EDD disability payments suddenly stopped - no notification and can't reach anyone

This EXACT same thing happened to me last month!!! My doc sent in the form on Dec 4 and NOTHING for almost 3 weeks! No explanation, no letter, NOTHING. I was panicking like crazy. Found out later they had some "system update" that caused delays but OF COURSE they don't bother telling anyone. Try checking your claim history - sometimes it shows "pending" even if you can't access other account features.

There are a few things that could be happening here: 1. The physician certification might have some missing information or an error that triggered a manual review 2. Your claim might have been randomly selected for additional verification (this happens periodically) 3. You might have reached a benefit period review point (usually occurs at 3-month intervals for longer claims) 4. There could be a system processing delay First, check your mail carefully - EDD often sends notices requesting additional information but they don't email you about these. Second, you might want to have your doctor's office verify exactly what was submitted and if they received any queries back from EDD.

I was in the same boat trying to reach EDD about my delayed payments and it was IMPOSSIBLE until I found this service called Claimyr. It connects you directly to an EDD agent and bypasses all the hold times. Worked great for me - I finally got through and found out my claim was on hold because of a system flag. Check out the video of how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd The website is claimyr.com. Seriously saved me weeks of stress.

Sometimes what happens is that your certification period might have ended and you need a new period established. When you're approaching the end of your initially approved disability period, there's additional review that happens with supplementary certifications. This is especially common around the 3-month mark. One thing to check is if your original approval letter specified an end date. If you've reached that date, you need both a supplementary medical certification AND a formal extension request. These are two different things that people often confuse. If you can't reach someone by phone, try sending a secure message through SDI Online (when it's working again). Be specific in your message and include your claim number, the date of your doctor's certification, and request status information.

had this happen back in november my payments just stopped for no reason. turned out my doc used wrong code on the form lol. but edd never told me, just stopped the money. had to get doc to resubmit everything then waited another 2 weeks. system is broken af

In my experience, when you hit the three-month mark on SDI, they often do an automatic review since most short-term disability claims are expected to resolve within that timeframe. Your doctor may have submitted the supplementary certification correctly, but if it triggered a review because of the duration, you'd need to speak with an actual claims examiner to resolve it. I'd recommend trying one more specific approach before using a calling service - send a message through SDI Online specifically asking about a "claim duration review" and whether you need to submit a DE2525XX Extension form. Sometimes using their exact terminology gets better results.

Just wanted to update that I tried the Claimyr service someone mentioned above, and it actually worked! Got through to an EDD rep in about 15 minutes (after trying for DAYS on my own). Found out my claim needed an extension approval because I hit the initial claim period limit. They're expediting it now. Worth it to finally get answers!

If ur doc sent the paperwork Jan 13 but u didn't get paid yet, its prolly sitting in someones inbox at EDD. My cousin works at edd (not disability dept tho) and says theyre SUPER short staffed right now. Like half the normal people. Also check if ur doc sent it to right fax # cuz theres like 5 different ones and if they use wrong one it goes nowhere lol

Has anybody had their doctor submit the WRONG form completely? I had a nightmare scenario where my doctor's office submitted a regular disability form instead of a pregnancy disability form and it took 6 WEEKS to sort out. Check that they submitted the actual DE2525XX Supplementary Certificate form and not something else.

UPDATE: Finally got through to EDD! Turns out I needed a formal extension since I hit my initial approved period of 12 weeks. The supplementary certification from my doctor wasn't enough - I also needed to file an extension request. They're processing it now and said I should see payment within 7-10 days. Thanks for all the advice everyone! Going to double check all my paperwork from now on and keep better track of these deadlines.

So glad you got it sorted out! This is exactly why this community is so valuable - EDD's communication is absolutely terrible and they expect people to just magically know about all these different requirements and deadlines. Your experience will definitely help others who run into the same issue. It's crazy that they can't just send a simple notice saying "hey, your initial period is ending, here's what you need to do to continue benefits" instead of just cutting people off with zero explanation. Hope your recovery goes smoothly and you get your backpay soon!

This is such a helpful thread for anyone dealing with SDI issues! I'm new to this community but have been lurking for a while. Reading through everyone's experiences really shows how common these communication problems are with EDD. It's absolutely insane that they can just cut off payments without any warning or explanation, especially when people are already vulnerable due to health issues. The fact that there are so many different forms and deadlines that they don't clearly communicate is just cruel. Thank you to everyone who shared their stories and solutions - it's clear this community is filling a huge gap that EDD should be addressing themselves. Bookmarking this thread in case I ever need to reference it!

As someone who's been dealing with EDD for years, this thread perfectly captures the nightmare that is their system! @Henrietta Beasley I'm so glad you finally got through and figured out the extension issue - that's exactly the kind of crucial information they should be telling people upfront instead of just cutting off payments. The fact that you had to piece this together from community help rather than clear communication from EDD is absolutely ridiculous. For future reference (and anyone else reading), I've learned to always request a written summary of ALL requirements and deadlines when you first get approved. Most reps won't volunteer this info, but if you specifically ask "what forms will I need and when" they usually have to tell you. Also keep copies of EVERYTHING your doctor submits and get confirmation numbers. EDD loves to claim they never received things. Hope your recovery goes smoothly and you get those backpayments ASAP!

This entire thread is exactly why I joined this community! I'm currently on week 2 of my SDI claim for a knee injury and reading through everyone's experiences has been both terrifying and incredibly helpful. The fact that @Henrietta Beasley had to go through all that stress just to find out about a simple extension requirement that EDD never explained is absolutely maddening. I'm definitely going to call my doctor's office tomorrow to verify they're using the correct forms and fax numbers - never would have thought to check that without reading @Ava Hernandez's comment about the multiple fax numbers. Also going to mark my calendar right now for the 10-week mark to proactively ask about extension requirements. It's ridiculous that we have to become detectives just to get the benefits we've paid into, but thank you all for sharing your knowledge and making this process a little less impossible to navigate!

Just wanted to say thank you to everyone who contributed to this thread! I'm currently dealing with my own SDI issues (payments delayed for over 3 weeks now) and this discussion has been incredibly helpful. The breakdown of the different forms, fax numbers, and extension requirements is exactly the kind of information EDD should be providing upfront but never does. I've already called my doctor's office to verify they used the correct DE2525XX form and got the right fax number - turns out they had been using an outdated number from 2019! Also marking my calendar for proactive extension requests based on everyone's advice here. It's so frustrating that we have to crowdsource this critical information instead of getting clear guidance from EDD, but I'm grateful this community exists. Going to try some of the suggestions mentioned and will update if I learn anything new that might help others!

Wow, this thread has been absolutely invaluable! I'm dealing with a similar situation right now - been on SDI for carpal tunnel surgery and my payments just stopped after 11 weeks with no explanation. Reading through everyone's experiences, I'm realizing I probably need to submit an extension request since I'm approaching that 12-week mark. The amount of detective work we have to do just to figure out basic requirements is honestly insane. EDD should be required to send out clear notifications about upcoming deadlines and required forms instead of just cutting people off and leaving us to figure it out ourselves. Thank you especially to @Henrietta Beasley for sharing your resolution - knowing that you eventually got through and sorted it out gives me hope! Going to call my doctor's office first thing tomorrow to verify they submitted the right forms to the correct fax number. It's ridiculous that we have to double-check everything like this, but this community has shown me how many things can go wrong behind the scenes. Really grateful for all the specific advice about form codes, extension requirements, and proactive communication strategies!