To answer your follow-up question about wage investigations: unfortunately, these tend to be among the more complex issues. The adjudicator typically needs to contact your employer for verification, which can add time. However, having a state rep involved often bumps your case to an adjudicator faster. The wage investigation itself usually takes 1-3 days once an adjudicator is assigned. One tip: if you have any documentation that confirms your employment dates and wages (final pay stubs, termination letter, employment contract), have those ready. Sometimes the UC representative will ask for these to expedite the process.

Update: My state rep's office called me today - they said they heard back from UC and my case has been assigned to an adjudicator who should be reaching out for an interview within the next few days. Fingers crossed this means things are moving! Thanks everyone for your advice.

After reading through this thread, I'd suggest you: 1. Try calling at 7:59am as suggested (this does work better) 2. Consider the Claimyr service if you continue having trouble getting through 3. Gather your evidence about the rule violation situation (especially those text messages) 4. Prepare a clear timeline of both job separations 5. Be ready to explain why you shouldn't be disqualified for either separation Remember that once you do get through to someone, they can often resolve multiple issues in one call. Ask them to review ALL open issues on your claim. Good luck!

UPDATE: I finally got through! Used the Claimyr service after three more days of failed calling attempts. The examiner was able to see all my issues and said my first separation (the early termination during notice period) was actually approved weeks ago but the system hadn't processed it correctly. For the second job, they're sending me a questionnaire about the rule violation situation. They also scheduled a phone interview for next week. The representative said once that's done, I should start receiving payments for the eligible weeks. Such a relief to at least know what's happening now!

btw i got mine working finally! had to do it at like 3am when less people were on the site i think

UPDATE: I tried all the suggestions here and what finally worked was clearing my cache, using Chrome incognito mode, AND going to IDme directly first to verify my account separately. Then when I went back to the PA UC site, it recognized my verification instantly! Thanks everyone for your help!

Update on your situation? Did you file the Petition to Reopen?

hey btw my cousins friend got denied for UC but then won on appeal. he said the whole system is designed to deny people hoping they wont fight it. dont give up!!

Quick update: I finally got through to UC this morning after trying for hours yesterday! The agent confirmed it was exactly what you all suggested - the system flagged my claim because my employer had originally reported the Jan 13 recall date, and even though I reported the extension, it created a discrepancy in their system. The agent removed the flag and said my payment should process in the next 24-48 hours. She also mentioned they're seeing a lot of these cases because of all the weather-related delays happening this month. Thanks everyone for your help and suggestions! I'll definitely use the "Report a Change" option next time instead of just mentioning it in my weekly filing.

I'm dealing with this exact problem right now too! Been on review for a week. Did your payment actually come through like they promised? Mine's been "processing" for 3 days now after they said they fixed it...

omg i went thru this exact thing last year. so the thing is that the payment system and the card system are like two different departments? its super confusing but basically when ur payment is rejected bc of card issues it goes into this weird limbo where its technically not in either system. what worked 4 me was emailing them through the contact form on the UC website AND calling. took about a week but they did fix it eventually

I see a lot of frustration about calling, so I wanted to add one more tip: Try calling right at 7:59am when they open at 8am. That's typically when their queue is shortest. Also, Thursdays and Fridays tend to have lower call volumes than Mondays and Tuesdays. In the meantime, make sure you've verified your mailing address in the system is correct, as they will sometimes mail you a paper check if they've had multiple failed attempts at direct deposit or card payments.

While your trying to reach them, make sure your keeping good records. Screenshot that error message if you can, and document all your attempts to contact them with dates and times. If theres any delay in payment, having this documentation will help if you need to request backpay for the weeks affected by their system error.

UPDATE: I finally got through to a PA UC rep! They confirmed it was indeed a system glitch - apparently their system can sometimes misinterpret certain job search entries as a job separation (makes no sense but whatever). The rep removed the false flag from my account and I was able to file my weekly certification normally right after our call. My payment is now showing as processed! Thanks everyone for your help and suggestions.

my friend just got layed off 2 she said wen u do that 1st week just tell them how much u made at ur job those days and answer yes to everything about being able to work. they just wanna make sure ur not tryin to double dip. the system is confusing tho i feel u

UPDATE: I found the direct deposit section! It was under Payment Information > Update Payment Method > Direct Deposit. You have to click through several screens to find it. My bank info was there but it wasn't "verified" yet. I had to re-enter it and complete an additional verification step. As for my first week, I'm going to report my earnings and answer yes to being able and available to work since that's what everyone is recommending. Thanks for all the help everyone!

Congrats on getting through! Quick question - did they mention anything about your back weeks? Like, did you have to do anything special to claim those? I'm in week 3 of waiting and getting worried.

Just for future reference, for anyone reading this thread - when your claim is stuck in review, here's what you should do: 1. Keep filing your weekly claims on time, every week 2. Document ALL work search activities (PA requires at least 3 per week now) 3. Call the UC service center as early as possible (right at 8am) 4. If you're facing financial hardship (eviction, utility shutoff, etc.), specifically ask for a hardship review 5. If the first rep can't help, politely ask to speak with a supervisor 6. Check your dashboard daily for updates 7. Make sure your contact info is current in the system The system is frustrating but persistence pays off eventually.

My neighbor had the SAME PROBLEM last month!!! He said he went to the ACTUAL UC OFFICE in person and they fixed it right there!! Sometimes u gotta show up in person when the online stuff is broken!!

FINAL UPDATE: Success!! The IDme trusted referee video call worked perfectly. The rep was super helpful and verified my identity using my driver's license and birth certificate. About an hour after the call, I was able to log into my UC portal again! And the best news - I was able to file for both missed weeks without any issues. The system accepted them as if nothing happened. Payment is pending for all weeks now. HUGE relief! Thanks to everyone who helped me figure this out!