Can't access my 1099G after filing new claim - NY unemployment phone system is impossible

Welcome to the ny unemployment hellscape 🙃 I had the exact same issue back in February. Tried for THREE WEEKS to get my 1099G. The website is completely useless and the phone system is designed to make you give up.

After weeks of being stuck in the same situation, I tried this service called Claimyr (claimyr.com) that basically waits on hold for you then calls you when a real agent picks up. Worked like magic - got my 1099G issue resolved in one day after trying for weeks on my own. Best thing I spent money on all year considering how much I need those tax docs! Here's a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

if u need a workaround you can estimate your unemployment income from your bank statements and file anyway. Then do an amended return later when u finally get the 1099G. Not ideal but better than missing the deadline and getting hit with penalties 🤷‍♂️

I've been a tax preparer for 7 years and deal with this NY unemployment nonsense EVERY SINGLE YEAR. The system is fundamentally broken. If you need immediate help, try contacting your state representative's office. They often have direct lines to unemployment office management and can help expedite document requests. I've had clients get results within 48 hours this way.

NYSDOL is a complete joke. Their whole setup is designed to frustrate people into giving up. I literally called 47 times in one day last month trying to get my 1099G (kept track on a notepad lol). Never got through. Eventually went to the physical office and STILL got sent home without help.

Here's what worked for me to get my 1099G: First, try the technical support line instead of the regular unemployment line - sometimes there's less wait and they can transfer you. Second, request a callback through the website (doesn't always work but worth trying). Third, try calling right at 7:30am before they're technically open. Fourth, if all else fails, I recommend trying claimyr.com - they basically wait on hold for you and call when a real person answers. Worked perfectly for me after weeks of frustration. Lastly, contact your state assembly member or senator - their offices can sometimes expedite your request. Don't give up! The system is designed to make you quit, but persistence pays off eventually. Good luck!

Have u tried looking for the 1099G in your message center on the website instead of where they normally keep em? For some reason mine showed up there this year instead of in the tax documents section 🤷‍♀️

FYI you can file for a tax extension if you're still waiting on your 1099G. Gives you until October to get everything sorted. Just make sure you PAY any estimated taxes by the regular deadline to avoid penalties.

Ok so hear me out - this might sound weird but try calling from a different phone number if you can. I was getting automatically rejected for WEEKS then borrowed my mom's phone and got through on my second try. I think their system tracks your number and deprioritizes frequent callers 🤔

same thing happened to me!!!! absolute nightmare. ended up getting my 1099g by using claimyr.com - they connect you with an agent who can help right away. saved my sanity fr

Try this special number that sometimes works for document requests: [redacted for privacy]. It's not the main line but connects to the same department. It's been working better for some ppl recently

Not to be that person, but why did DSS tell you to file a new claim? That sometimes causes issues with accessing old docs since the system treats you as a new claimant. Did they explain why you needed to file again?

I'm an accountant and deal with this every year. If you absolutely can't get your 1099-G, you can fill out Form 4852 (Substitute for Form 1099-G) and attach it to your return. You'll need to estimate your unemployment compensation as accurately as possible from bank statements.

Unpopular opinion but try looking for your 1099G on the IRS website directly through their transcript service. Sometimes they have it even when the state won't give it to you.