation method, but all the supporting documentation needed - the photos, receipts, comparable research, and proper charity acknowledgment requirements. As someone just learning about these tax situations, I appreciate how everyone emphasized the "good faith effort" standard. It's reassuring to know that the IRS expects reasonable estimation methods rather than expensive professional appraisals for items under $5,000. This thread will definitely be my go-to reference if I ever face similar donation situations. The step-by-step approach with actual numbers and real-world validation from multiple sources creates such a reliable framework. Thanks to everyone who shared their expertise and experiences - this is exactly why community resources are so valuable!

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Mae Bennett

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As someone who works in estate administration, I wanted to add another perspective that might be helpful. When handling donations from estates, we regularly deal with medical equipment valuations, and the approach outlined in this thread is exactly what we recommend to our clients. The key insight I'd add is that specialized medical equipment like tilt wheelchairs actually has a more stable resale market than people realize. Unlike consumer electronics that become obsolete quickly, quality medical equipment maintains functionality and value over many years. This supports using the more conservative depreciation rates that have been suggested here. For your situation specifically, I'd document one additional element: the specific medical necessity features of the wheelchair (tilt range, weight capacity, any custom adjustments). These specialized features are expensive to manufacture and significantly impact resale value. A basic wheelchair might depreciate more aggressively, but therapeutic equipment with specialized functions holds value much better. Your $3,400 valuation is very reasonable given the original $5,300 cost and the chair's excellent condition. The systematic documentation approach everyone has outlined will serve you well. I've seen many similar donations go through IRS review without issues when they're properly documented like you're planning to do. The charitable aspect is wonderful too - specialized wheelchairs are always in high demand at medical equipment lending programs and disability organizations. You're making a real difference while handling the tax implications properly.

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Brady Clean

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This is such valuable insight from the estate administration perspective! I hadn't considered how specialized medical equipment maintains value differently than consumer goods, but that makes perfect sense. The therapeutic features don't become obsolete the way technology does. Your point about documenting the specific medical necessity features is really smart - things like tilt range and weight capacity that justify the original higher cost and support the value retention. I can see how this additional documentation would strengthen the valuation rationale if ever questioned. It's also reassuring to hear from someone who regularly handles these situations professionally that the systematic approach discussed here aligns with what you recommend to clients. Having that validation from the estate administration field adds another layer of confidence to the methodology. The comment about specialized wheelchairs being in high demand at lending programs really resonates with me too. Knowing that this equipment will genuinely help someone who needs these specific therapeutic features makes the entire donation process feel even more worthwhile. Thank you for sharing your professional perspective - it's exactly the kind of expert insight that makes this community so valuable for navigating complex situations like charitable donations from estates!

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Kiara Greene

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I'm a benefits coordinator (not tax advice!) and just wanted to add that different employers handle 403b reporting slightly differently. If you work in education or healthcare, there's a good chance you have both mandatory and voluntary contributions. The 403b contribution limits ($23,000 for 2025 for those under 50) only apply to voluntary contributions (those shown in Box 12a with code E). Mandatory contributions don't count toward this limit, which is actually advantageous!

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Evelyn Kelly

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So does that mean we can potentially put more into retirement overall by having both mandatory and voluntary contributions? Like if my employer requires 5% mandatory but I also elect to contribute 15% voluntary, I'm getting 20% going in but only the 15% counts toward the annual limit?

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That's exactly right! The mandatory contributions don't count against your annual elective deferral limit, so you can effectively save more for retirement. In your example with 5% mandatory and 15% voluntary, you'd be putting away 20% total but only the 15% voluntary portion counts toward the $23,000 limit (for 2025). This is one of the advantages of working for employers with mandatory retirement contributions - you get forced savings that don't reduce your ability to make additional voluntary contributions up to the IRS limit. Just make sure you understand vesting schedules for any employer contributions!

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This is really helpful information! I work for a state university and have been dealing with the same confusion. My W2 Box 12a Code E shows $18,500 but I know I contributed more than that throughout the year when I add up my pay stubs. After reading through all these responses, I now understand that my university requires a mandatory 3% contribution that doesn't show up in Box 12a - only my voluntary contributions do. I was worried I had made an error somewhere or that payroll had messed up my W2. It's actually pretty smart that they separate these on the W2 since the IRS needs to track voluntary contributions differently for the annual limits. Thanks everyone for clearing this up - I was about to call HR thinking there was a mistake!

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