SDI continued claim forms not arriving after initial payment - stuck in limbo

Same thing happnd to me last year. The system is broken! Sometimes they dont send the forms when theyre supposed to, you gotta keep calling until you get thru.

This happens because of a system glitch in the SDI certification process. You actually have two options: 1) You can call EDD and request that they manually issue your continued claim forms, or 2) You can log into SDI Online and check if there's an option to request certification forms. Sometimes under the "Forms" section, you'll see a link to request paper forms. The system should be sending these automatically every two weeks, so something definitely went wrong with your claim.

Have you tried searching your mail thoroughly? Sometimes the forms come in very plain envelopes that look like junk mail. My neighbor almost threw hers away thinking it was some random government notice. Also check your spam folder if they do electronic notifications.

I had this EXACT same issue in February. After weeks of failing to get through on the phone, I found this service called Claimyr (claimyr.com) that connected me to an EDD agent in about 20 minutes. The agent told me there was a "flag" on my account that was preventing the certification forms from being sent out automatically. They fixed it right there and even processed my backdated certifications so I got paid for all the missed weeks. They have a video demo showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd

The EDD is absolutely TERRIBLE at sending those continuation forms!!! I had a 6-month disability claim last year and had to call EVERY TIME to get my forms sent. It's like they DELIBERATELY make it hard to get your money!! The system is DESIGNED to frustrate you into giving up. I'm still bitter about it lol.

There might be a misunderstanding about how the process works. For SDI claims in 2025, EDD is supposed to mail the DE 2500A Continued Claim Certification form automatically every two weeks after your first payment. However, if you don't receive it within 10 days of your last payment date, you're supposed to call the SDI office to request a new form. This is actually stated in the fine print on the initial award letter. In your SDI Online account, check under "Claim Information" for the next scheduled certification date. If that date has passed and you haven't received a form, there's definitely an issue with your account that needs manual correction. Keep trying to reach an agent as they'll need to release the forms and may need to fix a flag or technical issue on your account.

my doctor had to keep submitting updated medical information for me during my disability claim last year so maybe check if theres something ur doctor needs to update?

UPDATE: Finally got through to EDD! It took three more days of calling (starting at exactly 8:00am when they open), but I finally reached a representative. She said there was a "system flag" on my account that was preventing the continued claim forms from being generated automatically. Apparently this happens quite often with claims approved at the beginning of the year due to some annual system updates they do. She manually released the forms for all the weeks I've missed, and said I should receive them within 5-7 business days. She also made a note to ensure future forms will be sent automatically. The best part is she said once I send back those completed forms, I'll receive payment for all missed weeks in one lump sum! Such a relief. Thanks everyone for your advice and suggestions!