Have you tried asking them to fax the documents instead? Sometimes old school methods work better than their buggy website. Just an idea.

I had this exact same problem last week! What finally worked for me was switching to Edge like @Jade Lopez suggested, but I also had to completely sign out of the UC portal, restart my browser, and then sign back in. The combination of using Edge + fresh login session seemed to do the trick. Also, make sure you're not using any browser extensions that might be interfering - I had to disable my password manager temporarily. Hope this helps someone else avoid the headache I went through!

Just to follow up on your situation - once you complete the form, be prepared for a potential interview with a UC examiner. They might call to ask additional questions about your AirBnb activities. Have your documentation ready showing: 1. Hours spent weekly on AirBnb tasks 2. Monthly income statements showing actual earnings 3. Documentation of expenses related to the property 4. Your job search records showing you're actively seeking work The determination usually takes 2-3 weeks once they have all your information. Just keep filing your weekly claims during this time and make sure you're meeting the work search requirements (applying to at least 2 jobs per week and completing 1 work search activity).

I went through something very similar when I lost my office job last year and had a small rental property on the side. Here's what worked for me: be extremely specific about time spent on your AirBnb activities when filling out that form. I documented everything - cleaning coordination (1 hour), guest communication (2 hours), maintenance scheduling (1 hour), etc. This helped show it was truly passive income, not a full business operation. Also, make sure you're calculating your AirBnb income correctly. They want to know your net earnings after legitimate expenses like cleaning supplies, utilities portion, platform fees, etc. Don't just report the gross booking amounts. One thing that really helped my case was emphasizing that I'd be willing to sell or pause the rental activities if a full-time job required it. That showed PA UC I was genuinely available for work and not treating the rental as my primary occupation. Good luck with the form!

I want to clarify something important: Even though you're having trouble filing, you should document the date you first attempted to file. Pennsylvania has a provision for "backdating" claims when technical issues prevent filing. Once you get through to a representative, explain that you've been attempting to file since [date] but were prevented by technical issues. They can often backdate your claim to when you first became eligible, rather than when you finally get through the system. This is especially important for preserving your full benefit amount and eligibility weeks. Just make sure you keep records of all your attempts to file and contact them.

I'm dealing with the exact same issue right now! Filed my last claim during COVID in 2021 and now the system is completely stuck at the SSN screen. It's been 4 days of trying and I'm starting to panic about my rent payment. One thing I discovered is that you can also try reaching out through the PA CareerLink offices - they sometimes have direct lines to UC staff that bypass the main phone system. The office locator is on the PA.gov website. I'm planning to visit mine tomorrow morning since calling hasn't worked at all. Also, does anyone know if there's a specific time during the week when the phone lines are less busy? I've been trying random times throughout the day but maybe there's a pattern to when you're more likely to get through? This whole situation is so stressful when you're already dealing with job loss. Hoping we can all get this resolved soon! 🤞

UPDATE: My state rep's office called today (just 3 days after I contacted them) to let me know that UC reviewed my claim! Apparently there was an issue with my job separation reason that needed clarification. The UC examiner is calling me tomorrow morning to get the final details, but my rep's staff said payments should start processing by next week. I'm so relieved! Definitely recommend this route to anyone stuck in UC limbo!

This is such valuable information! I've been struggling with my PA UC claim for 4 weeks now - stuck in "pending review" status with no communication whatsoever. I had no idea that state representatives could help with this kind of thing. I always thought they just dealt with like... voting issues or something. Going to look up my rep right now and give their office a call first thing tomorrow morning. Really appreciate you sharing this tip - it gives me hope that there's actually a way to get human help instead of just calling into the void every day!

That's really helpful advice - I never think to check there. I'll bookmark that page for the future. Thanks for all your help explaining what happened!

This exact same thing happened to my sister last month! She panicked so hard when the money vanished, but it turned out to be exactly what Miguel explained - some kind of pre-authorization glitch in their system. Her regular payment came through the next day right on schedule. It's definitely scary when you're counting on that money for bills, but from what I've seen in this community, the weird Monday deposits that disappear are almost always just technical hiccups and don't affect your actual Tuesday payment.