PA UC open issue about falsely reporting return to work - questionnaire help needed
I'm freaking out right now!! Just checked my PA unemployment account and there's an open issue saying I reported returning to work - but I definitely DIDN'T report that! Now they want me to fill out some questionnaire about it. Has anyone dealt with this specific issue before? Can I just call them tomorrow morning to get this fixed over the phone instead of waiting for the questionnaire process? I'm worried my payments will stop and I can't afford that right now. How long do these questionnaires usually take to process once submitted? This feels like a system error but I don't know how to prove I never said I returned to work!
21 comments
Danielle Mays
same happened to my brother last month. system glitch probly. he waited for questionnaire then nothing happened for like 3 weeks
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Derek Olson
•3 WEEKS?? I can't wait that long without payment! Did your brother have to keep certifying every week while waiting?
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Roger Romero
I recommend calling them ASAP, but be prepared to wait. These false return-to-work flags sometimes happen if you accidentally clicked something wrong during weekly certification or if an employer reported hiring you but then it fell through. The questionnaire asks for your employment status, dates, and why there's a discrepancy. To answer your specific questions: 1. Yes, you can resolve this by phone IF you can get through 2. Processing questionnaires takes 2-3 weeks typically (yes, it's ridiculous) 3. Continue filing your weekly claims while this is being resolved Document everything and take screenshots of your weekly certification history if possible for proof you never reported returning to work.
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Derek Olson
•Thank you for the detailed answer! I'll definitely keep filing weekly claims. I've been trying the phone number for hours and can't get through - just busy signals and automatic disconnects. So frustrating!
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Anna Kerber
YOUR SUPPOSED TO ANSWER THE QUESTIONNAIRE!!! If u dont they will just deny u. PA UC does this all the time, its not a glitch, they do it on purpose to try n catch people. If u reported ANY income even like $5 they might flag it as "return to work". Had same thing happen to me and took 6 WEEKS to fix!!!!!
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Roger Romero
•While I understand your frustration, this isn't necessarily done "on purpose" - the system flags certain responses automatically. But you're absolutely right that failing to complete the questionnaire will likely result in a denial. It's important to both complete the questionnaire AND try to speak with a representative.
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Niko Ramsey
I went through almost the exact same situation in January this year. Definitely fill out the questionnaire ASAP (be honest and clear), but also try to reach them by phone. You can try using Claimyr (claimyr.com) - it helped me actually get through to PA UC after trying for days. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 In my case, what happened was that my former employer incorrectly reported I had been rehired, which triggered the system. Once I explained the situation to a live agent, they noted it in my file which helped speed up the questionnaire review. My payments were only delayed about 9 days instead of weeks.
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Derek Olson
•I'll check out that service - at this point I'm desperate to talk to someone! Did they ask for any specific documentation when you called?
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Niko Ramsey
When I called, they asked for my claim confirmation number, last 4 of SSN, and details about the issue. Having my recent certification dates handy was helpful. The representative could see in their system that I never actually reported returning to work. They still required the questionnaire to be completed, but speaking with them helped ensure my file was properly flagged for review.
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Seraphina Delan
•they always ask for your pin too so have that ready! and write down who you talked to!!!!
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Jabari-Jo
So I had this exact thing happen back in February and it was actually because my previous employer tried to say I refused suitable work (I didn't). The PA UC system sometimes codes this as "return to work" on your end even though that's not what happened. The questionnaire is actually collecting information to determine if you refused work, not whether you returned to work. Make sure to continue filing your weekly claims while this is being resolved. If they determine in your favor, they'll release all held payments at once. Mine took about 3.5 weeks to resolve after submitting the questionnaire, but I've heard others got it fixed faster by calling. Don't panic yet - this is frustrating but fixable!
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Derek Olson
•That makes sense - I did get a job offer but it was for way less than my previous position and I couldn't make it work financially. I didn't think that would count as refusing work since the pay was so different. Should I explain that in the questionnaire?
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Roger Romero
That's actually very important information you just shared. In Pennsylvania, refusing "suitable work" can affect your benefits. Suitable work has a specific definition that includes consideration of wages compared to your previous job. In your questionnaire, you should explain: 1. The exact pay offered compared to your previous position (specific percentages help) 2. Why this would create financial hardship 3. Any other factors (distance, hours, etc.) that made the job unsuitable PA UC generally considers work "unsuitable" if it pays less than 80% of your previous wages in the early weeks of unemployment, but this percentage changes over time. You might need to appeal if they initially deny your claim based on this.
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Anna Kerber
•THEYLL STILL DENY YOU!! PA UC always sides with employers! They don't care if the pay was less, they expect you to take ANY job even if it pays nothing!!!! The system is rigged against us!
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Kristin Frank
I got the questionnaire thing too last month but mine was because i accidentally put in the wrong week for a part time job i had. i just filled out the form and everything worked out fine actually they fixed it pretty fast like 4 days and i got paid again. maybe yours will be quick too good luck
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Derek Olson
•4 days would be amazing! I hope mine gets resolved that quickly. Did you call them at all or just submit the questionnaire?
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Kristin Frank
•just did the questionnaire thing online. didnt call at all. but my issue was pretty simple to fix probably
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Micah Trail
I had similar issue in March but mine was cuz I reported sick days from old job (they paid out my remaining sick time after layoff). UC system thought I returned to work! I panicked but honestly just wait for questionnaire and explain clearly. Took about 10 days for mine to resolve. Just keep certifying weekly claims while waiting.
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Derek Olson
Update: I've been trying to call UC for two days straight and can't get through at all. Used that Claimyr service someone mentioned and finally got connected to a person! The agent explained my former employer reported they'd rehired me (they hadn't - they just called to see if I wanted my old position back at a 30% pay cut, which I declined). The agent added notes to my account and said to still complete the questionnaire but that they would expedite review. Thanks everyone for your help!
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Jabari-Jo
•Great news! Make sure to document that 30% pay cut very clearly in your questionnaire. That definitely qualifies as unsuitable work under PA guidelines during the early months of unemployment. Save any communications you had with your employer about this if possible.
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Danielle Mays
•nice! hope u get paid soon
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