Update: I called today (after trying for 2 days straight) and finally got through! They approved me for a $90/month payment plan based on my current income. They didn't even ask for documentation, just asked about my monthly expenses and income. Thanks everyone for the advice - such a relief to have this figured out!

Wow, reading through all these experiences really shows how common this issue is! I'm in a similar boat - just received a non-fault overpayment notice for $1,950 and was panicking about having to pay it all at once. It's so reassuring to see that PA UC does work with people on payment plans. The advice about calling early in the morning and being polite when you get through seems really important. Also good to know about the 15-day response deadline - I almost missed that detail! Planning to call first thing tomorrow morning. Thanks everyone for sharing your experiences, it's making this whole situation feel much less overwhelming.

I went through a similar second appeal last year in PA and want to share what worked for me. The key thing is that your employer has the burden of proof to show why their new appeal should overturn the previous decision. Since you have that county dismissal letter dated February 10th (before you even filed), you're in a really strong position. A few practical tips: 1) Submit your evidence early by fax like others mentioned, 2) During the hearing, let the referee ask questions rather than over-explaining, 3) Stick strictly to the facts about the county case timeline, and 4) Have a backup phone ready in case your main line has issues. For the paystub situation - that's completely separate from your appeal and just standard verification since you started working. Upload them through the dashboard under "Additional Documentation" and you'll be fine there. The waiting is the worst part, but you have solid documentation on your side. Keep filing your weekly claims until told otherwise!

I went through a very similar situation in PA last year! My employer also tried to appeal after I'd already won and been receiving benefits for months. The good news is that since you have that official county dismissal letter dated before you even filed for UC, you're in an excellent position. A few things that helped me: 1) I faxed my key evidence 3 days before the hearing with a simple cover sheet listing my claim number and hearing date, 2) I practiced explaining the timeline out loud beforehand so I wouldn't get flustered, and 3) I had my documents organized with sticky notes so I could find them quickly during the call. The referee in my case was actually very fair and focused specifically on whether my employer's new claims had merit. Since your county case was already closed in February, this should be pretty straightforward. Just remember that your employer now has to prove their case - you're not starting from scratch. Don't panic about potential repayment until you know the outcome. With your documentation, I'd be surprised if this doesn't go in your favor. You've got this!

I'm going through something very similar right now with a chronic condition that's making my retail job impossible. Reading through all these responses has been incredibly helpful - I had no idea about so many of these resources and strategies. One thing I wanted to add that my case worker at the local disability advocacy center told me: when you're documenting your accommodation requests, also include any informal requests you've already made. Even if you just mentioned to your manager that you're having trouble standing all day, write down the date and what was said. They told me that pattern of informal requests followed by formal written requests shows you were trying to work with your employer over time. Also, if anyone is dealing with this in the Philadelphia area, the Liberty Resources disability resource center has been amazing. They have benefits counselors who know all the ins and outs of PA systems specifically, and they're free. They helped me understand exactly how to phrase things in my UC application to emphasize my remaining work capacity rather than my limitations. The whole "able and available" requirement is scary when you have medical restrictions, but apparently it's not as black and white as it sounds if you approach it correctly. Hang in there everyone - this thread gives me hope that we can figure this out!

I'm a case manager at a disability advocacy organization here in PA, and I want to emphasize something that hasn't been mentioned yet - timing is crucial for your situation. Don't wait until you're completely unable to work to start this process, as that can actually hurt your UC claim. Here's what I recommend for your timeline: 1. Get your medical documentation THIS WEEK - detailed letter from your doctor about restrictions and prognosis 2. Submit written accommodation request to your employer IMMEDIATELY - be specific about what would allow you to continue working (seated position, modified duties, etc.) 3. Give your employer reasonable time to respond (typically 1-2 weeks) 4. If they deny accommodations or fail to respond, then consider your options The key for UC eligibility is showing you made good faith efforts to continue working but were prevented from doing so due to your employer's failure to accommodate. If you just quit without requesting accommodations, UC will likely deny your claim as "voluntary quit without cause." Also, keep working as long as you safely can while this process unfolds - having recent work history strengthens your UC application, and you'll need those earnings for your benefit calculation anyway. One more resource: PA 211 (dial 2-1-1) can connect you with local emergency assistance programs while you navigate the benefits process. They often know about one-time assistance funds that can help with utilities or rent during transitions. Don't lose hope - with proper documentation and strategy, you have viable options here.

Just wanted to add something that might be helpful - when you start your part-time job, make sure to keep track of any work-related expenses like transportation costs, uniforms, etc. While you can't deduct these from your UC reporting (you still need to report gross earnings), you can potentially claim them as deductions on your tax return next year. Also, since you're working part-time in retail, be aware that your schedule might vary during busy seasons like holidays - this means your UC benefits will fluctuate accordingly. During weeks when you get more hours, your UC will be lower, and during slower weeks with fewer hours, you'll get more UC. The system handles this automatically as long as you report accurately each week. One last tip - if your retail job offers any benefits like employee discounts or the opportunity to pick up shifts at other store locations, take advantage of these! It can help stretch your combined income further while you're transitioning back to full-time employment. Good luck with the new job!

One more thing to keep in mind - if you're working in retail, you might occasionally get asked to work overtime or extra shifts during busy periods. Just remember that if you ever work more than 32 hours in a week, you won't be eligible for ANY UC benefits that week, even if your total earnings are still less than what you'd normally get from unemployment. So if they offer you a lot of extra hours in one week, do the math first - sometimes it's better financially to stay under 32 hours and keep your partial UC benefits rather than work 35+ hours and lose all UC for that week. Also, make sure you understand your store's policy on shift swapping or picking up shifts - you want to make sure any hours you work are properly documented on your official timesheet so you can report them accurately to UC. The flexibility of partial benefits is great, but you need to stay aware of these thresholds to maximize your total income!

I've been struggling with the same issue for weeks! After reading through all these suggestions, I'm going to try the Pittsburgh regional number tomorrow at exactly 8 AM. It's encouraging to see that Anastasia finally got through and resolved her issue. I'll also make sure to have all my documents ready - termination letter, social security number, and PIN. Has anyone else had success with the regional numbers recently, or should I also consider the callback feature if it becomes available?

I've been following this thread and wow, what a journey! Just wanted to add another tip that helped me recently - if you're getting the busy signal or automatic disconnects, try calling from a different phone number. I was using my cell phone for weeks with no luck, then tried calling from my landline and got through on the third try. Not sure if there's some kind of system that flags numbers that call too frequently, but it seemed to make a difference. Also, for anyone still struggling, I'd definitely recommend the state representative route that NebulaNomad mentioned - my cousin had to go that route and got her issue resolved within a week after months of calling. The whole system is definitely broken but there are ways around it if you're persistent enough!