PA UC weekly certification glitch says I reported job separation when I didn't - forcing me to open additional claim?

that happened to me last month, the system totally glitched. dont file a new claim! it will mess everything up and put u in pending status for weeks. u need to call UC office and tell them its a system error.

This is a known issue in the PA UC system that started happening after their January 2025 software update. What's happening is that if you answer even slightly differently on any question during your weekly certification (like reporting different job search activities), the system sometimes incorrectly flags it as a separation report. You need to speak with a UC representative to have them manually override this in their system. Do NOT file a new claim as that will create a duplicate in the system and potentially freeze both claims while they investigate. When you speak with them, specifically mention "false separation error code" and they'll know exactly what you're talking about. They can fix it on their end so you can properly file your weekly certification.

i had something similar but mine was because i accidentally clicked yes on the question about if I returned to work. maybe check if u misclicked something? but yeah either way u gotta call them

I went through exactly this in February! It's definitely a system glitch that's been affecting quite a few claimants. Here's what worked for me: try using Claimyr to get through to an actual PA UC representative on the phone. I was calling for days with no luck, then used their service at claimyr.com and got connected to a UC agent in about 20 minutes. They have a video demo showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The UC rep fixed the false separation flag on my account immediately and I was able to file my weekly claim that same day. The money hit my account on the normal schedule too.

It's legitimate - I was skeptical too but it's just a call connect service. They basically keep dialing the UC number for you until they get through, then connect you. Saved me days of frustration.

The first rep I spoke with knew exactly what the problem was. Just make sure to clearly explain that you did NOT report any change in employment status and that the system is incorrectly saying you did. They'll check your previous certification answers and remove the flag.

i know its frustrating but yellin at the OP aint gonna help lol. btw did u get thru to them yet? keep us posted

While your trying to reach them, make sure your keeping good records. Screenshot that error message if you can, and document all your attempts to contact them with dates and times. If theres any delay in payment, having this documentation will help if you need to request backpay for the weeks affected by their system error.

UPDATE: I finally got through to a PA UC rep! They confirmed it was indeed a system glitch - apparently their system can sometimes misinterpret certain job search entries as a job separation (makes no sense but whatever). The rep removed the false flag from my account and I was able to file my weekly certification normally right after our call. My payment is now showing as processed! Thanks everyone for your help and suggestions.