I just dealt with this exact issue yesterday! What worked for me was a combination of a few things: First, I cleared my browser cache completely (not just cookies but the entire cache), then I switched to Edge and made sure to disable all browser extensions including ad blockers. The key thing that seemed to make the difference was accessing the portal during off-peak hours - I tried around 6:30 AM and the attachments opened right away. I think the server load during busy times might be making the attachment loading even more unstable than it already is. Also, for anyone still struggling, I found that some PDF attachments work better if you right-click and "Save As" instead of trying to open them directly in the browser. Good luck everyone - this system is definitely frustrating but don't give up!

I've been dealing with this attachment issue for over a week now and it's been incredibly frustrating! After reading through all the suggestions here, I wanted to share what finally worked for me. I tried the Edge browser + early morning approach that @Dana Doyle mentioned, and it was a game changer. I logged in at 6:15 AM, completely cleared my cache first, and disabled all my browser extensions. Three out of four attachments opened perfectly! The fourth one I had to use the right-click "Save As" method. It seems like the combination of low server traffic in the early morning plus a clean browser environment really helps. For anyone still struggling, don't lose hope - this system is definitely broken but there are workarounds. I also want to echo what others have said about calling - if you absolutely can't get the attachments to work, keep trying the phone lines. I know it's a nightmare but eventually you'll get through. Stay persistent everyone!

This is super helpful, thank you! I'll start tracking everything in a spreadsheet right away. Really appreciate everyone's help explaining all this!

Hey Charity! I went through the exact same confusion when I first filed for PA UC benefits. That "no violation" language is definitely confusing - I actually thought it meant I was disqualified at first too! But everyone here is right - it's actually good news for you. It just means your employer confirmed they didn't fire you for any misconduct or policy violations. Since you were laid off and have that "no violation" status, plus you mentioned getting a financial determination with a weekly benefit amount, you should be all set to receive benefits once you complete your weekly certifications. Just make sure to file those certifications on time every week and keep track of your work search activities like Hazel mentioned. You got this!

I'm currently in week 9 of waiting for my employer dispute resolution and this thread has been incredibly helpful - both reassuring and eye-opening about how long this process can really take. The key takeaway I'm getting is that as long as we keep filing weekly claims, we won't lose those weeks if/when our claims get approved. That's huge relief because I was also worried about "using up" my 26 weeks while waiting. For anyone else going through this nightmare - I've started keeping a spreadsheet tracking every week I file, all my job search activities, and any communication attempts with PA UC. I also screenshot my dashboard weekly just in case there are any discrepancies later. One thing that's helped my sanity is setting a specific day each week to try calling (usually Tuesday mornings) instead of calling randomly throughout the week. Still can't get through most of the time, but at least I'm not driving myself crazy trying every day. The wait is absolutely brutal but seeing people eventually get their backpay after 11-17 weeks gives me hope. We just have to keep pushing through this broken system and not let them wear us down!

I'm currently on week 10 of waiting for my employer dispute to resolve, and this thread has been both a lifesaver and a reality check! Like many of you, I was panicking about potentially "losing" my 26 weeks while waiting for a decision, so it's huge relief to understand that the benefit year is actually 52 weeks and we'll get backpay for all properly filed weeks. My situation is similar - former employer is claiming I quit when I was actually terminated for "performance issues" (which conveniently happened right after I reported safety violations to OSHA). I have email documentation of the real reason, but PA UC is taking forever to review everything. I've been following a lot of the strategies mentioned here: filing every single week religiously, keeping detailed records of all work search activities, and trying to call on a set schedule (Wednesdays seem to work better for me than other days). Still haven't gotten through to a human yet though! The idea about contacting state representatives is definitely going on my list if I hit the 12-week mark. It's absolutely ridiculous that we need to resort to political pressure just to get basic updates on our own claims, but here we are. Hang in there everyone - we've got this! The system is broken but we can't let them wear us down.

This whole thread is making me feel so much better about my situation! I've been dealing with the exact same nightmare for the past two weeks. My payments stopped after I reported earnings from a freelance graphic design project, and I've been stuck in this endless cycle of 90+ minute hold times with no resolution. What really hit home was reading about everyone getting disconnected right before someone picks up - that happened to me yesterday after waiting 2 hours and 23 minutes. I actually started crying! It's beyond frustrating that we need survival kits just to contact our own state's unemployment office. I had no clue about the "Issues and Determinations" section either until reading this thread. Just checked and yep - "employment information" issue pending. Why don't they explain this stuff anywhere?! The PA UC website is absolutely useless. Going to try the 7:59 AM strategy tomorrow with a portable charger, snacks, and realistic expectations. This community has been more helpful than any official resource. Thank you all for sharing - knowing I'm not alone in this broken system actually helps me feel less like I'm losing my mind!

Wow, I just joined this community after searching for help with PA UC issues and this thread is exactly what I needed to see! I'm dealing with the same nightmare - my payments stopped two weeks ago after I reported income from a temporary office job, and I've been completely lost trying to figure out what's happening. Reading everyone's experiences has been both reassuring (I'm not alone!) and horrifying (this system is truly broken). I had my first attempt at calling yesterday and waited 2 hours and 14 minutes before finally hanging up when I realized I was going to be late picking up my kids from school. I felt so defeated, like I was doing something wrong or missing some obvious solution. But seeing that literally everyone here has gone through the same thing makes me realize it's not me - it's the system that's completely broken. Thank you especially to @Natasha Volkov for explaining the "Issues and Determinations" section - I just logged in and found I have an "employment information" issue pending too. At least now I have some idea what's causing the holdup instead of just wondering why my payments vanished without explanation. I'm going to try the 7:59 AM calling strategy tomorrow with a full phone charge and realistic expectations. This community has already been more helpful than the entire PA UC website. It's ridiculous that we have to crowdsource basic information about how their own system works, but I'm grateful to have found you all!

I'm going through the exact same situation right now! My husband got a job offer in Texas and we moved last month. I filed my PA UC claim about 4 weeks ago and still haven't heard anything beyond the initial confirmation. It's reassuring to hear that others have been approved for spouse relocation, even though the wait times seem really long. I'm a teacher so remote work definitely wasn't an option for me. Has anyone had experience with the fact-finding interview? I'm nervous about what kinds of questions they'll ask and want to be prepared when they finally call.

I went through this same situation in 2023 when my husband got transferred to North Carolina. The waiting is brutal, I know! Mine took about 9 weeks total for the determination. A few tips that helped me: 1) Keep detailed records of every conversation with UC - dates, times, who you spoke to 2) Set up call forwarding to make sure you don't miss their call (they usually call between 9-11am) 3) Have a folder ready with all your docs - spouse's job offer, your resignation letter, lease/mortgage info for new state, marriage certificate. The interview was pretty straightforward - they mainly wanted to confirm the timeline and that you had no choice but to move. Since you're a nurse, emphasize that patient care requires physical presence and remote work wasn't possible. Hang in there, it does eventually work out for legitimate spouse relocations!