SDI continued claim forms not arriving after initial payment - stuck in limbo

Same thing happnd to me last year. The system is broken! Sometimes they dont send the forms when theyre supposed to, you gotta keep calling until you get thru.

This happens because of a system glitch in the SDI certification process. You actually have two options: 1) You can call EDD and request that they manually issue your continued claim forms, or 2) You can log into SDI Online and check if there's an option to request certification forms. Sometimes under the "Forms" section, you'll see a link to request paper forms. The system should be sending these automatically every two weeks, so something definitely went wrong with your claim.

Have you tried searching your mail thoroughly? Sometimes the forms come in very plain envelopes that look like junk mail. My neighbor almost threw hers away thinking it was some random government notice. Also check your spam folder if they do electronic notifications.

I had this EXACT same issue in February. After weeks of failing to get through on the phone, I found this service called Claimyr (claimyr.com) that connected me to an EDD agent in about 20 minutes. The agent told me there was a "flag" on my account that was preventing the certification forms from being sent out automatically. They fixed it right there and even processed my backdated certifications so I got paid for all the missed weeks. They have a video demo showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd

The EDD is absolutely TERRIBLE at sending those continuation forms!!! I had a 6-month disability claim last year and had to call EVERY TIME to get my forms sent. It's like they DELIBERATELY make it hard to get your money!! The system is DESIGNED to frustrate you into giving up. I'm still bitter about it lol.

There might be a misunderstanding about how the process works. For SDI claims in 2025, EDD is supposed to mail the DE 2500A Continued Claim Certification form automatically every two weeks after your first payment. However, if you don't receive it within 10 days of your last payment date, you're supposed to call the SDI office to request a new form. This is actually stated in the fine print on the initial award letter. In your SDI Online account, check under "Claim Information" for the next scheduled certification date. If that date has passed and you haven't received a form, there's definitely an issue with your account that needs manual correction. Keep trying to reach an agent as they'll need to release the forms and may need to fix a flag or technical issue on your account.

my doctor had to keep submitting updated medical information for me during my disability claim last year so maybe check if theres something ur doctor needs to update?

UPDATE: Finally got through to EDD! It took three more days of calling (starting at exactly 8:00am when they open), but I finally reached a representative. She said there was a "system flag" on my account that was preventing the continued claim forms from being generated automatically. Apparently this happens quite often with claims approved at the beginning of the year due to some annual system updates they do. She manually released the forms for all the weeks I've missed, and said I should receive them within 5-7 business days. She also made a note to ensure future forms will be sent automatically. The best part is she said once I send back those completed forms, I'll receive payment for all missed weeks in one lump sum! Such a relief. Thanks everyone for your advice and suggestions!

So glad you got through and got this resolved! This is exactly the kind of issue that makes people lose faith in the system - when you're doing everything right but there's a technical glitch preventing you from getting your benefits. Your experience will definitely help others who run into this same problem. The "system flag" explanation makes sense given how many people seem to have this exact issue with SDI claims approved in early 2025. Thanks for posting the update!

I'm so relieved to see this thread and especially your successful resolution! I'm dealing with the exact same situation right now - got my first SDI payment in late January for a knee surgery recovery, but haven't received any certification forms since then. I've been panicking thinking I missed something or did something wrong. Reading about the "system flag" issue makes so much sense, and knowing that calling at exactly 8am worked for you gives me a concrete strategy to try. It's frustrating that this seems to be such a common problem, especially for claims approved early in the year, but at least now I know what to ask for when I finally get through to someone. Thanks for taking the time to update us on your resolution - it's incredibly helpful for those of us still stuck in the same situation!

Welcome to everyone who's new to this community! As someone who's been dealing with California EDD issues for a while, I want to emphasize how valuable threads like this are. The "system flag" problem that Ryder experienced is unfortunately very common, especially with the system updates EDD does at the beginning of each year. For anyone still struggling to get through by phone, here are a few additional tips: 1) Try calling on different days of the week - Tuesdays and Wednesdays tend to have slightly lower call volume, 2) Have your claim number, SSN, and all relevant dates ready before you call to speed up the process once you do get through, and 3) Don't give up after a few busy signals - persistence really is key with EDD. It's frustrating that we have to work this hard just to access benefits we're entitled to, but knowing the right approach and having community support makes all the difference. Keep sharing your experiences here - it helps everyone!

Just wanted to add my experience as someone new to this community - I went through a very similar situation last year during my maternity leave disability claim. The automated certification system failed for about 6 weeks, and like many others here, I spent countless hours trying to reach EDD. What finally worked for me was persistence with the early morning calling strategy (8:00 AM sharp) and specifically asking the representative to check for "system flags" or "automation holds" on my account. The agent found that my account had been flagged for manual review due to some glitch, and once they cleared it, all my back certifications were processed within a week. It's incredibly frustrating that this seems to be such a widespread issue, especially knowing how much stress it causes when you're already dealing with a disability and depending on these benefits. For anyone still struggling with this, don't give up - the problem is almost always on their system side, not something you did wrong. Document everything (dates you called, reference numbers, agent names if possible) as it can help speed up resolution if you need to escalate later.

As a newcomer to this community, I want to say how incredibly helpful this entire thread has been! I'm currently in week 3 of waiting for my SDI continuation forms after my first payment (herniated disc recovery), and reading about everyone's experiences - especially the successful resolution with the "system flag" issue - has been such a relief. I was starting to panic thinking I had somehow messed up my claim or missed a deadline. The specific advice about calling at exactly 8:00 AM and asking about "system flags" or "automation holds" gives me a concrete action plan instead of just randomly dialing and hoping. It's frustrating that so many people seem to experience this same glitch, particularly with early 2025 claims, but knowing it's a known system issue rather than user error makes me feel much more confident about getting it resolved. Thank you all for sharing such detailed experiences and creating a space where newcomers can get real, practical advice from people who've actually navigated these challenges successfully!