PA UC IDme verification stuck on 'please wait' screen - can't reopen claim

same thing happened 2 me last week!! the idme thing is broken i swear. tried on my phone, laptop, even my sisters computer and it just spins forever

Try clearing your browser cache and cookies completely, then use Chrome or Edge (not Firefox). IDme has compatibility issues with certain browsers. Also make sure you don't have any ad blockers or popup blockers active when trying to verify. If it still doesn't work, you'll need to call PA UC directly to report the technical issue.

I had this EXACT problem in February!!! The IDme verification is GARBAGE and the PA UC website is even WORSE! I spent THREE DAYS trying to get it to work and then gave up. The whole system is designed to stop people from getting benefits they DESERVE after paying into it for YEARS!!

when i reopened my claim last month i got stuck on that screen too but eventually it worked after like 2 hrs. just leave it open and maybe try another tab to start over? also check ur internet connection

I know this is incredibly frustrating. I went through a similar issue with IDme when reopening my claim. After trying all the browser tricks without success, I finally used Claimyr.com to get connected with a PA UC representative who was able to bypass the IDme issue and process my claim reopening over the phone. Saved me days of frustration. They have a video showing how it works at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 - definitely worth looking into if you're still stuck after trying the browser fixes.

My cousin had this happen and we figured out it was because he had an outstanding issue on his previous claim. Even though the benefit year ended, they won't let you reopen until all issues are resolved from before. Might not be your problem but worth checking if you had any unresolved issues previously.

This is a known issue with the PA UC IDme integration that's been happening since January 2025. Here's what I recommend trying, in this exact order: 1. Use Chrome in incognito mode 2. Disable ALL browser extensions 3. Try accessing IDme directly through their website first (https://www.id.me/) and create/verify your account there 4. THEN go back to the PA UC portal and try the reopening process 5. If it still fails, there's a technical support email specifically for IDme issues: UCIDME@pa.gov Include your full name, last 4 of SSN, and a screenshot of the error in your email to them. They usually respond within 48 hours with either a fix or a workaround.

btw i got mine working finally! had to do it at like 3am when less people were on the site i think

UPDATE: I tried all the suggestions here and what finally worked was clearing my cache, using Chrome incognito mode, AND going to IDme directly first to verify my account separately. Then when I went back to the PA UC site, it recognized my verification instantly! Thanks everyone for your help!