SDI Claim Issue: Can't Get Continued Claim Certification Form After Doctor Updated Return-to-Work Date

I found a way to solve missing SDI Continued Claim form, watch this: https://www.youtube.com/watch?v=R3gI5t2m3dk

Ugh, the EDD system is such a mess! I had a similar issue last month. Have you tried calling them? It's a pain, but sometimes that's the only way to get things sorted out.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what you need to do: 1. Check your online account again to make sure the form isn't there. Sometimes it takes a day or two to show up. 2. If it's not there, try to request the form online through your SDI account. There should be an option for this. 3. If that doesn't work, you'll need to contact EDD directly. You can try: - Calling their SDI customer service line - Sending a secure message through your online account - Visiting a local EDD office in person (if possible) 4. When you get in touch, explain that your doctor submitted a supplemental certification but you haven't received the Continued Claim Certification form. 5. Ask them to resend the form and verify your mailing address. 6. If they can't send a physical form, ask if there's a way to submit the information online or if they can accept the certification without the specific form. Remember to document everything - who you talked to, when, and what they said. Good luck!

have you tried faxing them? i know it sounds old school but sometimes it works when nothing else does lol

Ive been dealing with edd for months now and let me tell you, its a nightmare. hang in there OP, youre not alone in this mess 💪

Quick question - did you check your spam folder? Sometimes EDD emails end up there for some reason.

This happened to me last year. Turns out they had my old address on file even though I updated it online. Double-check your contact info in your account settings.

have you tried reaching out to your local assembly members office? they can sometimes help speed things up with EDD. worth a shot if nothing else works!

I went through something similar a few months ago. Here's what worked for me: I logged into my SDI account and looked for a "Forms" or "Documents" section - sometimes the Continued Claim Certification form gets uploaded there as a PDF you can download and print. If it's not there, try calling the SDI line first thing in the morning (around 8 AM) - that's when I had the best luck getting through. Also, make sure your doctor's office actually submitted the supplemental certification correctly - sometimes there are delays or issues on their end that cause the form not to generate properly in the system.

I had this exact same issue last month! What ended up working for me was logging into my SDI online account and going to the "Inbox" section, then looking for a subsection called "Required Forms" or "Action Items" - the Continued Claim Certification form was hiding there as a fillable PDF. If you still can't find it, try clearing your browser cache and logging back in. Sometimes the system glitches and doesn't display new forms properly. Also, when your doctor submits a supplemental certification, it can take 3-5 business days for the system to generate the continuation form, so if it's been less than that, you might just need to wait a bit longer. Hope this helps!

I went through this exact situation about 6 months ago! Here's what I learned: when your doctor submits a supplemental certification updating your return-to-work date, the EDD system sometimes gets "stuck" and doesn't automatically generate the next required form. What worked for me was calling the SDI line (1-800-480-3287) and specifically asking them to manually "refresh" my claim status in their system. The rep told me that sometimes when doctors submit updates, it creates a kind of processing loop where the system knows it needs to send you a form but doesn't actually generate it. Once they refreshed it on their end, the Continued Claim Certification form appeared in my online account within 24 hours. Also, make sure to mention that your doctor already submitted the supplemental cert - they can see that in their system and it helps them understand exactly what's happening with your claim. Don't give up, this is definitely fixable!

I experienced this same issue about 3 months ago! What I discovered is that when doctors submit supplemental certifications, it sometimes creates a delay in the system generating the continuation form. Here's what worked for me: First, check if there's a "Claim Status" or "Benefits Status" section in your online account - sometimes there's a button to "Request Missing Forms" that you can click. If that's not available, try logging out completely, clearing your browser cookies, and logging back in - I've found EDD's system can be glitchy about displaying new forms. Also, when you call (and I know it's tough to get through), ask specifically if they can see the supplemental certification from your doctor in their system and request they "re-trigger" the continuation form. Sometimes the system needs a manual push to generate the next required document. Keep all your documentation handy when you call - claim number, doctor's info, dates, etc. You've got this! 💪

I just went through this exact same issue a few weeks ago! What finally worked for me was actually checking the "Messages" section of my SDI account (not just the main inbox). The Continued Claim Certification form was sitting there as an unread message with a PDF attachment. Sometimes EDD's system categorizes these forms differently than regular correspondence. If it's not there either, try calling the SDI line and ask them to check if there's a "system hold" on your claim - this can happen when doctors submit supplemental certifications and it basically freezes the automatic form generation until a human reviews it. The rep can release the hold and push the form through manually. Also, double-check that your doctor submitted the supplemental certification with the correct claim number - I've seen cases where a single digit mistake causes the update to get lost in the system. Hope this helps and you get it sorted out soon! 🤞

I'm dealing with this exact same situation right now! My doctor submitted a supplemental certification two weeks ago to extend my benefits, but I keep getting notifications that I need to submit a Continued Claim Certification form that I can't find anywhere. Here's what I've tried so far: - Checked my online account inbox multiple times - Looked through all sections of my SDI portal - Called the customer service line (but couldn't get through after 2+ hours on hold) - Verified my address and contact info is correct It's so frustrating because my benefits are going to lapse if I don't submit this form, but I literally cannot access it! Has anyone found a reliable way to get through to someone who can actually help with this issue? I'm starting to wonder if this is a widespread system glitch affecting multiple people. Thanks for starting this thread Isabella - it's reassuring to know I'm not the only one dealing with this nightmare! 😤

I just went through this exact issue last month and found a solution that might help! After my doctor submitted a supplemental certification, I was stuck in the same loop where the system said I needed the Continued Claim Certification form but it wasn't appearing anywhere. What finally worked was logging into my SDI account and looking under "Claim Management" -> "Forms and Documents" -> "Available Forms". The form was actually there as a downloadable PDF, but it wasn't showing up in my regular inbox or notifications. If it's still not there, try this: call the SDI line at 1-800-480-3287 and ask them to check if your claim has a "pending certification status" that's blocking the form generation. When the rep looks up your claim, specifically mention that your doctor submitted a supplemental cert on [date] and ask them to manually "refresh the claim workflow." I also recommend calling right at 8:00 AM when they open - I got through in about 45 minutes that way. The whole situation resolved within 48 hours once they fixed whatever was stuck in their system. Don't let this stress you out too much - it's definitely a known system glitch and not something you did wrong! Keep us posted on what works for you. 🤞