EDD disability extension approved but missing continued claim certification form - no payment

I just went through this last month with my pregnancy disability extension. The continued claim certification form should appear in your SDI Online inbox usually within 5-7 days after they acknowledge receiving the doctor's extension. Sometimes there's a system delay though. Have you checked under the "Forms" tab in your SDI Online account? Sometimes it shows up there instead of the inbox. Also check your spam folder if you have email notifications turned on.

The same EXACT thing happend to me back in may!!! first time was fine but when my dr extended it the payments just stopped. turns out u have to call them directly, nobody tells u that part. good luck getting thru tho lol

This is a relatively common issue with disability extensions. When your doctor submits the extension paperwork, the system should automatically generate a continued claim certification form, but there's often a disconnect that requires manual intervention. Here's what you should do: 1. Keep checking your SDI Online inbox daily - sometimes it appears after 10-14 days 2. Call EDD directly at 1-800-480-3287 right when they open at 8:00am (best time to get through) 3. Ask specifically about the "DE 2502 Continued Claim Certification" form for your extension They'll likely need to manually trigger the form to appear in your account. Until you complete this certification, payments will remain on hold even though your extension was approved.

my sister works for doctor office that handles ALOT of disability claims and she says this happens ALL THE TIME with extensions!!!!!!!! its so stupid because the doctor already certified u need more time off so why do they make u jump through more hoops????? the whole system is designed to make it hard to get ur benefits that u paid for!!!!!

Try using Claimyr to get through to EDD. I was in the exact same situation last month and was going crazy trying to reach someone. Claimyr got me connected to a disability rep in under 25 minutes when I'd been trying for days on my own. The rep fixed my certification issue right away and my payment was processed the next day. You can see how it works here: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd and their website is claimyr.com. Totally worth it when you're desperate to get your benefits.

I had a NIGHTMARE with my extension back in April. Nobody told me I needed to do another certification after my doctor submitted the extension paperwork. I ended up losing 3 weeks of pay because I didn't certify in time!!!! When I finally got through to EDD, they told me I could only backdate the certification for 14 days. MAKE SURE you get that form and submit it ASAP once you find it!!

I finally got this resolved today!! Started calling EDD right at 8am when they opened and somehow got through immediately. The rep explained that when my doctor's extension was processed, someone made a data entry error - they put a numeric zero instead of the letter O in my information which caused the system to not generate my continued claim certification form! She fixed it on her end and said my payment should be issued within 24-48 hours. There wasn't even a form for me to submit after all - once she fixed the error, the system automatically processed my certification. So for anyone else with this issue - CALL EDD! Sometimes it's just a simple data entry mistake that's causing the problem.

I'm dealing with something very similar right now! My disability extension was approved about 10 days ago and I can see the updated benefit period in my SDI Online account, but no continued claim certification form anywhere. I've been checking daily and nothing shows up in my inbox or under Forms. Reading through these comments, it sounds like calling EDD first thing in the morning is the way to go. I'm going to try the 8am strategy tomorrow and specifically ask about the DE 2502 form that was mentioned. It's so frustrating that this isn't more clearly communicated when they approve the extension - you'd think they'd at least send a notice explaining the next steps! Thanks everyone for sharing your experiences. At least now I know I'm not the only one dealing with this issue and there are solutions.

I'm dealing with the exact same issue right now! My extension was approved 6 days ago, the benefit period shows correctly in SDI Online, but zero certification forms anywhere. I've been stress-checking my account multiple times daily and calling the main number with no luck getting through. Reading all these responses is both helpful and infuriating - helpful because now I know what to ask for (that DE 2502 form), but infuriating because it's clear EDD has a systemic problem with this process. Why don't they automatically explain the certification requirement when they send that initial "extension approved" text? I'm going to set my alarm for 7:55am tomorrow and try the early morning calling strategy. If that doesn't work, I might have to consider that Claimyr service someone mentioned, even though I hate paying for something that should be straightforward government service. Thanks everyone for sharing your experiences - at least we're all suffering through this broken system together! 😅